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The Westin Lake Mary

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611 Reviews from our TripAdvisor Community

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Showing 597: English reviews
Fort Lauderdale, Florida
Reviewed 1 November 2016

Apparently rated the best hotel in Lake Mary & it probably is. Presence of Shula's 347 on the premises is a big plus. Also, proximity to the nearby 'downtown' of Lake Mary makes this a good choice. Pricey for a suburban hotel; but, reasonable if a 'special rate' is available.

Thank LeonardSands
Reviewed 31 October 2016 via mobile

Check in was easy and the staff was efficient. Parking was free so that is a plus. The rooms were spacious and clean. The hotel is in walking distance of several shops, restaurants and a Walgreens. The furnishings were elegant and the bedding was cozy.

Thank Amberbut
Reviewed 30 October 2016 via mobile

Hotel was clean and check in was very fast/easy. Front desk staff were helpful and friendly. The only complaint is that the televisions are older and would not stream from devices. The tv channels are limited and there are no pay per view movie options so this equated to minimal in room entertainment options.

Thank Jeliquinn
Miami, Florida
Reviewed 18 October 2016 via mobile

We stayed at the Westin this past weekend. We were there with a group of baseball families that were participating in a tournament at the Seminole County Sports Complex. The hotel is beautiful! The rooms were spacious and clean with floor to ceiling windows! Some rooms had refrigerators but ours didn't. The pool was very nice and had a hot...

Thank Maisy S
Kim K, Assistant General Manager at The Westin Lake Mary, responded to this review

Dear Maisy S, Thank you for staying with us! I am so glad to hear that you enjoyed your visit and that we exceeded your expectations. We look forward to having you as our guest again in the near future.

Tampa, Florida
Reviewed 16 October 2016

There were 3 of us to visit for an event. We had gone to dinner before checking into our room, upon arrival we noticed a very strong dog smell. We had brought a can of Lysol with us and used it extensively throughout the room, worked very well. We did not contact the desk as it was late and we...

Thank seagal63
Kim K, Assistant General Manager at The Westin Lake Mary, responded to this review

Dear seagal63, Thank you for staying with us. I am glad that overall we exceeded your expectations, but I do apologize that the room odor was less than desirable. We are a pet friendly hotel and do our very best to assign rooms accordingly, but I regret that this was not true in your case. We have standards in place...

Brisbane, Australia
Reviewed 15 October 2016

We were booked here by work because it was close to the corporate office but it is unfortunately miles from anything interesting, which meant when I wasn't working it was a long way to go anywhere. We used Uber a few times, and it was at least a 30 minute trip, which luckily wasn't too pricey with Uber. The only...

Thank Julie L
Kim K, Assistant General Manager at The Westin Lake Mary, responded to this review

Dear Julie L, We are so glad that we had the opportunity to have you as our guest. We appreciate your comments and look forward to your next visit with us.

Ohio City, Ohio
Reviewed 1 October 2016

Westin Lake Mary is a very nice Westin. Large rooms with spacious bathrooms. Staff very pleasant and helpful. Quiet for sleeping. Shula's restaurant on site. McDonalds a short walk on the path next door. Publix and shopping centers on corners. Many restaurants nearby. Plenty of free self parking and also valet. Lots of in-room amenities including hairdryer, magnified makeup/shaving mirror,...

Thank W42
Kim K, Assistant General Manager at The Westin Lake Mary, responded to this review

Dear W42, We appreciate you sharing your thoughts and are happy that you are a great fan of ours! We hope you will have the opportunity to stay with us again in the near future, and please know that we will look into our coffee makers. When you return know that Starbucks coffee is also available in Shula's 347 Grill.

Golden Beach, Australia
Reviewed 28 September 2016

Fantastic place, great central location, spacious, comfortable quiet rooms, beautiful pool and jacuzzi area, very helpful friendly staff. Shula's restaurant on site, other restaurants close by, major shopping mall only a few minutes away.

Thank S4514NVdaniell
Kim K, Assistant General Manager at The Westin Lake Mary, responded to this review

Dear S4514NVdaniell, Thank you for staying with us and I am so happy you had an enjoyable experience! Please know that we value your visits and look forward to many future opportunities to serve you.

Reviewed 26 September 2016

At first I noticed that fitted sheet on one of the beds had a hole about 3-4 inches wide, then I started looking more into it and saw pieces of black dirt on my bed. I called front desk, so 2 maids came to change it. As it turned out both beds had peed on mattresses. HUGE yellow spots. It...

1Thank Lyudmila S
Kim K, Assistant Hotel Manager at The Westin Lake Mary, responded to this review

Dear Lyudmila S, Thank you for staying with us and I appreciate your comments. I am so sorry that you had this experience! I assure you it is not what we want our guests to encounter. I am sharing this with our Housekeeping Team so as to prevent similar instances in the future. I truly feel this is the exception...

St. John's, Canada
Reviewed 18 September 2016

Beautiful hotel, friendly, helpful staff. Rooms are very clean and well appointed. Nice outdoor pool area and sitting area. Very very comfortable beds! Shula's Restaurant was very good. Our shuttle driver, Gustavo, was very friendly and helpful. A lovely place to stay and relax.

Thank Andrea P
Kim K, General Manager at The Westin Lake Mary, responded to this review

Dear Andrea P, Thank you so much for your comments. We are glad that you had a wonderful time while staying with us. I will share your thoughts with Gustavo. We hope to see you again soon!

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  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Shula's 347 Grill
Shula's 347 Grill
Cuisines: American, Bar, Pub
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Westin Lake Mary, Orlando is a sophisticated, upscale hotel near Central Florida's attractions and technological corporations. We have 14,000 sq ft of event space, free wifi, and a heated outdoor pool ... more   less 

Additional Information about The Westin Lake Mary

Address: 2974 International Pkwy, Lake Mary, FL 32746-7681
Region: United States > Florida > Lake Mary
Price Range: $170 - $280 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Lake Mary 4*
Number of rooms: 22
Reservation Options:
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Also Known As:
The Westin Lake Mary Hotel Lake Mary
Hotel Style:
#4 Romantic Hotel in Lake Mary
#6 Family Hotel in Lake Mary
#7 Business Hotel in Lake Mary
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Lake Mary staff and other travellers.
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Questions? Get answers from The Westin Lake Mary staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Shula's steak house has very good food and the bar was well worth visiting.”
 of 5 bubbles a410traveler, 9 Dec 2016 | Read review
“SPG floor was good-6th floor.”
 of 5 bubbles markbF3787SS, 3 Dec 2016 | Read review
“Coordinate your shuttle trips in advance at least 15-20 minutes, reliable.”
 of 5 bubbles RolandoGomezPhotog, 22 Nov 2016 | Read review
“SPG Members get higher floors”
 of 5 bubbles MelissaJett2014, 8 Nov 2016 | Read review
“Go executive level if possible.”
 of 5 bubbles mikelmikel63, 1 Nov 2016 | Read review
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