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Margaritaville Key West Resort & Marina

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2,214 Reviews from our TripAdvisor Community

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Showing 2,037: English reviews
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Gulfport, Mississippi
Reviewed yesterday NEWvia mobile

Great night of live music, good drinks and yummy food. Nothing out of the ordinary from a culinary perspective but the drink menu was super fun and the atmosphere is lively in a laid back island kind of way. It's a great place to stop off when Duvall Street begins to lose its PG rating later in the evening.

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Helpful?
Thank lbpalermo
North Carolina
Reviewed 2 days ago NEWvia mobile

Pros: We paid a high price to be in a waterfront room with a corner balcony and were pleased with it (room 293). We were already aware the cruise ships would be parked in front of us daily until 5pm-6pm so we sat in our rocking chairs on the balcony and people-watched. After the ship leaves, it is an ideal...

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Helpful?
Thank jojenc
Philadelphia, Pennsylvania
Reviewed 3 days ago NEW

My Wife and I stayed at the Margarittaville Resort Key West and had an experience second to none. The staff is much the same as when the resort was a Westin. That is great news. The Front desk Manager is among the most professional and friendly managers anywhere. I was recognized as a returning guest by the check in associate...

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Helpful?
Thank V2524JZjohno
Management response:

Dear Guest, Thank you for your 5 Star review and continued loyalty. We truly appreciate recognizing the staff for a job well done. Please visit again and reach out if there is anything I can personally do to assist with your travel plans. Sincerely, Diane Schmidt General Manager

Reviewed 4 days ago NEWvia mobile

We visited this perfectly located resort with another couple and we brought our two dogs. Key West and the resort are so dog friendly. We hung out at the pool, shopped,and had meals as we watched the sunset, all with our pups. Hope to return soon!🐾

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Helpful?
Thank Nancy D
Management response:

Dear Guest, Thank you for your 5 Star review! We love dogs! Please visit again. Sincerely, Diane Schmidt

Dallas, Texas
Reviewed 4 days ago NEWvia mobile

The sunset is what they are banking on, service was not good to nonexistent. If the staff made eye contact or interacted it was snotty and rude. They seem tired, not appreciated by management and low morale, it shows poorly on the brand! The sidewalk waiter, greeter was not looking to stay busy, we went up to the bar for...

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Helpful?
Thank TxAriel
Management response:

Dear Guest, Thank you for your comments on the difference of experience at our two outlets. we will most definitely use this as a training tool to impact improvement. Sincerely, Diane Schmidt General Manager

Wilmington, Delaware
Reviewed 5 days ago NEWvia mobile

We had stayed here when it was tge Westin and loved it. I was a bit worried with the change in ownership but can honestly say it was perfect! We requested a pool viewroom and got one on the 3rd floor. We could watch a perfect romantic sunset right from our balcony. The food by the pool and pool service...

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Helpful?
Thank Alissa S
Management response:

Dear Guest, Thank you for your 5 Star review and kind comments. I just wanted to let you know that we did not change ownership or management only the brand. I am glad you enjoyed. Please let us know if we can assist with those wedding plans! In addition, it would be helpful to know the name or get and...

Wantagh, New York
Reviewed 5 days ago NEW

We have stayed at this hotel a few times when it was a Westin. The location is great and the rooms are really nice. We always get pool view room which to me is the best. However their housekeeping needs an overhaul (or it may have just been the housekeeper that we had on our floor because we have never...

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Helpful?
Thank leilapangretic
Management response:

Dear Guest, Please accept my apologies for a less than perfect stay for both you and your cousin. I will share your feedback with the staff . Do reach out to me directly if your travel plans include Key West so I can make it right for you. This is not a typical experience and I want to you be...

Miami Beach, Florida
Reviewed 6 days ago NEWvia mobile

At $450 a night i thought and would get at least good customer services. Instead , room service has some intense lady that gives terrible CustomerService with a heavy dosage of negative support for a simple task of ordering some food for our 2 year old daughter.... then on check out u ask for 15 minutes more to check out...

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Helpful?
Thank nelson b
Diane S, General Manager at Margaritaville Key West Resort & Marina, responded to this review

Dear Guest, I am sorry for your poor experience. We have coached and counseled the associate for not providing proper customer service. Thank you for bringing it to our attention. Sincerely, Diane Schmidt

Reviewed 6 days ago NEWvia mobile

During a rain shower, we stumbled in. The Naco starter was appreciated by the whole family. Ribs got top score however the crabcake and club sandwish passed as ok. The service was outstanding, as the waiter picked up all our needs smoothly. She even dared to ask about feedback as she noticed we left a large part of the crabcake....

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Helpful?
Thank Mikael B
Diane S, General Manager at Margaritaville Key West Resort & Marina, responded to this review

Dear Guest, Thank you for your comments on your dining experience. I hope you will visit again. Sincerely, Diane Schmidt General Manager

Reviewed 6 days ago NEWvia mobile

Awesome location, good service, great sunset view, live music, and great restaurants all with delicious food. Overall great experiance, thank you and we will definitely return soon this around with our kids lol.

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Helpful?
Thank Lenay S
Diane S, General Manager at Margaritaville Key West Resort & Marina, responded to this review

Dear Guest, Thank you for your 5 Star review. We hope you will visit again soon. Sincerely, Diane Schmidt General Manager

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
Ideally located right on the waterfront of Old Town Key West, just steps from the famous Mallory Square, and one block from Duval Street is the Margaritaville Key West Resort & Marina - a hub of relaxation and luxury in the middle of all of the excitement that Key West is famous for. Experience the beauty of the sparkling sea, access to water sports, and endless dining, shopping, and entertainment options all just steps away. Our marina is one of the three cruise ports in Key West welcoming cruise ships from around the world. Dine on fresh island cuisine, indoors, on a deck, or oceanside. Sip a cocktail and lounge by our outdoor pool surrounded by lush native plants, or take a launch to the nearby private beach on Sunset Key. Rejuvenation awaits in the serenity of our massage studio. ... more   less 

Additional Information about Margaritaville Key West Resort & Marina

Address: 245 Front Street, Key West, FL 33040-8313 (Formerly The Westin Key West Resort & Marina)
Region: United States > Florida > Florida Keys > Key West
Price Range: $456 - $820 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Margaritaville Key West Resort & Marina 4*
Number of rooms: 178
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Also Known As:
The Westin Key West Resort & Marina Hotel Key West
The Westin Key West Resort And Marina
Key West Hilton
Key West Westin
Margaritaville Key West Resort & Marina Florida
Hotel Style:
#8 Spa Hotel in Key West
#11 Top resorts Hotel in Key West
#13 Luxury Hotel in Key West
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Questions & Answers

Here's what travellers have asked, with answers from Margaritaville Key West Resort & Marina staff and other travellers.
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Questions? Get answers from Margaritaville Key West Resort & Marina staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The pool view is great but water front views are unforgettable”
V2524JZjohno, 20 Apr 2017 | Read review
“Pool view rooms are the best. Ocean view rooms will get blocked by the cruise ships that come in pretty much everyday.”
leilapangretic, 18 Apr 2017 | Read review
“Rooms with Pool view or view of the Marina View are nice.”
Astrology, 4 Apr 2017 | Read review
“High floors better views, city location.”
552roadwarrior0007, 3 Apr 2017 | Read review
“I believe we were in the bridal suite and actually were separate from the main hotel where the pool and check in was.”
846bethanyb, 27 Mar 2017 | Read review
5 of 5