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The Reach Key West, A Waldorf Astoria Resort

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Traveller (1453)
Room & Suite (523)
Pool & Beach (305)
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Overview
  • Excellent40%
  • Very good27%
  • Average16%
  • Poor10%
  • Terrible7%
Travellers talk about
“casa marina”(421 reviews)
“natural beach”(42 reviews)
“private beach”(219 reviews)
Free Wifi
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
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Offers from The Reach Key West, A Waldorf Astoria Resort
Special Offer: Double Points, Every Stay
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Offers from The Reach Key West, A Waldorf Astoria Resort
Special Offer: Double Points, Every Stay
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (3,938)
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1,281 - 1,285 of 3,527 reviews
Reviewed 20 September 2015 via mobile

This place is amazing. The staff is very attentive. The location is perfect. We have stayed in some very high end places. This place ranks right up there with the best. Upscale but casual. We loved it. The concierge made great recommendations. They made everything...More

Thank ridin_while_blind
Response from BowenButler, Manager at The Reach Key West, A Waldorf Astoria ResortResponded 23 September 2015

Thank you, ridin_while_blind, for your recent review of The Reach, A Waldorf Astoria Resort. I am pleased to hear that you enjoyed your stay with us. Thank you for your kind mentions of our staff and hotel. We hope to see you again in the...More

Reviewed 19 September 2015

This was my first trip since my divorce and I also have had some health issues so I was looking for some peace, rest and a lot of time in the water. I got all of the above and more thanks to Jay Behrle and...More

2  Thank dawnteam
Response from BowenButler, Manager at The Reach Key West, A Waldorf Astoria ResortResponded 23 September 2015

Thank you, dawnteam, for your recent review of The Reach, A Waldorf Astoria Resort. I appreciate all of your kind and generous comments about our staff here and am thrilled to hear that you enjoyed your stay. I am sorry to hear that not all...More

Reviewed 18 September 2015 via mobile

Hotel staff was friendly, however had to go down every night to get room key activated again. Key was not by a cell phone as they kept claiming. Air condition did not get lower than 75. Room could have been cleaner. Sister hotel, Casa Marina...More

2  Thank Diane S
Response from BowenButler, Manager at The Reach Key West, A Waldorf Astoria ResortResponded 19 September 2015

Thank you, Diane S, for your recent review of The Reach, A Waldorf Astoria Resort. I am sorry to hear that we were not able to meet all of your expectations. We continually strive for excellence and to make each of our guest's time here...More

Reviewed 18 September 2015 via mobile

Very expensive. Not worth it!!! A two stars hotel pretending to be a four starts. Old and shabby: the lobby, the corridors, the showers.The beds uncomfortable. The only nice thing were the staff. They were nice and helpful. We certainly won't come back .More

1  Thank Sigal225
Response from BowenButler, Manager at The Reach Key West, A Waldorf Astoria ResortResponded 19 September 2015

I would like to take this opportunity to thank you for your feedback regarding your recent visit to The Reach, A Waldorf Astoria Resort. Our goal is to provide our guests with great service along with a relaxing and beautiful atmosphere. Please accept my sincerest...More

Reviewed 16 September 2015

Due to the higher room rates, we opted to only stay here for one night. We left our other Key West hotel at noon and were pleasantly surprised that when we arrived at The Reach with no expectation to check-in that early (we thought we'd...More

Thank Lawbella
Response from BowenButler, Manager at The Reach Key West, A Waldorf Astoria ResortResponded 19 September 2015

Thank you for your recent review of The Reach, A Waldorf Astoria Resort. I am glad to hear that you enjoyed your stay with us and appreciate you taking the time to share your experience with us. I am sorry to hear that all of...More

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About
Amenities
Top amenities
Pool
Restaurant
Beachfront
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Outdoor pool
Details
Price range
USD 312 - USD 588 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Spa Hotel in Key West
#12 On the Beach Hotel in Key West
#15 Top resorts Hotel in Key West
#18 Luxury Hotel in Key West
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
USD 312 - USD 588 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Spa Hotel in Key West
#12 On the Beach Hotel in Key West
#15 Top resorts Hotel in Key West
#18 Luxury Hotel in Key West
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (1453)
Room & Suite (523)
Pool & Beach (305)
Dining (32)
Amenities (15)
Family and Play Areas (3)
Business Centre & Event Rooms (2)
Questions & Answers
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MarchVacation2011
14 April 2018|
Answer
Response from midwestnewy0rker | Reviewed this property |
No. It does not. We used Uber
1
Vote
Davidtw41
29 March 2018|
AnswerShow all 3 answers
Response from micahr2001 | Reviewed this property |
If I were you, I’d change to another hotel. While I know hotels & resorts usually don’t offer beach access in Key West, it’s not worth the stay here. The resort set up is such that none of the views are great (even the... More
1
Vote
iheartdm
26 February 2018|
AnswerShow all 3 answers
Response from Courtney K | Reviewed this property |
Not that I was aware of. All the cars I saw in and out were rentals or cabs drivers. The island is tiny, I suggest hailing a cab at the airport. (Note: Uber will be much more expensive)
0
Votes
Room Tips
"doesn't worth it's money anyway"
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"Request a room away from large balconies. These are areas that outdoor events are held and can be noisy."
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"room 303 is over the loading dock"
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"Ask for a room neat the lobby of the pool"
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