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Casa Marina, A Waldorf Astoria Resort

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Casa Marina, A Waldorf Astoria Resort
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6,745 Reviews from our TripAdvisor Community

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Showing 6,117: English reviews
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Duluth, Minnesota
Reviewed yesterday NEW

Spent four days and was not very impressed. The view was beautiful, our patio went out to the beach and the drinks were pretty tasty. On the other hand...The drinks were very expensive and a few of the personnel were very rude.

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Helpful?
Thank cinbad44
Philadelphia, Pennsylvania
HOTEL’S FAVOURITE REVIEW
Reviewed 9 January 2017 via mobile

This is an exceptionally well managed, fantastic resort in Key West with first class service. From the moment we arrived until our departure, we enjoyed every aspect of our stay at Casa Marina. The beautiful property is conveniently located on one of the best parcels of land in Key West. The service provided by the staff of Casa Marina was...

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2Thank EasyTraveler2000
About Hotel's Favourite Review
Luke B, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear EasyTraveler2000, Thank you for taking the time to write a detailed review of your stay at Casa Marina, Key West. Our staff strives to provide a perfect backdrop, and memorable experience for all our guests, and we really appreciate your comments in regards to our location, staff, and guestroom. We look forward to hosting you again soon, for another...

michigan, United States
Reviewed yesterday NEW

Hotel understaffed. Rooms not clean upon arrival. No response from hotel staff to address issues. Hotel bar and restaurant understaffed and experienced long waits. Not a Waldorf Astoria experience. There are many hotels in Key West looking for business.

Review collected in partnership with Waldorf Astoria
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Helpful?
Thank F5332RVdavidk
Davison, Michigan
Reviewed 2 days ago NEWvia mobile

My wife and I have been to a few of the Waldorf Astoria Resorts as well as Waldorf Astoria Hotels. This is by far the WORST! I can't believe that Waldorf Astoria has put their name on this place. We are staying in room #134 and it smells very old and musty. There are large stains on the furniture (multiple...

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Helpful?
Thank August1974
Fayetteville, Arkansas
Reviewed 2 days ago NEW

The property gets a high score for having nicely done and nicely maintained outdoor areas - in particular the pool and beach area. We spent a good deal of time in the outdoor spaces and enjoyed it. Outdoor Staff was very nice and helpful but were not in too much of a hurry. Good interactions with all other staff -...

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Thank kyisoutoftheoffice
Lower Pottsgrove Township, Pennsylvania
Reviewed 2 days ago NEW

Nice historic resort. My wife and I flew in on a float plane from Ft. Lauderdale. Landed in front of the resort and came right up to the beach. We were met with champagne and a nice greeting from staff. This is a fine place and I will return. Nick from Keys Seaplanes was our charter pilot. He's a good...

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Thank jhspadt
Smyrna, Georgia
Reviewed 2 days ago NEW

This hotel was clean, conveniently located and offered a beautiful ocean view. I thought the price was reasonable for the quality of accommodations. We particularly enjoyed the outdoor bar during sunset and late evening hours.

Review collected in partnership with Waldorf Astoria
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Thank Dara H
Centerville, Massachusetts
Reviewed 3 days ago NEW

Recent trip to Key West property was ok, but with the price that we paid, I expected the staff to be very efficient. Not the case. The room was dated, chairs were stained, door in the bathroom was falling apart on the bottom. Not what I expected. The patio and wait staff make you feel like they are doing you...

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1Thank JECILUZZI
Luke B, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear JECILUZZI , Thank you for your review and recent stay at Casa Marina, Key West. We appreciate your feedback, but regret some aspects of your stay fell short of expectations. We are currently making multiple improvements to our resort, and have room renovations planned soon. We hope you'll return sometime to see our progress firsthand. Regards, -Luke

Key West, Florida
Reviewed 4 days ago NEWvia mobile

We had a fabulous dinner experience with Anthony. We needed up staying for almost 4 hours dining and watching the sunset. Dinner was amazing, service was impeccable, and the view was the best on the island. Family from VA was very thrilled. Will be back

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Thank slstreat
Luke B, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear slstreat, Thank you for your review of Casa Marina. We are happy to read that you enjoyed a wonderful dinner and sunset at our fabulous location. Your comments are certainly appreciated, and we hope to have you back for a return visit soon! Warm regards, -Luke

Long Island, New York
Reviewed 4 days ago NEW

We visited this property last Feb for the first time. It was the best on every level. I was wondering if my expectations would not be met going back one year later. It was wonderful. We book a King, with a balcony, on the Ocean. It is so relaxing to sleep at night, hearing the ocean waves lapping up onto...

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Thank E-Wolf-2017
Luke B, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear E-Wolf-2017, Thank you for your repeat visit and detailed review of Casa Marina, Key West. I enjoyed reading your comments, and I'm glad that you were able to experience so much of what makes our resort special while staying with us. We are already looking forward to your third visit, and welcoming you back for another relaxing vacation soon!...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Spa
  • Bar/Lounge
About the property
  • Beachfront
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
This Mediterranean-inspired hotel sits on a 1,100-foot private beach a mile from Duval Street. Our historic beachfront resort combines 1920s ambiance with a chic, contemporary flair, features sophisticated accommodations, complete with LCD televisions, iPod docking stations, and an in-room espresso, coffee, and tea maker. Amenities include: two tropical pools, water-sports activities, spa services, poolside cabanas, Sun/Sun Bar & Grill serving breakfast, lunch, and dinner, and The Lobby Lounge for tapas and libations. ... more   less 

Additional Information about Casa Marina, A Waldorf Astoria Resort

Address: 1500 Reynolds St, Key West, FL 33040-4768
Region: United States > Florida > Florida Keys > Key West
Price Range: $480 - $948 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Casa Marina, A Waldorf Astoria Resort 4*
Number of rooms: 311
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hilton Hotels Direct and Jetsetter so you can book your Casa Marina, A Waldorf Astoria Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Casa Marina, a Waldorf Astoria Hotel Key West
Waldorf Astoria Key West
The Waldorf Astoria Collection
Casa Marina Resort Key West
Casa Marina Key West
Casa Marina, A Waldorf Astoria Resort Key West, Florida
Hotel Style:
#6 On the Beach Hotel in Key West
#9 Spa Hotel in Key West
#13 Luxury Hotel in Key West
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Questions & Answers

Here's what travellers have asked, with answers from Casa Marina, A Waldorf Astoria Resort staff and other travellers.
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Questions? Get answers from Casa Marina, A Waldorf Astoria Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to arrange for a Beachside room. Understand the sq footage of the room before you book.”
 of 5 bubbles kyisoutoftheoffice, 20 Feb 2017 | Read review
“Most of the 4th floor ocean view rooms in the newer building have an open air balconies.”
 of 5 bubbles E-Wolf-2017, 18 Feb 2017 | Read review
“just ask for room size, amenities in room, and then cost per night/week. we were on floor 2 and was very quiet.”
 of 5 bubbles C8306MVdavidt, 18 Feb 2017 | Read review
“If you are looking for historic rooms, do request the main building, the rest is non-descript 70s”
  • In dire need of maintenance
 of 5 bubbles IAHGVA, 17 Feb 2017 | Read review
“Hit or Miss - Ask about roof construction and avoid rooms which are effected.”
 of 5 bubbles AsISeeIt4680, 17 Feb 2017 | Read review
5 of 5