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The Reach, A Waldorf Astoria Resort

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The Reach, A Waldorf Astoria Resort
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3,256 Reviews from our TripAdvisor Community

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Showing 2,914: English reviews
Reviewed 2 weeks ago

This place gets mixed reviews from other reviewers but it was awesome for us. We were there for 5-days over Christmas and upgraded ourselves to a king studio with an ocean view. The room was spacious and clean. The view was incredible and I actually enjoying falling asleep/waking to the sound of the surf. We could have used another chair...

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2Thank ChristinaFromChicago
Luke B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Dear Christina, Thank you for your recent stay and detailed review of The Reach Resort. We appreciate you kind comments in regards to our staff, location, and resort grounds, and are glad you enjoyed your time with us. I will certainly share your wonderful feedback with our Team, and credit them for having a positive impact on your stay. We...

Reviewed 2 weeks ago

My husband and I stayed for 3 days over the holiday. The location was great - close enough to walk to everything but also a little out of the way so it was quiet at night. Construction was happening between 10am-6pm, so it wasn't exactly peaceful relaxing by the pool, but it wasn't enough to make us leave.

Review collected in partnership with Waldorf Astoria
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1Thank L8813XJdianah
Luke B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Dear L8813XJdianah, Thank you for your recent stay and review of The Reach Resort, Key West. I'm happy that you and your husband had a pleasurable stay, and that you enjoyed our great location. We do appreciate your patience with the improvements being made to our resort, and we hope you'll return soon for another Key West getaway. Warm regards,...

Vandalia
Reviewed 2 weeks ago

felt right at home. there was some construction going on the resort. but it didn't brother us most of it was during the day and we where busy in town and doing stuff. the room was clean and stocked with what we needed. (Coffee, towels, soap) staff was good to us. felt really welcome.

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1Thank Georgia T
Luke B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Dear Georgia, Thank you for your great review of The Reach Resort, Key West. We are glad that you had a pleasurable stay, and appreciate your comments in regards to our staff. We look forward to having you back for a return visit soon! Kind regards, -Luke

dallas
Reviewed 3 weeks ago via mobile

I always try to prepare myself so I read reviews before hand to know what to expect. The low reviews on this place need to realize no where in KW is plush/fancy. It's a laid back, casual place. I've stayed at one of the other "high end" KW hotels and it was similar to this place. We had a decent...

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2Thank dallasgirl29
Luke B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Dear dallasgirl29, Thank you for your great review of The Reach Resort. We are pleased you had an enjoyable vacation while staying with us, and appreciate you sharing your insight on accommodations in Key West. We consider ourselves fortunate to have the best beach on the island, and are glad you enjoyed it as well. We do apologize for the...

Cleveland, Ohio
Reviewed 3 weeks ago

Construction was loud during the day and other guests returning to the resort at night were loud. Not a good night of sleep during our stay, leaving us exhausted and ready to return home. Nice group of people working at the resort, great pool, and beautiful beach.

Review collected in partnership with Waldorf Astoria
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3Thank Trandd
Luke B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Dear Trandd, Thank you for taking the time to share your review of The Reach Resort, with the TripAdvisor community. We appreciate your kind comments in regards to our staff, and resort grounds, but wholeheartedly apologize your stay was affected by the improvements taking place at our resort. We have a scheduled completion date of mid January 2017, and hope...

Reviewed 3 weeks ago

For a Waldorf-Astoria, where one expects luxury, this hotel was on the level of an Eco-Lodge. Our balcony did have a partial o/v but was located above the parking lot where noisy construction was going on all day. While the bathroom was nice, the shower had a lot of mold. The room size was small and comparable to a standard...

Review collected in partnership with Waldorf Astoria
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2Thank Q3050KTjuliah
Luke B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Dear Q3050KTjuliah, Thank you for taking the time to share you thoughts of The Reach Resort. We appreciate your feedback, but I regret that your accommodations were so far below the expectations we set for ourselves. We do have the only private natural sand beach on the island, and as you noticed, we are currently making multiple improvements to our...

Round Hill, Virginia
Reviewed 3 weeks ago

The staff is excellent, the facility is in a great location, the grounds are nice and well maintained and our first impression was very good. We were in room 313 which has a king bed, a bit of a view of the ocean and while on the street side that is not an issue as it is a dead end....

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1Thank KinRoundHill
Luke B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Dear KinRoundHill, Thank you for your recent stay and review of The Reach Resort, Key West. We are pleased that you enjoyed your visit overall, and appreciate your comments in regards to our resort grounds and beach. We do apologize that the size of the bathroom fell short of expectations. We offer multiple room types and floor plans here at...

Kissimmee, United States
Reviewed 3 weeks ago

The staff was great, very helpful. Housekeeping would come in the evenings to check on the room(leave free chocolates) which was a nice touch. We had red ants in one of our rooms, which wasn't pleasant at all. Overall the experience for the stay was ok. Certainly not worth the money.

Review collected in partnership with Waldorf Astoria
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1Thank 169saumyaj
Luke B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Dear 169saumyaj, Thank you for your recent visit and review of The Reach Resort, Key West. We are pleased that you had an enjoyable vacation overall, but regret to learn of your concerns. In regards to value, we often run promotions on our website; many that include breakfast, resort credits, or reduced rate. Winter is peak season in Key West,...

Worcester, United States
Reviewed 3 weeks ago

Excellent staff, they all went out of their way to assure a most pleasurable experience. Grounds are impeccable and the location is perfect, a short walk from the action on Duval Street but far enough for some tranquility. This is our second time staying here and will definitely come back.

Review collected in partnership with Waldorf Astoria
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2Thank leonardc283
Luke B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Dear leonardc283, Thank you for taking the time to share your comments of your recent experience at The Reach Resort. Providing excellent service in a luxurious setting is our priority, and we really appreciate your kind comments in regards to our staff, and resort grounds. We look forward to welcoming you back sometime soon! Warm regards, -Luke

Atlanta, United States
Reviewed 4 weeks ago

Overall, the hotel was okay. The condition is that of a dated Hilton hotel and definitely not worthy of the Waldorf Astoria branding. It's 3 1/2 stars at best. The hotel is dated. There is a lot of construction going on, and I wished I had been alerted to this UPON booking online at the hilton.com website. I only booked...

Review collected in partnership with Waldorf Astoria
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1Thank 84megand
Luke B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Dear 84megand, Thank you for taking the time to share your recent experience at The Reach, Key West. We appreciate your kind comments in regards Cris, and KJ, as well as your patience while our resort is undergoing improvements. We understand there is never an ideal time for this to take place, and hope that you'll return sometime to witness...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Located on Key West's only private natural-sand beach, The Reach, A Waldorf Astoria Resort, is an intimate, elegant destination for those seeking a casual retreat with the highest level of service. A warm sense of hospitality, gracious staff members, a beautiful shoreline and breathtaking sunshine all provide the backdrop for a memorable and romantic travel experience at our Key West hotel, just steps from Duval Street. ... more   less 

Additional Information about The Reach, A Waldorf Astoria Resort

Address: 1435 Simonton Street, Key West, FL 33040-3116
Region: United States > Florida > Florida Keys > Key West
Price Range: $540 - $932 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Reach, A Waldorf Astoria Resort 4*
Number of rooms: 150
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Priceline and Jetsetter so you can book your The Reach, A Waldorf Astoria Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Reach, a Waldorf Astoria Hotel Key West
Waldorf Astoria Key West
The Waldorf Astoria Collection
Reach Resort Key West
The Reach, A Waldorf Astoria Resort Key West, Florida
Hotel Style:
#8 On the Beach Hotel in Key West
#10 Spa Hotel in Key West
#12 Top resorts Hotel in Key West
#13 Luxury Hotel in Key West
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Questions & Answers

Here's what travellers have asked, with answers from The Reach, A Waldorf Astoria Resort staff and other travellers.
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Questions? Get answers from The Reach, A Waldorf Astoria Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for Ocean View and room away from construction”
 of 5 bubbles ChicagotoArizona, 7 Jan 2017 | Read review
“Go to happy hour by the pool. Drinks and food are half off.”
  • Room 355
 of 5 bubbles rotyluvr, 1 Jan 2017 | Read review
“541 has an incredible ocean view”
 of 5 bubbles ChristinaFromChicago, 28 Dec 2016 | Read review
“we where on the 4th floor the trees blocked our view. but the 5th floor had a better view. the room was quiet.”
 of 5 bubbles georgiat925, 27 Dec 2016 | Read review
“South side of the building unless the north has already collapsed. Then you have no choice.”
 of 5 bubbles jmflaw, 9 Dec 2016 | Read review
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