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The Reach, A Waldorf Astoria Resort

Waldorf.comUSD 291*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
USD 334*
USD 291*
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The Reach, A Waldorf Astoria Resort
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3,501 Reviews from our TripAdvisor Community

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There are newer reviews for The Reach, A Waldorf Astoria Resort
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Showing 3,131: English reviews
Manchester, United States
Reviewed 29 October 2014

The private beach is kept clean and is quiet and peaceful with full service. The overlooking pier has a great view of sunsise. Jet skis and snorkeling available on site. Short walk to most resturants, sightseeing and shopping

Review collected in partnership with Waldorf Astoria
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Helpful?
Thank Mark M
Santa Monica, California
Reviewed 29 October 2014

I have stayed here 3 times now, and it even was my wedding venue! The service is amazing, the rooms I have stayed at have the most beautiful view, and the beach is just unique in Key West (best sand ever). Location is great, as it is close to everything but still separated from all the Key West action. Highly...

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Thank DianaBailey2014
NJ
Reviewed 28 October 2014 via mobile

Amazing hotel, location is great close to everything but far enough away where your not dealing with all the drunks! Great food and staff Amazing hotel, location is great close to everything but far enough away where your not dealing with all the drunks! Great food and staff

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Thank 1994nyrangersfan
santiago, Chile
Reviewed 28 October 2014

the hotel is not up for the name and the service they provide. we had to complain about the cleanliness of the bathroom and then the service people got mad at us. I think if you plan to be here for fantasy fest, go somewhere else, it is not worth it

Review collected in partnership with Waldorf Astoria
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5Thank RodolfoSepu
Cindy A, Front Office Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Marcela, Thank you for taking the time to review your experience at our hotel. One of the cornerstones of the Waldorf Astoria experience brand-wide is unparalleled service and I assure you that the problems you mentioned with our service staff have been addressed accordingly. We appreciate you alerting us to this issue, and we hope you will give our hotel...

Santiago, Chile
Reviewed 28 October 2014

We went to Key West for my good friend's bday celebration from college. We got to KW on Wednesday and left sunday morning. This was the Fantasy Fest week thus all hotels were packed and very pricey. I requested flowers and a bottle of champagne for my wife and when we checked in these were not in the room and...

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1Thank Papeluch
Cindy A, Front Office Manager at The Reach, A Waldorf Astoria Resort, responded to this review

We are extremely sorry the resort did not meet your expectations. It is the feedback of guests such as yourself that assists us in the training of associates as well as continued maintenance of our facilities. If you would like to discuss your stay or if you should be in Key West again please contact me at cindy.acevedo@waldorfastoria.com for personalized...

Jupiter, Florida
Reviewed 27 October 2014

We stayed here one night on Saturday of Fantasy Fest. We used 70,000 Hilton Honors points and were happy to get a room for one night for this popular event. The room was nice but a bit on the small side. The shower is about the size of a shower in a cruise ship room. It was very narrow and...

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1Thank DiverM
Fort Myers Beach, Florida
Reviewed 27 October 2014

My wife and I recently booked an anniversary weekend stay at The Reach Resort in Key West Fl. We booked a room for 2 nights, told them it was for our anniversary and they gave us a top floor room with “a beautiful view of the city”. We were excited about our trip. The problems started when we had the...

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4Thank Charles C
Cindy A, Front Office Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Charles, I appreciate your review of your recent experience at our hotel. We know that your interactions with our staff members can define your hotel stay, and we strive to provide a unique service experience that is anticipatory to the highest deree and personalized to the occasion. To ensure that our guest experience remains at the level we expect, we...

Reviewed 27 October 2014

I called the hotel directly to ask if our room was ocean view before booking. They assured me it was. When I got there I was disappointed and asked if all the rooms had the same view. I did not receive a direct answer, very vague and indirect. I told them I felt the website and pictures were misleading. They...

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3Thank Paul R
Jennifer T, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

I am so sorry to hear that your experience with our staff members did not meet your expectations. We take your comments very seriously as we pride ourselves in offering the very best in guest service, and this will be addressed throughout the property. Please accept my sincerest apologies and should there be further details that you wish to share...

East Peoria, Illinois, United States
Reviewed 24 October 2014

My wife and I stayed here Friday and Saturday night, October 17 and 18, 2014. From the second we arrived everyone was very helpful and friendly. We wanted to do some snorkeling the next day and the first thing we did was check with the concierge for recommendations - and we were not disappointed. Ashlee suggested Dolphin Safari and she...

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Helpful?
2Thank Jim Z
Cindy A, Front Office Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Thank you for taking the time to respond regarding your recent stay at the Reach Resort. We are pleased to know that you had such an enjoyable visit. We look forward to welcoming you back to the Reach Resort sometime in the very near future. Cindy.acevedo@waldorfastoria.com

Reviewed 22 October 2014

I went to The Reach for a wedding a few weeks ago. The wedding part was nice, but the rest of the stay, and the aftermath was far from it. To start, the first night, the fire alarm went of at 6:30AM, no apologies, no explanation was given. I get it, things happen. I figured I would I would let...

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11Thank Andrew P

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located on Key West's only private natural-sand beach, The Reach, A Waldorf Astoria Resort, is an intimate, elegant destination for those seeking a casual retreat with the highest level of service. A warm sense of hospitality, gracious staff members, a beautiful shoreline and breathtaking sunshine all provide the backdrop for a memorable and romantic travel experience at our Key West hotel, just steps from Duval Street. ... more   less 

Additional Information about The Reach, A Waldorf Astoria Resort

Address: 1435 Simonton Street, Key West, FL 33040-3116
Region: United States > Florida > Florida Keys > Key West
Price Range: $416 - $763 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Reach, A Waldorf Astoria Resort 4*
Number of rooms: 150
Reservation Options:
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Also Known As:
The Reach, a Waldorf Astoria Hotel Key West
Waldorf Astoria Key West
The Waldorf Astoria Collection
Reach Resort Key West
The Reach, A Waldorf Astoria Resort Key West, Florida
Hotel Style:
#10 On the Beach Hotel in Key West
#11 Spa Hotel in Key West
#14 Top resorts Hotel in Key West
#17 Luxury Hotel in Key West
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Questions & Answers

Here's what travellers have asked, with answers from The Reach, A Waldorf Astoria Resort staff and other travellers.
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Questions? Get answers from The Reach, A Waldorf Astoria Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask to be close to pool "city" view rooms are sometimes not looking onto a pretty view”
Writerwife, 17 May 2017 | Read review
“get a room looking over the courtyard and pool and beach”
E4466JKmichellel, 17 May 2017 | Read review
“If room size matters be sure to ask for a large room.”
hh5pammy, 17 May 2017 | Read review
“You should ask for a beach or pool view. We had a view of the loading area, and it was noisy at times.”
SaraD779, 15 May 2017 | Read review
“Stay In higher floors.”
guillermog754, 11 May 2017 | Read review
5 of 5
Waldorf.com
USD 291* /night
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Expedia.comUSD 326
PricelineUSD 325
HotelQuicklyUSD 334
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Prices are for 1 room, 2 adults
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