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The Westin Lake Mary

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The Westin Lake Mary
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635 Reviews from our TripAdvisor Community

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Showing 619: English reviews
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San Francisco, California
Reviewed 2 days ago NEWvia mobile

The hotel's lobby is beautiful; well appointed, perfectly scented, well lit and very inviting. The hallways are clean and well air-conditioned. The rooms while small are also clean and beatiful and bathrooms are spacious. Bedding is fantastic; although I did not find the bed particularly comfortable. The most awful thing about the hotel is the club lounge. I feel bad...

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Helpful?
Thank DIOGENES L
Kim K, Assistant General Manager at The Westin Lake Mary, responded to this review

Dear DIOGENES L, We truly appreciate you being our guest! Thank you for your feedback, as it does help us to make improvements where needed. I am happy that you enjoyed the hotel overall, but I regret that our Club Lounge was less than exceptional. We have taken steps to improve with furniture and décor renovations, as well as the...

Miami, Florida
HOTEL’S FAVOURITE REVIEW
Reviewed 18 October 2016 via mobile

We stayed at the Westin this past weekend. We were there with a group of baseball families that were participating in a tournament at the Seminole County Sports Complex. The hotel is beautiful! The rooms were spacious and clean with floor to ceiling windows! Some rooms had refrigerators but ours didn't. The pool was very nice and had a hot...

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Helpful?
Thank Maisy S
About Hotel's Favourite Review
Kim K, Assistant General Manager at The Westin Lake Mary, responded to this review

Dear Maisy S, Thank you for staying with us! I am so glad to hear that you enjoyed your visit and that we exceeded your expectations. We look forward to having you as our guest again in the near future.

Chicago, Illinois
Reviewed 1 week ago

My tennis team and I were wonderfully accommodated by The Westin for all of our needs. Their service was incredible and we have enjoyed coming to this hotel for the past several years. We absolutely look forward to returning in the future. The 2 minor complaints are the the free wifi is pitifully slow, and for 3 of the 7...

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Helpful?
Thank John H
Reviewed 2 weeks ago via mobile

This is a nice hotel, a bit on the pricey side for what you get. I have stayed here 4 or 5 times and every time I end up getting locked out of my room. The keys just quit working and I go to the front desk to get it fixed and then go all the way back to my...

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Helpful?
Thank Trevor G
Kim K, Assistant General Manager at The Westin Lake Mary, responded to this review

Dear Trevor G, Thank you for being our guest, and I am so sorry that you've experienced the same challenge each time you have stayed with us. I agree that inoperable keys should not be an ongoing issue and I will be discussing this with the vendor who makes our keys, as well as have our room locks thoroughly explored....

Fort Myers, Florida
Reviewed 2 weeks ago

I have stayed in a few Westins over the years and always look forward to the quality service they offer. This Westin just didn't have it. From a surly check in staff member that didn't go over any of the hotel amenities to the complete lack of a valet to help with my luggage, I was disappointed I was traveling...

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Helpful?
Thank seebeech
Kim K, Assistant General Manager at The Westin Lake Mary, responded to this review

Dear seebeech, I truly appreciate your feedback and am truly regretful that we did not provide you and your family with only the highest level of guest service. Although we do not have Valet Service, we do have Associates that can assist with luggage, and this service should have been offered to you when you checked in. I am so...

Key Largo, Florida
Reviewed 3 weeks ago

Michelle at THE WESTIN was our WEDDING PLANNER and she did an excellent job.. We had around 120 guests and the food and the ball room were perfect. Room for a band and a dance floor. It was excellent and the room was beautiful. If my younger daughter get married in the area I would definately do it again.

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Helpful?
Thank EDDIE34344
Beaufort, South Carolina
Reviewed 4 weeks ago via mobile

I do business every 3 months or so in the area and this is my last time to stay at this hotel .....I am not sure if management has changed, it's just not quite the same....confusion at check in and not so friendly staff....this is my 3rd year staying and I would expect better service by now.

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Helpful?
1Thank Jammin2727
Kim K, Assistant General Manager at The Westin Lake Mary, responded to this review

Dear Jammin2727, Thank you for staying at The Westin Lake Mary Orlando North. I am so sorry that we did not exceed your expectations. I regret that our Front Desk Associates were not helpful or friendly when you arrived. We expect all of our Team Members to display professionalism and provide our guests with the highest quality of service, and...

Zurich, Switzerland
Reviewed 4 weeks ago

Stayed alone for just one night. The stay was ok when it comes to the room - comfortable and clean. Restaurant had a limited menu. Did not explore much due to the short stay. Not as lavish as one would expect a Westin hotel.

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Helpful?
1Thank Amit B
Deltona, Florida
Reviewed 5 weeks ago via mobile

First night, found only decaf coffee in room. Went to front desk, only had one packet (single serve). This is suppose to be a dog friendly hotel, only if you do not leave dog in room by its self. Cleaning staff did not speak English. Second day in, trash was not removed from room. Third day, once again, only decaf...

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Helpful?
1Thank richjp111
Kim K, Assistant General Manager at The Westin Lake Mary, responded to this review

Dear Richjp111, Thank you for staying with us. I truly apologize that this was the experience we provided for you. I have spoken with our Executive Housekeeper and addressed the attention to detail needed for replenishing our room amenities. This, along with the actions in our hallways, is unacceptable and will be improving. In addition, please know that we love...

Tallahassee
Reviewed 20 February 2017 via mobile

Stayed here for the Orlando City soccer tournament. When we had to call the front desk, they were very accommodating. Didn't eat breakfast as it seemed kind of pricey. Nice pool and the workout room looked decent. Room was very clean and bathroom was large. Provided in-room Star Bucks for coffee. I loved that there is a very nice bike/running...

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Helpful?
Thank Nikky M

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Shula's 347 Grill
Shula's 347 Grill
Cuisines: American, Bar, Steakhouse
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Westin Lake Mary, Orlando is a sophisticated, upscale hotel near Central Florida's attractions and technological corporations. We have 14,000 sq ft of event space, free wifi, and a heated outdoor pool ... more   less 

Additional Information about The Westin Lake Mary

Address: 2974 International Parkway, Lake Mary, FL 32746
Region: United States > Florida > Lake Mary
Price Range: $208 - $325 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Lake Mary 4*
Number of rooms: 22
Reservation Options:
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Also Known As:
The Westin Lake Mary Hotel Lake Mary
Hotel Style:
#4 Romantic Hotel in Lake Mary
#6 Family Hotel in Lake Mary
#7 Business Hotel in Lake Mary
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Lake Mary staff and other travellers.
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Questions? Get answers from The Westin Lake Mary staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All the rooms are great.”
 of 5 bubbles I2169MRjohnh, 17 Mar 2017 | Read review
“Try to get on the 7th Floor where Executive lounge is , being an SPG member probably helps .”
 of 5 bubbles PotatoPete, 10 Feb 2017 | Read review
“Shula's steak house has very good food and the bar was well worth visiting.”
 of 5 bubbles a410traveler, 9 Dec 2016 | Read review
“SPG floor was good-6th floor.”
 of 5 bubbles markbF3787SS, 3 Dec 2016 | Read review
“Coordinate your shuttle trips in advance at least 15-20 minutes, reliable.”
 of 5 bubbles RolandoGomezPhotog, 22 Nov 2016 | Read review
5 of 5