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Seralago Hotel and Suites

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2,271 Reviews from our TripAdvisor Community

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Showing 1,887: English reviews
Reviewed 2 days ago NEWvia mobile

if your hotel has a outside bar that has the ability to open from 11 am to 2 am why not use it before 3pm to atleast serve food there is no excuse for this you force guests to go to the other walkable food places near by that is lost revenue that cant be gained back and your beer...

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Helpful?
Thank Bill J
Reviewed 2 days ago NEW

This hotel is the worst property that I have stayed in all my life. The worst part of the stay was there were bed bugs in the room (reported by others, wish I had seen those reviews myself). I talked to the manager who could not help me, I checked out immediately - without any refund as I could not...

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Thank BJ T
Reviewed 2 days ago NEWvia mobile

I am not sure why people would have anything negative to say about this hotel. If you are expecting more, than spend the money and go elsewhere. We were very impressed and thought it was a very fun stay, especially for the price! Staff was very friendly and the pools and grounds were well maintained. The rooms were clean and...

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Thank CeeCee C
Pittsburgh, Pennsylvania, United States
Reviewed 2 days ago NEWvia mobile

Upon arriving in my hotel room, i immediately noticed the odor of what was obviously a room with poor ventilation in a damp climate. The electrical plugs were all worn out and either loose in the sockets or loose in the wall itself. (I forgot to take photos of that.) The bed nearest the door was worn down to the...

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Thank Christopher G
Reviewed 1 week ago

Stayed at the hotel over Christmas weekend just to visit the Disney Parks. We were out most of the day so we used the hotel just to sleep. The check in process was quick and had no problems. Locating the room was a breeze thanks to the front desks great directions. When we entered the room, it had a humid...

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Thank Cristian M
Reviewed 1 week ago

We stayed here from 12/25-12/27/2016 and booked on Hotwire.com. For checking in on Christmas and us knowing that we would only be sleeping here we went for a cheaper room. And it showed. The beds were horrible, the sheets wouldn't stay on the bed. The room didn't smell bad which is always a plus. However, the lobby looks very nice...

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Thank Taylor T
Reviewed 1 week ago via mobile

Regret spending money and time , when arrived reception looked old and personal out of training and lack of manners even waiting lane straps were attached with old Paper clips, teller sent us to the farthest room , when we drove to room the person rented next to us was an old fat woman seating outside door seating on a...

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Thank Fernando P
Reviewed 1 week ago

Check-in was slow. The person at the counter was not very friendly. The room itself was comfortable. I booked a family suite. The cleaning was horrible. The floors were very dirty. I cleaned the bathroom, floors and counters myself. The cafeteria was good and the market items they sell is convenient. My kids enjoyed the arcade.

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Thank aricarjus
Crystal River, Florida
Reviewed 2 weeks ago via mobile

Here at Seralago and NOT HAPPY!! The bed is like sleeping on a crib on the floor with springs coming through. We have been coming here as a family for 12 years and it's just going down hill so badly. They don't upgrade anything in the rooms. Our room is literally falling apart and a very dangerous accident waiting to...

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1Thank Heather P
Luis G, Manager at Seralago Hotel and Suites, responded to this review

Thank you for taking the time to write a review on TripAdvisor, it is through such candid feedback that we continue to improve upon our product and services. I shared your comments with the executive team. Thanks Again, Luis Gonzalez Assistant General Manager

Reviewed 2 weeks ago

Front desk personnel was very helpful let me check in early. Room was out dated and for some reason had two micro fridge in them. The beds are horrible!!! really hard. I think laying of the floor would have been better if the carpets did not seem so dirty. I found two live roaches in the middle of the night....

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Helpful?
Thank Patricia S
Luis G, Manager at Seralago Hotel and Suites, responded to this review

Thank you for taking the time to write a review on Trip Advisor it is through such candid feedback that we continue to improve upon our product and services. I shared your comments with the executive team. Thanks Again, Luis Gonzalez Assistant General Manager

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Hot Tub
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Meeting Rooms
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Conveniently located in Kissimmee, the Seralago Hotel & Suites offers one of the best values in the area. Relax in one of our 614 rooms and suites, swim in our 2 heated, Olympic-style swimming pools or let the kids splash in our kiddie pool. You've found the hotel that allows you to stay right near all the Orlando and Kissimmee attractions you've come to experience - Magic Kingdom(R) Park, Disney's Hollywood Studios™, Epcot(R), Disney's Animal Kingdom(R) Theme Park, ESPN Wide World of Sports(R) Complex, SeaWorld Orlando, Discovery Cove, Aquatica and Universal Studios Florida(R)/Islands of Adventure(R) and CitiWalk - while providing you with a nearly unlimited number of things to do when you're not experiencing the magic of the theme parks. Additional services include transportation to Walt Disney World, SeaWorld Orlando and Universal Studios, Disney tickets at our Guest Services Desk to help you customize your experience to fit you plan and budget and welcome information that will provide you with tips on getting the most out of your vacation. With a professional staff and family-friendly accommodations at a great value, our hotel is the best way to experience all that the Orlando region has to offer. Whether you are staying with us for your family vacation, family reunion, wedding, convention, trade show or sports event you'll find everything you need close by. ... more   less 

Additional Information about Seralago Hotel and Suites

Address: 5678 W Irlo Bronson Memorial Hwy, Kissimmee, FL 34746-4709
Region: United States > Florida > Central Florida > Kissimmee
Price Range: $55 - $104 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Seralago Hotel and Suites 3*
Number of rooms: 614
Reservation Options:
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Also Known As:
Seralago Hotel Kissimmee
Seralago Kissimmee
Seralago Hotel And Suites Kissimmee, Florida
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Questions & Answers

Here's what travellers have asked, with answers from Seralago Hotel and Suites staff and other travellers.
115 questions
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Questions? Get answers from Seralago Hotel and Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I read that rooms near the pool are upgraded but ours was not.”
 of 5 bubbles taylort943, 11 Jan 2017 | Read review
“Nice size TV”
 of 5 bubbles patriciasP4844IG, 5 Jan 2017 | Read review
“Keep driving”
 of 5 bubbles blkwido1, 4 Jan 2017 | Read review
“Choose a different hotel”
 of 5 bubbles Chunguita58, 4 Jan 2017 | Read review
“please demand a renovated room if you go there. ”
 of 5 bubbles R5517OOoscarb, 3 Jan 2017 | Read review
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