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The Westin Key West Resort & Marina

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The Westin Key West Resort & Marina
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2,085 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Key West Resort & Marina
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Showing 1,917: English reviews
Boise, Idaho
Level Contributor
35 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 31 October 2013

Took a spur of the moment one night driving trip from our stay in South Beach Miami to Key West and stayed here at the Westin Key West with wife and 2 kids. Stayed here in August 2013 on the executive level floor but due to the short stay did not get to enjoy any of the amenities of the... More 

Helpful?
Thank Happy35394
SheratonKeyWest, Manager at The Westin Key West Resort & Marina, responded to this review

Dear Guest: We are happy to hear you enjoyed your stay and look forward to welcoming you back in the future! Warm regards, Lourdes Torbisco Marketing Director More 

Cape Town Central, South Africa
Level Contributor
35 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 31 October 2013

Had a bit of an issue with the bathroom on arrival. There was a funky smell. A few minutes later after bringing it to their attention, we were upgraded to a better room, with a better view and no other problems after that. My favourite part about this hotel is it's location, right on the marina. And footsteps away from... More 

Helpful?
Thank Kuls82
SheratonKeyWest, Manager at The Westin Key West Resort & Marina, responded to this review

Dear Guest: Thank you for the positive review! It is great to hear that you enjoyed your stay with us. Come back and visit us again soon! Warm regards, Lourdes Torbisco Marketing Director More 

Madison, Wisconsin
Level Contributor
55 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 30 October 2013

We had a king size bed Ocean view that was small but comfy, the problem with the view was the only way to see off the balcony is standing up, you cannot see while sitting, the ledge is too high. You also need to be aware that cruise ships dock here on average every other day so be prepared to... More 

Helpful?
Thank Skiman53528
SheratonKeyWest, Manager at The Westin Key West Resort & Marina, responded to this review

Dear Guest: Thank you for taking the time to write this review. We are glad to hear you enjoyed your stay and look forward to welcoming you back. Warm regards, Lourdes Torbisco Marketing Director More 

Somerville, Massachusetts
Level Contributor
58 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 27 October 2013

The hotel was fabulous. It is within walking distance to Duval Street. Every night people gather outside the hotel for sunset. There are vendors and street entertainment. The hotel is like paradise it has a great pool, sitting are outside for food and drinks. You can watch the cruise ships pull in and leave.

Helpful?
Thank Judy R
SheratonKeyWest, Manager at The Westin Key West Resort & Marina, responded to this review

Dear Guest: It is wonderful to hear that you enjoyed your stay with us! Come back and see us again soon! Warm regards, Lourdes Torbisco Marketing Director More 

Miami, FL
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 26 October 2013

Great location, fantastic rooms, beautiful view .If go you to Key West this is a great choice. I live in Miami but visit Key West frequently and this is where I always stay. You are walking distance from Duval and all the most important tourist attractions The hotel is next to Malory Square where every day the Sunset Celebration happens.... More 

Helpful?
Thank LizCMiami
SheratonKeyWest, Manager at The Westin Key West Resort & Marina, responded to this review

Dear Guest: Thank you for the great review. We look forward to your return visit! Warm regards, Lourdes Torbisco Marketing Director More 

Wrightstown, New Jersey
Level Contributor
37 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 26 October 2013

My family and I traveled throughout Florida for two weeks in September and all agree our nights spent at this resort were the best of our trip. We were pleasantly surprised (and humbled) by an upgrade upon checking in to thank our family for its military service. The room, as I'm sure all of the rooms are, was beautiful and... More 

Helpful?
Thank ATDom
SheratonKeyWest, Manager at The Westin Key West Resort & Marina, responded to this review

Dear Guest: Thank you for taking the time to write this review. We are happy to hear you enjoyed your stay and look forward to welcoming you back in the future! Warm regards, Lourdes Torbisco Marketing Director More 

Temecula, California
1 review
Reviewed 25 October 2013

My husband and I have been going to Key West yearly for almost 10 years. This was the first time and the Westin and probably the last time we need to seach for a place to stay. The WESTIN KEY WEST was amazing! Reasonably priced, great veiw, wonderful location, and friendly staff. The ammenities were great! Starbucks coffee in the... More 

Helpful?
Thank Dawn G
SheratonKeyWest, Manager at The Westin Key West Resort & Marina, responded to this review

Dear Guest: Thank you for taking the time to write this positive review. We are glad to hear you enjoyed your stay and look forward to welcoming you back in the future. Warm regards, Lourdes Torbisco Marketing Director More 

Scranton PA
Level Contributor
104 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 25 October 2013

After having stayed at a lot of hotels on Front Street, I know why me met so many people that return to the Westin year after year. The staff is incredible! Front desk could not be nicer, and the woman that cleaned are room was so friendly, and did a great job cleaning up after us. We never came back... More 

Helpful?
Thank LoBoexp
SheratonKeyWest, Manager at The Westin Key West Resort & Marina, responded to this review

Dear Guest: Thank you for taking the time to write this review. While we are an active cruise ship port, cruise ships do not dock here every day. The city of Key West has a website with the cruise ship schedule. Our pier is designated as pier (b). The schedule is subject to change, therefore, it is not possible to... More 

Sydney, Australia
Level Contributor
287 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 147 helpful votes
Reviewed 24 October 2013 via mobile

We booked the Westin at short notice for Fantasy Fest but I'm glad we did. The hotel is located at the marina which is the corner of the tourist district. There are a number of shops and restaurants nearby. The room was reasonably spacious, nice complimentary toiletries, free wifi. My only complaint is I hate feather pillows, but hey you... More 

Helpful?
Thank David B
SheratonKeyWest, Manager at The Westin Key West Resort & Marina, responded to this review

Dear Guest: Thank you for the positive review! We are happy to hear you enjoyed your stay and look forward to welcoming you back in the future. Warm regards, Lourdes Torbisco Marketing Director More 

Wakefield, Massachusetts
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 23 October 2013 via mobile

Room was so small very tight squeeze with no closet space. Don't go to bistro 245, they have no bar and horrible service. We got ignored for at least 30 minutes. In the AM no mimosas or bloody Mary's to be found?? Whhaaattt??? Housekeeping pounded on our door to leave 10 minutes before checkout time very rudely! Very expensive for... More 

Helpful?
1 Thank Lisa B
SheratonKeyWest, Manager at The Westin Key West Resort & Marina, responded to this review

Dear Guest: Thank you for taking the time to write this review. We have two bars near the Bistro. One is outside on the patio area and the other is called Castaways by the pool. All reviews are passed along to staff for training and improvement purposes. Warm regards, Lourdes Torbisco Marketing Director More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
Natural beauty and local charm make the Westin Key West Resort & Marina a remarkable destination. Located on the waterfront in the heart of Old Town, this resort is positioned on the sunset side of the island within walking distance of famous Duval Street. It is also one of the country's largest private ports which welcomes cruise ships from around the world. As the only full-service resort in Key West to hold the AAA Four-Diamond rating since 1999, The Westin Key West Resort and Marina boasts a reputation of unmatched hospitality and offers an ideal setting for any occasion. ... more   less 

Additional Information about The Westin Key West Resort & Marina

Address: 245 Front Street, Key West, FL 33040-8313 (Formerly Hilton Key West)
Region: United States > Florida > Florida Keys > Key West
Price Range: $454 - $1,282 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Key West Resort & Marina 4*
Number of rooms: 178
Reservation Options:
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Also Known As:
The Westin Key West Resort & Marina Hotel Key West
The Westin Key West Resort And Marina
Key West Hilton
Key West Westin
The Westin Key West Resort & Marina Florida
Hotel Style:
#8 Top resorts Hotel in Key West
#8 Spa Hotel in Key West
#11 Luxury Hotel in Key West
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Key West Resort & Marina staff and other travellers.
13 questions
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over a year ago
Bemidji, Minnesota
4 months ago
ft lauderdale
over a year ago
Bradenton, Florida
over a year ago

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Questions? Get answers from The Westin Key West Resort & Marina staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Top floor great views”
 of 5 bubbles Todayistheday63, 27 Nov 2016 | Read review
“Our suite was not in the main building but in the annexe. Marina/ harbour view recommended.”
 of 5 bubbles Coc1948, 24 Nov 2016 | Read review
“We like the rooms buy the pool the best.”
 of 5 bubbles Bob5432, 14 Nov 2016 | Read review
“Garden view over looking the pol is the best value.”
 of 5 bubbles N147NWmikec, 11 Nov 2016 | Read review
“We stayed in #309 which overlooked the general pool area and had a partial view of the water.”
 of 5 bubbles jerrilucky13, 8 Nov 2016 | Read review
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