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Seralago Hotel and Suites

2,841 reviews
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Traveller (854)
Room & Suite (409)
Pool & Beach (99)
Overview
  • Excellent16%
  • Very good27%
  • Average22%
  • Poor14%
  • Terrible21%
Travellers talk about
“room suite”(26 reviews)
“food court”(86 reviews)
“fun spot”(45 reviews)
Free Internet
Free Parking
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Free Shuttle or Taxi Services
3.0 Star Hotel
All hotel details
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Reviews (2,841)Write a Review
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356
540
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All reviewsroom suitefood courtfun spotfridge and microwavered lobstertiki barkiddie pooltubsseaworld
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11 - 15 of 2,346 reviews
Reviewed 1 week ago via mobile

Staff was the best thing about this place! Room was dirty, trash in the drawers even. And the hot water was apparently not working when we were there either. It was a painful shower. In spite of this, it was a super cheap option and...More

Thank David R
Response from Luis G, Manager at Seralago Hotel and SuitesResponded 1 week ago

Dear Guest; Thank you for taking the time to write a review on TripAdvisor. Unfortunately during your stay the boiler in your building stopped working and we sincerely apologize for the inconveniences you had to endure during your stay. We are happy to report that...More

Reviewed 1 week ago

Property was easy to locate. Staff was friendly and the premises/room were clean. Great affordable price for the Kissimmee area. A lot of amenities for a budget hotel. Breakfast was affordable and very good. The only two issues were: (1) no hot water in the...More

Thank Sally H
Response from Luis G, Manager at Seralago Hotel and SuitesResponded 1 week ago

Dear Guest; Thank you for writing a review on TripAdvisor. Yes, unfortunately the boiler in your building stopped working, we are happy to report that it has been replaced and the building now has hot water. Regarding the resort fee, yes we do charge a...More

Reviewed 2 weeks ago

Not very clean, old buildings , dirty carpets, staff is courteous . Pool area looked OK. Hotel is well located at walking distance of the "OLD TOWN" amusement park. They sell tickets and gifts at the lobby.More

Thank ruthboselli
Response from Luis G, Manager at Seralago Hotel and SuitesResponded 2 weeks ago

Dear Ruth, Thank you for taking the time to write a review on TripAdvisor, it is through such candid feedback that helps us to continue to make improvement to the hotel and services we provide. We recently purchased 80 rooms of carpet and have made...More

Reviewed 2 weeks ago

Since 2 days , no hot water for the building , they told me we are working to fit the problem , sorry no delay nothing but the hot tub make the job to clean yourself maybe !!!!!!! Verry Bad place, only good thing, verry...More

Thank canadaquebec2017
Response from Luis G, Manager at Seralago Hotel and SuitesResponded 2 weeks ago

Dear Guest, We want to thank you for your review. Unfortunately during your stay the boiler in your building stop working, it took time for us to find another boiler and have it installed. The boiler has been replaced and hot water is now available...More

Reviewed 2 weeks ago via mobile

You get what your paying for it’s a very outdated hotel!!! We made it work for our family but the bathroom was really outdated the bed we had squeaked bad , bunk beds were okay the wood paneling around them were almost falling apart. Don’t...More

1  Thank Nito A
Response from Luis G, Manager at Seralago Hotel and SuitesResponded 2 weeks ago

Dear Guest, Thank you for taking the time to write a review on TripAdvisor, it is through such candid feedback that we continue to improve our services and product. I have shared your comments with our Maintenance Department Manager to review. Thanks again for your...More

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About
Amenities
Top amenities
Pool
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free Internet
Hotel Amenities
Free Parking
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Meeting Rooms
Multilingual Staff
Self-Serve Laundry
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Outdoor pool
Details
Price range
USD 36 - USD 92 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
USD 36 - USD 92 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
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Traveller (854)
Room & Suite (409)
Pool & Beach (99)
Dining (30)
Amenities (24)
Family and Play Areas (21)
Questions & Answers
Ask a question
charlie3611
19 February 2018|
AnswerShow all 3 answers
Response from Nicole L | Reviewed this property |
Yes there is a convenience and liquor store right near the property. There are tons of restaurants/fast food in that area too.
0
Votes
AshleyS9090
30 January 2018|
AnswerShow all 12 answers
Response from Lori B | Reviewed this property |
We had absolutely no critters of any kind in our room. It is hot and humid so leave your room door shut. The only animals we saw around the hotel were the little gecko like lizards. Harmless!
1
Vote
Kiwilover5000
7 January 2018|
AnswerShow all 3 answers
Response from Michael L | Reviewed this property |
Yes Washing between 1-2 $ Dryer 2 $
1
Vote
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Room Tips
"The east building was worst effected by water problem it seems."
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"Request a room near the pool."
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"Room needs additional lighting."
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"Rooms with a view to the garden are the most peacefull"
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