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The Westin Key West Resort & Marina

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2,117 Reviews from our TripAdvisor Community

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Showing 1,946: English reviews
The Villages, Florida
Reviewed 30 November 2013

We couldn't have been more happy with the location of this hotel. Excellent location to walk to most anything. Overall it's a o.k. Hotel, nothing I would brag about. We did upgrade to an ocean view which was nice but the deck was very small and the a/c unit pushed hear and noise right on us. The chairs were too...

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Helpful?
Thank VLHessel
SheratonKeyWest, Manager at The Westin Key West Resort & Marina, responded to this review

Dear Guest: Thank you for taking the time to write this review. We are glad to hear you enjoyed your stay and our location. Although you emailed us regarding your honeymoon, I wish you would have mentioned it upon check in so the front desk could have an opportunity to send you an amenity and make it right. All reviews...

Nashville, Tennessee
Reviewed 30 November 2013 via mobile

It's a nice hotel with a lot of activities around. Location is great. Service was excellent. Had an ocean view room which was amazing to sit and have wine at night. The hotel has the key west museum for people interested. Overnight parking is pricy but that seems to be a norm with all resort hotels there.

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Thank arjun84
SheratonKeyWest, Manager at The Westin Key West Resort & Marina, responded to this review

Dear Guest: Thank you for taking the time to write this positive review. We are glad to hear you enjoyed your stay and look forward to your return visit to Key West. Warm regards, Lourdes Torbisco Marketing Director

Santa Rosa, California
Reviewed 28 November 2013

We stayed here because of the balcony suites facing the sunset, right next to Mallory Square. The rooms are on the small side, but very up to date and comfortable. The balcony was small and the air conditioners vent onto them, which didn't make it perfect. The view was fabulous and it is handy to get to most of the...

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Helpful?
Thank Pat B
SheratonKeyWest, Manager at The Westin Key West Resort & Marina, responded to this review

Dear Guest: Thank you for taking the time to write this review. We are glad to hear you enjoyed your stay and look forward to welcoming you back! Warm regards, Lourdes Torbisco Marketing Director

Marco Island, Florida
Reviewed 27 November 2013

We just celebrated our daughter's wedding at the Westin Key West and it was amazing. We had 56 guests most of whom stayed at the property and everyone enjoyed their stay. The wedding was at the pier and the reception was on the Sunset Deck. Everything was perfect. The staff did a great job working with our wedding planner to...

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Thank mi4us
SheratonKeyWest, Manager at The Westin Key West Resort & Marina, responded to this review

Dear Guest: Thank you for taking the time to write this positive review! We are so happy to hear you had a wonderful wedding day with us and wish you the best of luck! Warm regards, Lourdes Torbisco Marketing Director

New York
Reviewed 26 November 2013

Ideal location for downtown strolling.and waterfront views / drinks / dining. No complaints about staff or service, and we would stay there again if the chance arose. However there were a few negative points ... At many prime hotel properties, weekends bring incoming to-be-weds. This is such a venue and the impact for our visit was that the Sunset Deck...

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Thank Hedgy
SheratonKeyWest, Manager at The Westin Key West Resort & Marina, responded to this review

Dear Guest: Thank you for taking the time to write this review. We are happy to hear you enjoyed your stay. The sunset deck is available for weddings and groups to reserve. All reviews are passed along to the staff for training and improvement purposes. Thanks again and we look forward to welcoming you back in the future. Warm regards,...

Bloomingdale, New Jersey
Reviewed 25 November 2013

Stayed at the Westin with my wife during a two day visit to Key West. The views are spectacular and the hotel is located right in the heart of everything downtown. The hotel is within walking distance to many attractions as well as many places to go out to eat.

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Helpful?
Thank Richard G
SheratonKeyWest, Manager at The Westin Key West Resort & Marina, responded to this review

Dear Guest: Thank you for taking the time to write this review. We are happy to hear you enjoyed your stay and look forward to welcoming you back soon! Warm regards, Lourdes Torbisco Marketing Director

Orlando, Florida
Reviewed 24 November 2013

Upon checking in, we were placed in a first floor room. As it was dark, we didn't see that we were next to the pool. To our surprise, we were awoken before 8:00 am to music blaring from the pool area. To someone with kids, or early risers, it may not be an issue. Upon our request, we were moved...

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1Thank amybreaz
SheratonKeyWest, Manager at The Westin Key West Resort & Marina, responded to this review

Dear Guest: Thank you for taking the time to write this review. It is regrettable to hear that your stay with us did not meet your expectations. We value the business of all guests who stay with us. The resort charge is a new policy and staff is in training. The name of the gentleman with the Irish accent you...

Denver, Colorado
Reviewed 23 November 2013

We stayed at the Westin Resort in Key West. While I have been to Key West numerous times, this was my first time at this resort. I was impressed by the first rate service from the moment that we arrived until departure. The professionalism of the staff made our stay not only memorable, it made us feel valued as guests....

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Helpful?
Thank Paul L
SheratonKeyWest, Manager at The Westin Key West Resort & Marina, responded to this review

Dear guest: Thank you for taking the time to write this review. We are delighted to hear you enjoyed your stay. It is always nice to hear that our guests enjoy themselves during their travels. Warm regards, Lourdes Torbisco Marketing Director

Solana Beach, California
Reviewed 21 November 2013

I've stayed in a few places in Key West for business and this is one of the better ones. It's location is close enough to walk to dinner and the rooms are clean and comfortable. The fitness center is also very nice and new (and expansive for hotels in the area). My room was on the second floor (one of...

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Helpful?
Thank Heather O
SheratonKeyWest, Owner at The Westin Key West Resort & Marina, responded to this review

Dear Guest: Thank you for the positive review. We are glad to hear you enjoyed your stay. All reviews are passed along to the staff for improvement purposes. Warm regards, Lourdes Torbisco Marketing Director

Pewaukee, Wisconsin
Reviewed 20 November 2013

This is one of the nicer places to stay that you will find in Key West. Beautiful rooms, pool area and the outdoor bar and patio has amazing sunset views. This is a perfect place to stay for couples, friends of even by yourself. Highly recommended!

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Helpful?
Thank ThePerk76
SheratonKeyWest, Manager at The Westin Key West Resort & Marina, responded to this review

Dear Guest: Thank you for taking the time to write this review. We are happy to hear you enjoyed your stay and look forward to welcoming you back in the future. Warm regards, Lourdes Torbisco Marketing Director

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
Natural beauty and local charm make the Westin Key West Resort & Marina a remarkable destination. Located on the waterfront in the heart of Old Town, this resort is positioned on the sunset side of the island within walking distance of famous Duval Street. It is also one of the country's largest private ports which welcomes cruise ships from around the world. As the only full-service resort in Key West to hold the AAA Four-Diamond rating since 1999, The Westin Key West Resort and Marina boasts a reputation of unmatched hospitality and offers an ideal setting for any occasion. ... more   less 

Additional Information about The Westin Key West Resort & Marina

Address: 245 Front Street, Key West, FL 33040-8313 (Formerly Hilton Key West)
Region: United States > Florida > Florida Keys > Key West
Price Range: $590 - $911 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Key West Resort & Marina 4*
Number of rooms: 178
Reservation Options:
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Also Known As:
The Westin Key West Resort & Marina Hotel Key West
The Westin Key West Resort And Marina
Key West Hilton
Key West Westin
The Westin Key West Resort & Marina Florida
Hotel Style:
#8 Top resorts Hotel in Key West
#8 Spa Hotel in Key West
#11 Luxury Hotel in Key West
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Key West Resort & Marina staff and other travellers.
14 questions
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over a year ago
Bemidji, Minnesota
5 months ago
ft lauderdale
over a year ago

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Questions? Get answers from The Westin Key West Resort & Marina staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms offering sunset views are perfect.”
 of 5 bubbles 990matthieul, 14 Jan 2017 | Read review
“We had a balcony with some sea view but it was the view of cruise ships..they come in right there at the Westin...”
 of 5 bubbles O9764HIannea, 4 Jan 2017 | Read review
“Splurge on a room overlooking the water!”
 of 5 bubbles Rubyscharm, 31 Dec 2016 | Read review
“our room was quiet on the west side of the hotel”
 of 5 bubbles oddrim, 21 Dec 2016 | Read review
“Ask for a room facing the pool!”
 of 5 bubbles Stingray93, 19 Dec 2016 | Read review
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