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Casa Marina Key West, A Waldorf Astoria Resort

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Traveller (3220)
Room & Suite (787)
Pool & Beach (636)
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Overview
  • Excellent51%
  • Very good23%
  • Average14%
  • Poor7%
  • Terrible5%
Travellers talk about
“sun sun”(112 reviews)
“beach staff”(151 reviews)
“frozen towels”(131 reviews)
AMENITIES
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4 Star Hotel
All hotel details
Additional information
Offers from Casa Marina Key West, A Waldorf Astoria Resort
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Casa Marina Key West, A Waldorf Astoria Resort
Special Offer: Double Points, Every Stay
Hotel deals
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Nearby Hotels
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Reviews (7,717)
There are newer reviews for Casa Marina Key West, A Waldorf Astoria Resort
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3,436
1,638
981
540
407
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3,436
1,638
981
540
407
Show reviews that mention
All reviewssun sunbeach stafffrozen towelsadult poolprivate beachthe jet ski tourself parkingpool serviceduval streetocean viewpalm treeshotel is beautifullouie's backyardmain buildingsunset cruisesister propertygrounds are beautiful
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2,571 - 2,575 of 7,002 reviews
Reviewed 6 June 2015 via mobile

The air conditioning unit is located in the bedroom and is extremely noisy by design. We complained and were told to wear earplugs by the personal concierge. After an extremely bad nights sleep we checked out early the next morning cutting short our 8 night...More

3  Thank Jacqui W
Response from Cole T, Manager at Casa Marina Key West, A Waldorf Astoria ResortResponded 7 June 2015

Dear Jacqui W, Thank you for taking the time to review your recent stay at the Casa Marina. Your satisfaction is very important to us, and we appreciate your feedback regarding the noise level of the A/C unit in your room. Your comments will help...More

Reviewed 6 June 2015

My wife and I stayed at the Casa Marina for two nights at end of May. The hotel property is exquisite with about 1,200-feet of waterfront with unobstructed views. The property has two beautiful pools, one reserved for adults only and the other for children...More

1  Thank Thomas E B
Response from Cole T, Manager at Casa Marina Key West, A Waldorf Astoria ResortResponded 7 June 2015

Dear Thomas E B, Thank you for taking the time to leave a review of your recent stay at the Casa Marina. We appreciate your honest feedback, and I will be sure to pass your comments regarding the food service on to the food and...More

Reviewed 5 June 2015 via mobile

I read people's mixed reviews on Casa Marina and I am not sure what people complain about. We spent five days here with our two kids in one of the one bedroom suits. The room was fine and spacious, what makes the resort is the...More

Thank Rmorano2
Response from Cole T, Manager at Casa Marina Key West, A Waldorf Astoria ResortResponded 7 June 2015

Dear Rmorano2, Thank you for leaving a review of your recent stay at the Casa Marina. We really appreciate honest feedback, and I'm glad to hear you enjoyed your time while you were with us. We are always looking for ways to improve, and guest...More

Reviewed 5 June 2015

Stayed here 1 week for a work conference. This is a gorgeous property that has been beautifully renovated. Rooms are smaller than expected, but this is expected from a "historic hotel." Staff was excellent. Everyone went out of the way to ensure a comfortable and...More

1  Thank adventuretravelernc
Response from Steven T, Manager at Casa Marina Key West, A Waldorf Astoria ResortResponded 6 June 2015

Dear adventuretravelernc, Thank you for your excellent review. We really appreciate you taking the time to tell us your comments about the hotel. We are very glad you had a very enjoyable time and we will be certain to share this with the staff. We...More

Reviewed 5 June 2015 via mobile

We stayed at Casa Marina for 2 nights. It was clean, comfortable, and the staff was friendly. It's a nice walk to the southernmost point buoy landmark. It's a bit longer to walk downtown. We walked there and took a cab back to the hotel....More

Thank HSAPWT
Response from Cole T, Manager at Casa Marina Key West, A Waldorf Astoria ResortResponded 7 June 2015

Dear HSAPWT, Thank you for leaving a review of your recent stay at the Casa Marina. I'm happy to hear you enjoyed yourself while you were with us. The beach and pool attendants work very hard to ensure all our guests can relax worryfree. Please...More

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About
Amenities
Top amenities
Restaurant
Pool
Beachfront
Fitness Centre with Gym / Workout Room
Room Service
Free Internet
Spa
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Children Activities (Kid / Family Friendly)
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Restaurant
Pool
Fitness Centre with Gym / Workout Room
Spa
Bar/Lounge
Heated pool
Adult pool
Outdoor pool
Details
Price range
USD 316 - USD 631 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 On the Beach Hotel in Key West
#9 Spa Hotel in Key West
#16 Luxury Hotel in Key West
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
USD 316 - USD 631 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#9 On the Beach Hotel in Key West
#9 Spa Hotel in Key West
#16 Luxury Hotel in Key West
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (3220)
Room & Suite (787)
Pool & Beach (636)
Dining (124)
Amenities (26)
Business Centre & Event Rooms (9)
Family and Play Areas (5)
Questions & Answers
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Barbara W
3 June 2018|
AnswerShow all 2 answers
Response from Richa M | Reviewed this property |
They do . I think it was 300 or something for the 4 of us . We ended up not going even though we knew it was non refundable as the boat was ratty and old and not at all we would like to experience for a ‘sunset cruise ‘. I... More
0
Votes
Katie L
15 May 2018|
Answer
Response from gemmm43 | Reviewed this property |
No they do not not at Casa but possible the Reach next door 2 pools adult and family pick your palce early or by afternoon they are few afar at the adult pool
1
Vote
Courtney E
14 April 2018|
Answer
Response from Connecticut-MD | Reviewed this property |
I don’t see why not. Don’t know if there’s a place to store it other than the room
0
Votes
Room Tips
"Book in the old portion of the hotel for the best ambiance"
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"Rooms on the west side are a bit quieter and closer to the jet ski rentals. Higher floors have magnificent..."
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"Avoid “Garden View” at all costs"
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"It is worth the extra money to book a one-bedroom suite. The extra space, balcony and bathroom size is worth..."
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