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The Reach, A Waldorf Astoria Resort

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The Reach, A Waldorf Astoria Resort
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3,204 Reviews from our TripAdvisor Community

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There are newer reviews for The Reach, A Waldorf Astoria Resort
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Showing 2,869: English reviews
Muskogee, Oklahoma
Reviewed 2 weeks ago

Stayed at the Reach 11/08-11/15. This makes my seventh stay at the Reach. You just can't go wrong. The Reach is not perfect and does need some cosmetic work. It did appear that the hotel is currently having construction and restoration. Hope it is completed but next November. The staff from the beach to the front desk were friendly and...

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Helpful?
Thank Flashrabbit
Luke B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Dear Flashrabbit, I'm so glad you enjoyed your stay with us here at The Reach Resort. We are very committed to providing an outstanding experience to all of our guests, and we certainly try to make every occasion a memorable one. We hope to welcome you back again soon! Kind regards, -Luke

Reviewed 2 weeks ago via mobile

We loved the reach hotels beach area and kip was awesome.. the casa marina is the sister hotel which is larger has two pools and more beach space however the beach at casa is rocky. You are able to visit the other hotel also which is nice.. we had breakfast at casa and it was delicious.. The hotel is located...

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2Thank Amanda C
Atlanta, Georgia
Reviewed 2 weeks ago

Spent one night here and one at Case Marina the sister property. This property was very clean and staff were super friendly. The private beach offers privacy and the attendant at on the beach were great. They set up chairs, set up boat trips and more. The views from the private pier are what postcards are made of. The gift...

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Helpful?
Thank biggtman
Luke B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Dear biggtman, Thank you for your great review. I'm so glad you were able to experience the historic Casa Marina, and also enjoy the natural sand beach and modern amenities at The Reach Resort. It sounds like you had the best of both worlds during your Key West getaway! We certainly appreciate your kind comments, and look forward to seeing...

los angeles, ca
Reviewed 3 weeks ago

Unbelievable bad experience. I made reservations 8 months in advance for ocean view room. Upon check in, they gave me a room with a view of the parking lot and the side of a building. Then, without notice, on Monday morning heavy construction commenced literally shaking the room all day long until 6:30 at night. The staff was real nice...

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6Thank phall200
Luke B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Dear phall200, Thank you for taking the time to respond regarding your recent stay at The Reach, A Waldorf Astoria Resort. We are always aiming for the highest level of service, and appreciate your feedback. We wholeheartedly apologize for the guestroom falling short of expectations, and we also appreciate your patience while our resort is undergoing improvements. I have forwarded...

Reviewed 3 weeks ago

We stayed here for our anniversary, our first trip to Key West. It was a lovely place, but we paid a lot of money for such an ideal place. We had a rather long wait to get into our room when we arrived. Check in is 4 PM, and our room was not ready until almost 5 PM. We discovered...

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2Thank Margaret G
Luke B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Dear Margaret G, Thank you for leaving such a great review of your recent stay at The Reach Resort. I'm very glad to hear that you had such an enjoyable anniversary while staying at our resort. So many of our departments work extremely hard to make sure our guests have a great vacation, and I'm happy you noticed everything. We...

Hagerstown, Maryland
Reviewed 3 weeks ago via mobile

The construction here is so disturbing that you cannot enjoy the peace and beauty of the beach. It is very noisy plus unsettling as they are having to add support beams to the cracking concrete and rotting columns. Our room was not cleaned until 4 pm and even at that was done very poorly. Hair dryer did not work properly....

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2Thank jilcc
Luke B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Thank you jilcc, for taking the time to review your recent visit to The Reach Resort. It is truly a disappointment to learn the details of your stay. I sincerely apologize for the inconveniences that you faced while we are improving our resort. I will absolutely communicate your concerns with management, and we hope you'll consider our property in the...

Phoenix AZ
Reviewed 3 weeks ago

We stayed at the Reach for 4 nights for my daughter's wedding. The wedding was held on the pier and the reception in a banquet room with nice views of the water. They did a nice job. The hotel has a strange layout and it seems you walk forever with a hundred turns to get from the elevators to your...

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Thank JFredPhoenixAZ
Luke B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Thank you for your recent stay and detailed review of The Reach Resort, Key West. We are pleased to hear you had a pleasurable visit, and enjoyed our location and beach so much. We consider ourselves lucky to literally boast the BEST beach in Key West, and also be within walking distance to all of Key West's major attractions. As...

Ft Lauderdale, United States
Reviewed 3 weeks ago via mobile

The Reach is everything you would expect from a Waldorf Astoria branded hotel. Upon our arrival we were greeted by a friendly front door staff. Since we arrived before check-in time the staff offered to park our car and store our things so we could go kill some time walking the streets of famous downtown Key West. Once we received...

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Thank Jonas S
Luke B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Thank you for leaving such a great review of your recent stay at The Reach Resort. I'm very glad that you such a fantastic experience staying at our resort. We definitely take pride in our product, and I'm glad you enjoyed everything. I hope we'll see you back for another visit to Key West! Regards, -Luke

San Diego, California
Reviewed 3 weeks ago

The Trip to the Keys is always great. The Reach is with its private beach a nice place to relax and get tanned. This visit I experienced that the service has decreased. It was not as clean as I expect a waldorf astoria should be. Also the waiting time for getting served was astonishing. But all over I still enjoyed...

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Helpful?
Thank David M
Luke B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Thank you David M for taking the time to write a review of your recent stay at The Reach Resort. We are pleased you had a pleasant stay overall, but regret that other aspects of your stay fell short of expectations. We focus on service above all else, and the inconsistencies mentioned are definitely out of the ordinary. We do...

Hillsborough, United States
Reviewed 3 weeks ago

Not worth the money. Facilities were just not up to the name (room, exterior and grounds). Service was decent but the resort was terrible. I feel bad for the money we spent. I was fooled by the name. My fault for doing that. Should have taken the feedback on trip advisor but I ignored the same sentiment as others.

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2Thank Kuljit C
Luke B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Thank you Kuljit C for taking the time to write a review of The Reach Resort. We appreciate your warm comments in regards to service, however I'm ultimately disheartened that your stay fell short of the high expectations we set for ourselves. The Reach is a boutique Waldorf Astoria, boasting a location within walking distance to all of Key West's...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Located on Key West's only private natural-sand beach, The Reach, A Waldorf Astoria Resort, is an intimate, elegant destination for those seeking a casual retreat with the highest level of service. A warm sense of hospitality, gracious staff members, a beautiful shoreline and breathtaking sunshine all provide the backdrop for a memorable and romantic travel experience at our Key West hotel, just steps from Duval Street. ... more   less 

Additional Information about The Reach, A Waldorf Astoria Resort

Address: 1435 Simonton Street, Key West, FL 33040-3116
Region: United States > Florida > Florida Keys > Key West
Price Range: $487 - $930 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Reach, A Waldorf Astoria Resort 4*
Number of rooms: 150
Reservation Options:
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Also Known As:
The Reach, a Waldorf Astoria Hotel Key West
Waldorf Astoria Key West
The Waldorf Astoria Collection
Reach Resort Key West
The Reach, A Waldorf Astoria Resort Key West, Florida
Hotel Style:
#8 On the Beach Hotel in Key West
#10 Spa Hotel in Key West
#12 Top resorts Hotel in Key West
#13 Luxury Hotel in Key West
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Questions & Answers

Here's what travellers have asked, with answers from The Reach, A Waldorf Astoria Resort staff and other travellers.
21 questions
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Questions? Get answers from The Reach, A Waldorf Astoria Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Water view rooms instead of courtyard”
 of 5 bubbles 9kerrys, 1 Dec 2016 | Read review
“The courtyard view was the best bet, as you also get a partial ocean view looking out onto the courtyard.”
 of 5 bubbles karenauclair, 27 Nov 2016 | Read review
“Get the court yard view most have a slight ocean view.....”
 of 5 bubbles Flashrabbit, 18 Nov 2016 | Read review
“Some are better than others, we were on the street view. Not great”
 of 5 bubbles biggtman, 16 Nov 2016 | Read review
“Beach view!”
 of 5 bubbles margaretg885, 15 Nov 2016 | Read review
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