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The Westin Lake Mary

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609 Reviews from our TripAdvisor Community

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Showing 595: English reviews
Austin, Texas
Reviewed 3 days ago NEW

I had seen a few negative reviews from other travelers about the staff and accomodations. One night, near the meeting place I needed to be near as well as an SPG member got me over the edge. Arrival was fine, however while I am SPG Elite, there is never anyone in that line to give the expected/great service. Hotel was...

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Thank Mark B
Reviewed 2 weeks ago

Stayed 1 night for a wedding. When we checked in we noticed a couple of small things. Trash had not been emptied out from the previous guest (including a used q-tip), the black out curtain handle was broken, stained curtains, the white chair was disgusting and was actually black. The entrance light in the hallway was out. I could have...

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1Thank Gogators1282
Atlanta, Georgia
Reviewed 2 weeks ago

We spent two nights here and had a club room. The actual "club room" was a little disappointing compared to other executive privileges at other hotels. They could use a better breakfast selection in the club room. The Shula restaurant 347 connected to the hotel provides your room service, which is nice. The shuttle service, with a radius of four...

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Thank RolandoGomezPhotog
Orlando, Florida
Reviewed 3 weeks ago via mobile

Awful stay would not recommend this to anyone in the area. Rude staff and awful food. Cant say anything good about my stay except that im glad its over. The rooms are over priced and the foodbat shulas is terrible and overpriced as well.

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1Thank infamoustraveler
Charlotte, North Carolina
Reviewed 4 weeks ago

My husband and I came here for a full week during our second anniversary. We really enjoyed our stay. The staff was always friendly and helpful. The rooms smelled clean and the linens were fresh daily. The bed and pillows were very soft and easy to sleep on. We ordered room service two nights and all the options we had...

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Thank MelissaJett2014
Dublin, Ireland
Reviewed 4 weeks ago via mobile

Since none of the other reviews mention these things maybe it was just me.... two things stop me from giving the hotel a higher rating. First the housekeeping service was off. Not bad, but inconsistent. No soap the first day then 4 bars the next. Then no wash cloths. Then no coffee, and the next day coffee but no cups....

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1Thank ROSPOW
Reviewed 5 weeks ago

We loved staying at this hotel and Shula's 347 is a great place. The parking lot needs to be bigger, but everything else was so good that I still give it 5 stars. There are several wonderful restaurants within walking distance.

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Thank Eugenia C
Tampa, Fl / Avocat Village, T&T
Reviewed 5 weeks ago

Spent the night in Lake Mary ( Heathrow ) Florida recently and it was just as I expected, Great ! Very nice hotel, We stayed executive level which was super. Beautiful facility with a top line restaurant. Thanks, it is always nice to stay at a Westin.

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Thank mikelmikel63
Fort Lauderdale, Florida
Reviewed 1 November 2016

Apparently rated the best hotel in Lake Mary & it probably is. Presence of Shula's 347 on the premises is a big plus. Also, proximity to the nearby 'downtown' of Lake Mary makes this a good choice. Pricey for a suburban hotel; but, reasonable if a 'special rate' is available.

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Thank LeonardSands
Reviewed 31 October 2016 via mobile

Check in was easy and the staff was efficient. Parking was free so that is a plus. The rooms were spacious and clean. The hotel is in walking distance of several shops, restaurants and a Walgreens. The furnishings were elegant and the bedding was cozy.

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Helpful?
Thank Amberbut

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Shula's 347 Grill
Shula's 347 Grill
Cuisines: American, Bar, Pub
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Westin Lake Mary, Orlando is a sophisticated, upscale hotel near Central Florida's attractions and technological corporations. We have 14,000 sq ft of event space, free wifi, and a heated outdoor pool ... more   less 

Additional Information about The Westin Lake Mary

Address: 2974 International Pkwy, Lake Mary, FL 32746-7681
Region: United States > Florida > Lake Mary
Price Range: $161 - $272 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Lake Mary 4*
Number of rooms: 22
Reservation Options:
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Also Known As:
The Westin Lake Mary Hotel Lake Mary
Hotel Style:
#4 Romantic Hotel in Lake Mary
#6 Family Hotel in Lake Mary
#7 Business Hotel in Lake Mary
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Lake Mary staff and other travellers.
7 questions
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Questions? Get answers from The Westin Lake Mary staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“SPG floor was good-6th floor.”
 of 5 bubbles markbF3787SS, 3 Dec 2016 | Read review
“Coordinate your shuttle trips in advance at least 15-20 minutes, reliable.”
 of 5 bubbles RolandoGomezPhotog, 22 Nov 2016 | Read review
“SPG Members get higher floors”
 of 5 bubbles MelissaJett2014, 8 Nov 2016 | Read review
“Go executive level if possible.”
 of 5 bubbles mikelmikel63, 1 Nov 2016 | Read review
“Ask for a room on a high floor, away from the elevators.”
 of 5 bubbles LeonardSands, 31 Oct 2016 | Read review
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