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The Reach, A Waldorf Astoria Resort

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The Reach, A Waldorf Astoria Resort
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3,392 Reviews from our TripAdvisor Community

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Showing 3,031: English reviews
Webster, New York
Reviewed 24 September 2014

Stayed at The Reach for 3 days recently. This is advertised as a Waldorf Astoria but as explained to me by one of the staff, Waldorf Astoria falls under the Hilton umbrella. Overall, my husband and I enjoyed our stay. The room was very clean. Can't say much for the view from our room, but we weren't there to spend...

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Helpful?
3Thank Barbara E
Cindy A, Front Office Manager at The Reach, A Waldorf Astoria Resort, responded to this review

I would like to take this opportunity to thank you for your feedback regarding your recent visit to The Reach, A Waldorf Astoria Resort. Our goal is to provide our guests with great service along with a relaxing and beautiful atmosphere. Please accept my sincerest apologies for the problems you encountered while staying with us. We do work hard to...

Reviewed 23 September 2014

We stayed at the Reach Resort in Key West for our honeymoon in August 2014 and please dont believe any negative reviews about this idylic hotel, or its lovely friendly staff. We travelled from Dublin, Ireland via 5 days in Las Vegas so we were tired and a little travel weary when we reached Key West late at night but...

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3Thank dublincitygirl2014
Reviewed 22 September 2014

Hotel staff is great especially Ricardo and his helper on the beach great guys and the manager Josh they made it worth it now that so called strip house I wouldn't make my dog eat their dirty and terrible service when you can eat down the road for half the price try el seybone on cathrine great food better then...

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3Thank aryelleandjoe
Cindy A, Front Office Manager at The Reach, A Waldorf Astoria Resort, responded to this review

We appreciate your feedback in regards to your recent stay at The Reach Resort. If you would like to discuss your stay please contact me at cindy.acevedo@waldorfastoria.com for personalized service. We have shared your feedback in regards to your expectations of Waldorf Astoria Resorts with our management team. It is the feedback of guests such as you that assist us...

Reviewed 22 September 2014 via mobile

Looking forward to a long weekend in Key West for the poker run, we arrive to a hot room.... We give it some time, to see if the room's thermostat is motion sensored. After a few hours the room is still hot. We called downstairs and they sent someone up to check it, they assure us they would take care...

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2Thank Suave66
Cindy A, Front Office Manager at The Reach, A Waldorf Astoria Resort, responded to this review

I would like to take this opportunity to thank you for your feedback regarding your recent visit to The Reach, A Waldorf Astoria Resort. Our goal is to provide our guests with great service along with a relaxing and beautiful atmosphere. Please accept my sincerest apologies for the problems you encountered while staying with us. We do work hard to...

Akron, Ohio, United States
Reviewed 22 September 2014

My group of 6 couples and 2 singles used 8 rooms with an ocean front view. The rooms were great and the view even better. The amenities of the resort were amazing. And the personal care towards me was above and beyond. The actual type of trip was family and friends spreading the ashes of my late wife. And while...

Review collected in partnership with Waldorf Astoria
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Thank Arnold C
Cindy A, Front Office Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Thank you for taking the time to respond regarding your recent stay at The Reach Resort Resort. We are pleased to know that you had such an enjoyable visit. We look forward to welcoming you back to The Reach Resort sometime in the very near future. Cindy.Acevedo@Waldorfastoria.com

Houston, United States
Reviewed 21 September 2014

We will not be staying at this hotel again giving the description we viewed on the hotel website versus what was delivered. The maids did not clean the shower, the room location looked out over a parking area, but was described as a courtyard view. The alternative to this was a third floor room with views blocked by palm trees....

Review collected in partnership with Waldorf Astoria
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2Thank David S
Cindy A, Front Office Manager at The Reach, A Waldorf Astoria Resort, responded to this review

We are extremely sorry the resort did not meet your expectations. It is the feedback of guests such as yourself that assists us in the training of associates as well as continued maintenance of our facilities. If you would like to discuss your stay or if you should be in Key West again please contact me at cindy.acevedo@waldorfastoria.com for personalized...

Wigan, United Kingdom
Reviewed 20 September 2014

We stayed at the Reach for one night after driving to Key West from the mainland and I wish I had stayed for longer! The hotel is located a short walk away from Southernmost Point and Duval Street (the heart of Key West) yet is in a nice quiet location. The hotel has its own private beach and pool and...

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Thank APRoberts
Cindy A, Front Office Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Thank you for taking the time to respond regarding your recent stay at The Reach Resort. We are pleased to know that you had such an enjoyable visit. We look forward to welcoming you back to the The Reach Resort sometime in the very near future. Cindy Acevedo cindy.acevedo@waldorfastoria.com

Maybe in your city
Reviewed 17 September 2014

My boyfriend and I planned a last minute trip to Key West and drove down from Miami. We booked last minute online using points and had a great experience. All day private beach access and water sport facility use even after check-out was great!

Review collected in partnership with Waldorf Astoria
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Thank jenn_amstutz
Dallas, Texas
Reviewed 16 September 2014

Great place to stay. Has it's own private beach. The room was a beautiful suite. The décor is amazing. Bed was comfortable. Bathroom was huge. The tv was amazing. Loved having a refrigerator in the room. The resort is big. There are two pools. I enjoyed the pool. The resort has it's own private beach. I loved the pier. Great...

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Thank Ty_Lattimore
Jennifer T, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Thank you so much for your review of The Reach Resort. We are thrilled to learn that you enjoyed your stay with us and hope to see you again soon! Please do not hesitate to contact me at jennifer.tomasello@waldorfastoria.com so I may ensure your next stay is just as enjoyable and relaxing as your first! Thank you and see you...

Boise, Idaho
Reviewed 15 September 2014

We stayed at The Reach on Sunday of Labor Day weekend plus a few days afterwards. The staff was top notch. The location was on the beach at the bottom of Duvall Street by Southernmost Point, a real plus as we could walk everywhere. The bar was great. The pool and beach were nice and the staff serving them were...

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2Thank Msjackson2017
Jennifer T, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Thank you for reviewing your recent stay at The Reach Resort. We are so glad that you enjoyed your stay with us and hope to see you again soon! Please do not hesitate to contact me directly at jennifer.tomasello@waldorfastoria.com so I may provide you with personalized service during your next stay. Thank you Jennifer Tomasello Manager at The Reach Resort

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Beachfront
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located on Key West's only private natural-sand beach, The Reach, A Waldorf Astoria Resort, is an intimate, elegant destination for those seeking a casual retreat with the highest level of service. A warm sense of hospitality, gracious staff members, a beautiful shoreline and breathtaking sunshine all provide the backdrop for a memorable and romantic travel experience at our Key West hotel, just steps from Duval Street. ... more   less 

Additional Information about The Reach, A Waldorf Astoria Resort

Address: 1435 Simonton Street, Key West, FL 33040-3116
Region: United States > Florida > Florida Keys > Key West
Price Range: $443 - $876 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Reach, A Waldorf Astoria Resort 4*
Number of rooms: 150
Reservation Options:
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Also Known As:
The Reach, a Waldorf Astoria Hotel Key West
Waldorf Astoria Key West
The Waldorf Astoria Collection
Reach Resort Key West
The Reach, A Waldorf Astoria Resort Key West, Florida
Hotel Style:
#10 On the Beach Hotel in Key West
#11 Spa Hotel in Key West
#14 Top resorts Hotel in Key West
#16 Luxury Hotel in Key West
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Questions & Answers

Here's what travellers have asked, with answers from The Reach, A Waldorf Astoria Resort staff and other travellers.
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Questions? Get answers from The Reach, A Waldorf Astoria Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't count on functioning elevators”
 of 5 bubbles TheDFamily1016, 26 Mar 2017 | Read review
“Try to get a room close to the beach view or pool view....”
 of 5 bubbles boba892, 19 Mar 2017 | Read review
“and room with garden view or ocean view would be preferred”
 of 5 bubbles shb415, 16 Mar 2017 | Read review
“Ask for specific room locations. Ocean and courtyard views will cost more. The Studio Suite seems the best buy of the suite categories.”
 of 5 bubbles S5907RCjosephm, 7 Mar 2017 | Read review
“Splurge for the ocean view. Totally worth it.”
 of 5 bubbles 770michelleo, 2 Mar 2017 | Read review
5 of 5