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The Westin Key West Resort & Marina

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The Westin Key West Resort & Marina
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2,085 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Key West Resort & Marina
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Showing 1,917: English reviews
Vero Beach, Florida
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 23 October 2013 credit card Amex Card Member Review

Wanted to go to Key West and stay 'in the middle of things'. That required that we go to the end of things. Stayed at the Westin Key West Resort and Marina. Situated and the far end of Key West, next to Mallory Square. The resort if very nice with a central pool and the usual impeccable service. There is... More 

Helpful?
Thank Montie L
SheratonKeyWest, Manager at The Westin Key West Resort & Marina, responded to this review

Dear Guest: Thank you for this positive review! We are glad to hear you enjoyed your stay and time in Key West and look forward to welcoming you back in the future. Warm regards, Lourdes Torbisco Marketing Director More 

Florida
Level Contributor
21 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 22 October 2013

As an SPG member, this Starwood property disappointed me the most. The hallway and rooms smell of strong mold and mildew. When exiting the elevators, just look up and you will see black mildew and mold on the ceiling near the air vents. I suffer from allergies so I had to be outside most of the time to get away... More 

Helpful?
1 Thank TripQueen2
SheratonKeyWest, Manager at The Westin Key West Resort & Marina, responded to this review

Dear Guest: Thank you for taking the time to write this review. It is regrettable to hear that your stay did not meet your expectations. All reviews are passed along to staff for training and improvement purposes. Warm regards, Lourdes Torbisco Marketing Director More 

London, United Kingdom
Level Contributor
49 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 21 October 2013

A long drive from Fort Lauderdale to Key West. That aside it was a drive I would do again. Went through Key Largo and thought Oh! have we made the right decision. As Key West opened up I could see and felt why it was and is popular. We made our way to the hotel and was pleasantly surprised at... More 

Helpful?
Thank 625Johnboy1
SheratonKeyWest, Manager at The Westin Key West Resort & Marina, responded to this review

Dear Guest: Thank you for the positive review. I enjoyed reading it. It is always great to hear that our guests enjoy themselves during their travels. We look forward to your return visit! Warm regards, Lourdes Torbisco Marketing Director More 

Lynchburg
Level Contributor
54 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 17 October 2013

We stayed at the Westin for 4 nights recently and found it to be centrally located (easy walking distance to everywhere), with a nice pool area and good restaurant. We had an ocean view that overlooked the bar and pool; no noises from the courtyard or the hallway. The room was nicely appointed and clean, but the ceiling of the... More 

Helpful?
Thank AGTrav
SheratonKeyWest, Manager at The Westin Key West Resort & Marina, responded to this review

Dear Guest: Thank you for taking the time to write this review. We are glad to hear you enjoyed your stay and look forward to your return visit! Warm regards, Lourdes Torbisco Marketing Director More 

Fort Lauderdale
Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 16 October 2013

This was the first time I ever stayed at a Westin. We got a great off-season rate, during the week. We had a partial waterview from our patio, which was lovely, but we were not in a room close to the water, and it was a low view, on the first floor. The room was large, quiet, nicely decorated, and... More 

Helpful?
Thank ftlaud9lives
SheratonKeyWest, Manager at The Westin Key West Resort & Marina, responded to this review

Dear Guest: Thank you for taking the time to write this review. We are glad to hear you enjoyed your stay and look forward to welcoming you back in the future. Warm regards, Lourdes Torbisco Marketing Director More 

Michigan
Level Contributor
131 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 16 October 2013

This was our first stay at this Westin. We found the location excellent, no need for a car after the valet parks it ! You can walk to Duval St & Mallory Square. The staff was very friendly. The room on the second floor was great compared to the ground level room that they first assigned us. We walked in... More 

Helpful?
1 Thank traveldak
SheratonKeyWest, Manager at The Westin Key West Resort & Marina, responded to this review

Dear Guest: Thank you for taking the time to write this review. We are happy to hear you enjoyed your stay and look forward to welcoming you back in the future. Warm regards, Lourdes Torbisco Marketing Director More 

Milford, Ohio
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 October 2013 credit card Amex Card Member Review

Great location. Enjoy the sundown festivities right next door at Mallory Square every evening. Staff very friendly, and the concierge very helpful. Within convenient walking distance to everything you want to see, or all the great restaurants. We have been here twice, and will definitely be back.

Helpful?
Thank Douglas Y
SheratonKeyWest, Manager at The Westin Key West Resort & Marina, responded to this review

Dear Guest: Thank you for the positive review! We look forward to your return visit to Key West! Warm regards, Lourdes Torbisco Marketing Director More 

London
Level Contributor
50 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 14 October 2013

Really couldn't have asked for much more. Located just by the harbour, it's just a couple of minutes away from Sloppy Joes on Duval and all the rest of them. Make sure you get a room with a pool side view as one facing the towards the town isn't particularly nice. Also totally amazing is the Sunday brunch, far superior... More 

Helpful?
1 Thank moody2blue
SheratonKeyWest, Manager at The Westin Key West Resort & Marina, responded to this review

Dear Guest: Thank you for taking the time to write this review. We are happy to hear you enjoyed your stay and look forward to your return visit to Key West! Warm regards, Lourdes Torbisco Marketing Director More 

NJ
Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 13 October 2013

This was our second stay at the Westin and it was just as wonderful as the first time. We booked an oceanview room and since we liked our first one so much, I requested one similar. They were able to give us one that was two doors down from the previous room. It looked out over the marina and the... More 

Helpful?
1 Thank nukat
SheratonKeyWest, Manager at The Westin Key West Resort & Marina, responded to this review

Dear Guest: Thank you for taking the time to write this review. We are delighted to hear you enjoyed your stay. It is always great to hear that our guests enjoy themselves during their travels. We look forward to welcoming you back to sunny Key West and the Westin soon! Warm regards, Lourdes Torbisco Marketing Director More 

Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 11 October 2013

Located next to the pier where the cruise ships come in. This is a plus and a minus. There are lots of shops and great places to visit in the area. The negative is there can be lots of people. That personally did not bother me, however I understand how it might bother some people. The staff was WONDERFUL! Very... More 

Helpful?
Thank Michael R
SheratonKeyWest, Manager at The Westin Key West Resort & Marina, responded to this review

Dear Guest: Thank you for the good review! We are happy to hear you enjoyed your stay and look forward to your return visit to Key West! Warm regards, Lourdes Torbisco Marketing Director More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
Natural beauty and local charm make the Westin Key West Resort & Marina a remarkable destination. Located on the waterfront in the heart of Old Town, this resort is positioned on the sunset side of the island within walking distance of famous Duval Street. It is also one of the country's largest private ports which welcomes cruise ships from around the world. As the only full-service resort in Key West to hold the AAA Four-Diamond rating since 1999, The Westin Key West Resort and Marina boasts a reputation of unmatched hospitality and offers an ideal setting for any occasion. ... more   less 

Additional Information about The Westin Key West Resort & Marina

Address: 245 Front Street, Key West, FL 33040-8313 (Formerly Hilton Key West)
Region: United States > Florida > Florida Keys > Key West
Price Range: $460 - $1,291 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Key West Resort & Marina 4*
Number of rooms: 178
Reservation Options:
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Also Known As:
The Westin Key West Resort & Marina Hotel Key West
The Westin Key West Resort And Marina
Key West Hilton
Key West Westin
The Westin Key West Resort & Marina Florida
Hotel Style:
#8 Top resorts Hotel in Key West
#8 Spa Hotel in Key West
#11 Luxury Hotel in Key West
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Key West Resort & Marina staff and other travellers.
13 questions
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over a year ago
Bemidji, Minnesota
4 months ago
ft lauderdale
over a year ago
Bradenton, Florida
over a year ago

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Questions? Get answers from The Westin Key West Resort & Marina staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Top floor great views”
 of 5 bubbles Todayistheday63, 27 Nov 2016 | Read review
“Our suite was not in the main building but in the annexe. Marina/ harbour view recommended.”
 of 5 bubbles Coc1948, 24 Nov 2016 | Read review
“We like the rooms buy the pool the best.”
 of 5 bubbles Bob5432, 14 Nov 2016 | Read review
“Garden view over looking the pol is the best value.”
 of 5 bubbles N147NWmikec, 11 Nov 2016 | Read review
“We stayed in #309 which overlooked the general pool area and had a partial view of the water.”
 of 5 bubbles jerrilucky13, 8 Nov 2016 | Read review
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