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The Reach Key West, A Waldorf Astoria Resort

3,869 reviews
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Traveller (1418)
Room & Suite (521)
Pool & Beach (305)
Overview
  • Excellent40%
  • Very good27%
  • Average16%
  • Poor10%
  • Terrible7%
Travellers talk about
“casa marina”(417 reviews)
“private beach”(224 reviews)
“natural beach”(42 reviews)
Free Wifi
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
Restaurant
4.0 Star Hotel
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Offers from The Reach Key West, A Waldorf Astoria Resort
Special Offer: Double Points, Every Stay
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Rooms
4 Mar.5 Mar.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (3,869)Write a Review
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1,211 - 1,215 of 3,460 reviews
Reviewed 19 September 2015

This was my first trip since my divorce and I also have had some health issues so I was looking for some peace, rest and a lot of time in the water. I got all of the above and more thanks to Jay Behrle and...More

2  Thank dawnteam
Response from BowenButler, Manager at The Reach Key West, A Waldorf Astoria ResortResponded 23 September 2015

Thank you, dawnteam, for your recent review of The Reach, A Waldorf Astoria Resort. I appreciate all of your kind and generous comments about our staff here and am thrilled to hear that you enjoyed your stay. I am sorry to hear that not all...More

Reviewed 18 September 2015 via mobile

Hotel staff was friendly, however had to go down every night to get room key activated again. Key was not by a cell phone as they kept claiming. Air condition did not get lower than 75. Room could have been cleaner. Sister hotel, Casa Marina...More

2  Thank Diane S
Response from BowenButler, Manager at The Reach Key West, A Waldorf Astoria ResortResponded 19 September 2015

Thank you, Diane S, for your recent review of The Reach, A Waldorf Astoria Resort. I am sorry to hear that we were not able to meet all of your expectations. We continually strive for excellence and to make each of our guest's time here...More

Reviewed 18 September 2015 via mobile

Very expensive. Not worth it!!! A two stars hotel pretending to be a four starts. Old and shabby: the lobby, the corridors, the showers.The beds uncomfortable. The only nice thing were the staff. They were nice and helpful. We certainly won't come back .More

1  Thank Sigal225
Response from BowenButler, Manager at The Reach Key West, A Waldorf Astoria ResortResponded 19 September 2015

I would like to take this opportunity to thank you for your feedback regarding your recent visit to The Reach, A Waldorf Astoria Resort. Our goal is to provide our guests with great service along with a relaxing and beautiful atmosphere. Please accept my sincerest...More

Reviewed 16 September 2015

Due to the higher room rates, we opted to only stay here for one night. We left our other Key West hotel at noon and were pleasantly surprised that when we arrived at The Reach with no expectation to check-in that early (we thought we'd...More

Thank Lawbella
Response from BowenButler, Manager at The Reach Key West, A Waldorf Astoria ResortResponded 19 September 2015

Thank you for your recent review of The Reach, A Waldorf Astoria Resort. I am glad to hear that you enjoyed your stay with us and appreciate you taking the time to share your experience with us. I am sorry to hear that all of...More

Reviewed 16 September 2015

My 69 year old mother and I stayed here in mid August. The room was clean and the air conditioning worked great even with the high ceiling we had on the 5th floor(I've seen some other reviewers who had a problem with theirs). The bed...More

Thank Page A
Response from BowenButler, Manager at The Reach Key West, A Waldorf Astoria ResortResponded 18 September 2015

Thank you, Page A, for your recent review of The Reach, A Waldorf Resort. I am glad to hear that you enjoyed mostly everything about your stay. I am sorry to hear that not all of your expectations were met and will be passing along...More

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About
Amenities
Top amenities
Pool
Restaurant
Beachfront
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Free High Speed Internet ( WiFi )
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Outdoor pool
Details
Price range
USD 341 - USD 683 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 On the Beach Hotel in Key West
#11 Spa Hotel in Key West
#14 Top resorts Hotel in Key West
#18 Luxury Hotel in Key West
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
USD 341 - USD 683 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 On the Beach Hotel in Key West
#11 Spa Hotel in Key West
#14 Top resorts Hotel in Key West
#18 Luxury Hotel in Key West
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (1418)
Room & Suite (521)
Pool & Beach (305)
Dining (31)
Amenities (15)
Family and Play Areas (3)
Business Centre & Event Rooms (2)
Questions & Answers
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CandiGall
4 February 2018|
Answer
Response from Alfey2017 | Reviewed this property |
Yes for an extra charge
0
Votes
Michelle C
29 January 2018|
AnswerShow all 3 answers
Response from Mike M | Reviewed this property |
No. It is metered parking.
0
Votes
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Room Tips
"Dont go here"
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"Ocean view. The higher floors cost more and have better views. Worth the price difference. Sunrise and..."
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"It would be worth an upgrade to an ocean view room as other rooms overlook parking lots or other buildings."
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"All rooms are nice, go ocean front for a better view..."
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