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The Reach, A Waldorf Astoria Resort

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The Reach, A Waldorf Astoria Resort
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3,451 Reviews from our TripAdvisor Community

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Selbyville, Delaware
Reviewed 2 days ago NEW

We stayed at The Reach from Friday April 12-30. The hotel was gorgeous with the beach being the best part. We only ate lunch and appetizers but everything we ordered was delicious. Our room was great we reserved a KW view but ended up with an ocean view. Room 413 was private and had a spectacular view! Thank you The...

Review collected in partnership with Waldorf Astoria
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Helpful?
Thank wenrishel
Luke B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Dear wenrishel, Thank you for your recent visit to The Reach Resort. We appreciate you taking the time to write a review, and are glad that you had an enjoyable vacation while staying with us. We look forward to your return visit, sometime soon! Kind regards, -Luke

Ronkonkoma, United States
HOTEL’S FAVOURITE REVIEW
Reviewed 6 March 2017

Beautiful hotel on the water with a private beach . Great Bar near the pool with an excellent Bartender Richard. Pool staff very courteous and quick to set up lounge chairs. Room had water and pool view with balcony. The restaurant food was excellent and not too pricey. In addition we used the jet skis available on the beach. Would...

Review collected in partnership with Waldorf Astoria
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Helpful?
2Thank Michael C
About Hotel's Favourite Review
Luke B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Dear Michael C, Thank you for leaving a review of your recent stay at The Reach Resort. I'm happy to read that you found so much to enjoy throughout our resort. We appreciate your comments, and hope you will stay with us again, the next time you are in Key West! Kind regards, -Luke

Warwick, Rhode Island
Reviewed 3 days ago NEW

From the minute my husband and I reached the hotel we were greeted by fabulous staff. Checkin was at 4 but we were there at noon and our room was ready and we were able to checkin! Room was clean with a great view. The consierge was helpful and helped us book our excursions and bikes for the length of...

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Helpful?
Thank linseed13
Cp
Reviewed 3 days ago NEW

Hotel need maintenance , Staff nice, location excellent . Bedding ok A little dumpy on the hallways , rooms Breakfast too expensive . Beach chairs need to be replaced Umbrella needs mending location close to needed

Review collected in partnership with Waldorf Astoria
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Helpful?
Thank M8202FPcharlesr
Luke B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Dear M8202FPcharlesr, Thank you for taking the time to share a review of your experience at The Reach Resort. We appreciate your feedback, as well as your compliments in regards to our staff and location. We do have plans to replace our pool furniture soon, and update our corridors. We hope to welcome you back soon, to see our improvements...

Peachtree City, Georgia
Reviewed 4 days ago NEW

My husband and I were celebrating our 25th wedding anniversary. We were Very disappointed with this hotel. The cleanliness for the amount of money you pay was ridiculous. Hard beds made it difficult to sleep.

Review collected in partnership with Waldorf Astoria
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Helpful?
Thank boschguy
Luke B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Dear boschguy, Happy Anniversary, and thank you for your review. We sincerely apologize that your stay fell short of expectations, and regret any inconvenience caused. We price our guestrooms competitively with the other resorts in the area, The Reach also boasts the only natural sand beach on the island. We hope you'll consider staying with us again, should your travels...

Orlando, Florida
Reviewed 5 days ago NEW

The staff other than the bellmen are poor. The beach chairs are in horrible shape and need to be thrown out, the rooms are not cleaned well, the bar couldn't make a frozen drink because their machine broke, I guess they don't have more than one blender or ice crushing machine on the property?? The pool staff are rude. You...

Review collected in partnership with Waldorf Astoria
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Helpful?
Thank cathyb1955
Luke B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Dear cathyb1955, Thank you for taking the time to share a review on TripAdvisor. We appreciate your comments, as they assist us with identifying areas that need improvement. We wholeheartedly apologize that your stay fell short of expectations, and we are addressing your concerns accordingly. We would like to add that we do offer pool and beachside service, and have...

Milwaukee, Wisconsin
Reviewed 6 days ago NEW

This is not sufficient quality to be classified as a Waldorf. Rooms are right above parking garage so awoken to cars starting in lot. Nasty floor mats infringed of room doors. Paint job on building was incomplete. Overall lobby and wow factor of facilities does not exist. We were extremely underwhelmed by the experience.

Review collected in partnership with Waldorf Astoria
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Helpful?
1Thank Stephen E K
Luke B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Dear Stephen E K, Thank you for taking the time to write a review. We regret that some aspects of your stay fell short of expectations. The Reach has the only private natural sand beach on the island, and is currently scheduled for multiple improvements to take place. We hope you'll return sometime to see those improvements firsthand, and experience...

Brookfield, United States
Reviewed 6 days ago NEW

The hotel staff was very nice and welcoming. Bartenders were not very attentive. Hotel rooms and hallways were not very clean and were run down. Beach is ok but wasn't well maintained and lots of seaweed. Maid service forgot to empty garbage, did not give fresh shampoo/body wash and room didn't seem clean after being serviced. This hotel did not...

Review collected in partnership with Waldorf Astoria
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Helpful?
Thank 299barbaray
Luke B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Dear 299barbaray, Thank you for leaving a review of your recent stay at The Reach Resort. I regret to learn that your stay with us fell so far short of the expectations we set for ourselves. We are always aiming for excellent service in a luxury atmosphere, and I am sorry we did not show that to you during your...

Frimley, United Kingdom
Reviewed 1 week ago via mobile

Came here with hopes of a quality resort on a par with Four Seasons and Ritz-Carlton in line with the Waldorf Astoria name. There's a number of pros and cons here as I want to be fair... Cons first. This place looks really tired - stains and scuffs on the pebble dashed walls. Bare concrete underfoot in the corridors. Chips...

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Helpful?
2Thank shatterhand55
Luke B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Dear shatterhand55, Thank you for your review of The Reach Resort. We appreciate your comments, but are disappointed that some portions of your vacation were less than extraordinary. Our staff is dedicated to providing memorable experiences, in the best beachfront location in Key West, and I apologized if this is not what you encountered. Your comments are taken seriously, and...

Houston, United States
Reviewed 1 week ago

This is not your typical Waldorf - this hotel falls far short of the Waldorf standards. The staff is unengaged and uncaring. I was disappointed with the vale and hope the amount of negative reviews that at all saying the same thing will be acted on and improvements made

Review collected in partnership with Waldorf Astoria
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Helpful?
2Thank Lee D
Luke B, Manager at The Reach, A Waldorf Astoria Resort, responded to this review

Dear Lee D, Thank you for your review, although we were more than accommodating during your stay with us. We regret that after everything we did for you, you still remain unsatisfied. We wish you the best in your future travels, and would like to remind other readers, there are two sides to every story. Regards, -Luke

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Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located on Key West's only private natural-sand beach, The Reach, A Waldorf Astoria Resort, is an intimate, elegant destination for those seeking a casual retreat with the highest level of service. A warm sense of hospitality, gracious staff members, a beautiful shoreline and breathtaking sunshine all provide the backdrop for a memorable and romantic travel experience at our Key West hotel, just steps from Duval Street. ... more   less 

Additional Information about The Reach, A Waldorf Astoria Resort

Address: 1435 Simonton Street, Key West, FL 33040-3116
Region: United States > Florida > Florida Keys > Key West
Price Range: $426 - $840 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Reach, A Waldorf Astoria Resort 4*
Number of rooms: 150
Reservation Options:
TripAdvisor is proud to partner with Hotwire, Hotels.com, Hilton Hotels Direct, Booking.com, Orbitz, Expedia, Travelocity, Cancelon, Priceline, getaroom.com, TripOnline SA and HotelQuickly so you can book your The Reach, A Waldorf Astoria Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Reach, a Waldorf Astoria Hotel Key West
Waldorf Astoria Key West
The Waldorf Astoria Collection
Reach Resort Key West
The Reach, A Waldorf Astoria Resort Key West, Florida
Hotel Style:
#10 On the Beach Hotel in Key West
#11 Spa Hotel in Key West
#14 Top resorts Hotel in Key West
#17 Luxury Hotel in Key West
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Questions & Answers

Here's what travellers have asked, with answers from The Reach, A Waldorf Astoria Resort staff and other travellers.
31 questions
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Questions? Get answers from The Reach, A Waldorf Astoria Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“request pool/ocean view and expect to pay for it.”
ernstrick67, 15 Apr 2017 | Read review
“Sea views or Garden Views would be better- though the rooms internally may be similarly equipped to a Key West view.”
WilliamS872, 12 Apr 2017 | Read review
“Use AAA to get a discount on the room. It can definitely be worth the $59 you'll save a lot more!”
dvelez3329, 11 Apr 2017 | Read review
“Ask for beach view or you will be looking at the staff parking lot.”
951DianeS951, 9 Apr 2017 | Read review
“Make sure it is not "City View" because it is not City View but rather a back street view and view of a some type of holding tank????”
AlcoholRep, 3 Apr 2017 | Read review
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