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Seralago Hotel and Suites

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Seralago Hotel and Suites
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2,380 Reviews from our TripAdvisor Community

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There are newer reviews for Seralago Hotel and Suites
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Showing 1,965: English reviews
Reviewed 1 week ago

I was accidently booked into this hotel because of an error with a 3rd party website, and ended up having to stay at the Seralago. I was very upset because I had read the reviews and seen the pictures of the hotel and I was so nervous to what I was going to walk into... Well, it was not bad...

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Helpful?
Thank Sunshinepena
Perry S, Front Office Manager at Seralago Hotel and Suites, responded to this review

Dear Sunshinepena, Thank you for your review. I'm happy to hear that you enjoyed your stay with us. Our front desk team is here to make your stay as comfortable as possible. I look forward to your return visit.

Port Orange, Florida
Reviewed 1 week ago via mobile

My family and I booked a late stay days before arrival and we were able to upgrade to the 2 room suite. The room was clean, beds were comfortable and there was enough room for the family to move around comfortably. In the evening, we were able to visit Old Town and enjoy the car show. As a annual pass...

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Helpful?
Thank Demonbaber
Perry S, Front Office Manager at Seralago Hotel and Suites, responded to this review

Dear Demonbaber, Thank you for your review. I'm happy to hear that you found our hotel to be your "go to" hotel when you are in town. I will let Shawnda and Helen know that you were very pleased. I look forward to your next stay with us.

Barceloneta, Puerto Rico
Reviewed 1 week ago

I was worried for some reviews but the truth is that the rooms were a little outdated but they were VERY CLEAN and that was my biggest concern. The facilities were nice and clean as well . The location was great too. I would definitely recommend it.

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Helpful?
Thank Dianna O
Perry S, Front Office Manager at Seralago Hotel and Suites, responded to this review

Dear Dianna O, Thank you for your review. It sounds like you had a great time with us. We will be looking forward to your next stay.

Markham, Canada
Reviewed 1 week ago

We have stayed at this location for 23 years. Originally it was part of a national chain. We stayed here because it was convenient to attractions, pet friendly, a fair price and in reasonable condition. In the past couple of years it has gone down hill. For some reason, house keeping can't count. They leave bath towels, hand towels but...

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Helpful?
1Thank Kent S
Perry S, Front Office Manager at Seralago Hotel and Suites, responded to this review

Dear Kent S, Thank you for your review. I am very unhappy to hear of your poor experience, as this is not typical. Please do consider giving us another chance to redeem ourselves. Thank you.

Reviewed 1 week ago

This hotel is nice, we ended up staying here because it was spring break weekend and everything else was full. The rooms are a little dated. I am talking 1950 turn knob lights. The only thing that really bothered me was the AC didn't work right and was falling off the wall. We did not sleep well because it was...

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Helpful?
Thank Tammi K
Perry S, Front Office Manager at Seralago Hotel and Suites, responded to this review

Dear Tammi K, Thank you for your review. I'm glad that you found the hotel amenities to meet your needs. We do have wonderful pools and jacuzzis. We even offer an outside bar for your convenience. Please visit us again.

Lake Panasofsaee
Reviewed 1 week ago

Disgusting, Roaches everywhere, nasty , they don't clean anything...old nasty room, live roaches...could be nice area, but they have roaches as housekeepers and employees we know hat that means....nasty nasty nasty....

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Helpful?
3Thank Renee R
Perry S, Front Office Manager at Seralago Hotel and Suites, responded to this review

Dear Renee R, Thank you for your review. Please allow me to apologize for not proving the level of service that our hotel upholds. We do have a very extensive pest control procedure that we enforce when these issues come up. Please visit us again in the future.

Sydney, Australia
Reviewed 1 week ago via mobile

We have stayed here on several occasions in the past for a total of about four weeks - it WAS good value for money. On entering the rooms they smelt so bad that three of my guests refused to spend more than a few seconds in the room and we decided to drive the 90 minutes home rather than stay...

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Helpful?
1Thank Fred B
Perry S, Front Office Manager at Seralago Hotel and Suites, responded to this review

Dear Fred B, Thank you for your review. I am very concerned by your review, as our guests enjoy their stay with us. In these rare instances, we could have easily room changed you to a more suitable room, so you would not have to drive 90 minutes back home. Please allow us the opportunity to make it right on...

Reviewed 1 week ago

We stayed here for 2 nights while attending Runaway Country. We got our room and there was no working AC, so we asked to change, they gave us a new room with a working AC. The place looked so old, and not well cared for. Hardly anyone spoke English there. Our shower was dirty, so when we showered we just...

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Helpful?
Thank Jenna R
Perry S, Front Office Manager at Seralago Hotel and Suites, responded to this review

Dear Jenna R, Thank you for your review. I am unhappy to hear that you did not have a great time during your stay. We have several guests attending the Runaway Country festival, and were quite pleased. Please consider giving us another chance in the future.

None, Italy
Reviewed 1 week ago

The staff was amazing and we really had a great time! The kid's suite was great! I would totally recommend this hotel if you want to go to orlando area and don't want to spend a ton on hotel room! The room entrance is from the outside. The ac works well, rooms were clean. The rooms are totally outdated but...

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Helpful?
Thank sarahtipton
Perry S, Front Office Manager at Seralago Hotel and Suites, responded to this review

Dear sarahtipton, Thank you for your review. I'm glad that you enjoyed the kids suite, as many of our guests do. I look forward to welcoming you back to our hotel.

Reviewed 1 week ago

The resort is older, and has some maintenance issues (ice machines, walkways). Older mattresses that have gone hard. But the staff is incredible and eager to please, and menu prices at their deli and cabana are actually cheap. It would be more expensive for me to walk half a block and get kfc. With 2 pools, 2 hot tubs, a...

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Helpful?
Thank calamitylauren
Perry S, Front Office Manager at Seralago Hotel and Suites, responded to this review

Dear calamitylauren, Thank you for your review. I'm happy to hear that you enjoyed our hotel amenities. We do offer a lot of things to do. I will look forward to your return visit.

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free Internet
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Hot Tub
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Meeting Rooms
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Conveniently located in Kissimmee, the Seralago Hotel & Suites offers one of the best values in the area. Relax in one of our 614 rooms and suites, swim in our 2 heated, Olympic-style swimming pools or let the kids splash in our kiddie pool. You've found the hotel that allows you to stay right near all the Orlando and Kissimmee attractions you've come to experience - Magic Kingdom(R) Park, Disney's Hollywood Studios™, Epcot(R), Disney's Animal Kingdom(R) Theme Park, ESPN Wide World of Sports(R) Complex, SeaWorld Orlando, Discovery Cove, Aquatica and Universal Studios Florida(R)/Islands of Adventure(R) and CitiWalk - while providing you with a nearly unlimited number of things to do when you're not experiencing the magic of the theme parks. Additional services include transportation to Walt Disney World, SeaWorld Orlando and Universal Studios, Disney tickets at our Guest Services Desk to help you customize your experience to fit you plan and budget and welcome information that will provide you with tips on getting the most out of your vacation. With a professional staff and family-friendly accommodations at a great value, our hotel is the best way to experience all that the Orlando region has to offer. Whether you are staying with us for your family vacation, family reunion, wedding, convention, trade show or sports event you'll find everything you need close by. ... more   less 

Additional Information about Seralago Hotel and Suites

Address: 5678 W Irlo Bronson Memorial Hwy, Kissimmee, FL 34746-4709
Region: United States > Florida > Central Florida > Kissimmee
Price Range: $51 - $109 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Seralago Hotel and Suites 3*
Number of rooms: 614
Reservation Options:
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Also Known As:
Seralago Hotel Kissimmee
Seralago Kissimmee
Seralago Hotel And Suites Kissimmee, Florida
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Questions & Answers

Here's what travellers have asked, with answers from Seralago Hotel and Suites staff and other travellers.
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Questions? Get answers from Seralago Hotel and Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“quieter rooms on the non-pool side”
 of 5 bubbles getapromotion, 29 Mar 2017 | Read review
“Pool side room is perfect.”
 of 5 bubbles 304irishc, 28 Mar 2017 | Read review
“Secound Floor pool side but be ware of drunks!!”
 of 5 bubbles 30jimj, 28 Mar 2017 | Read review
“Rent here as last resort”
 of 5 bubbles GypsyLove16, 23 Mar 2017 | Read review
“All the rooms seem to be quiet not alot of noise any where”
 of 5 bubbles M7591KJmichelles, 22 Mar 2017 | Read review
5 of 5