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Casa Marina, A Waldorf Astoria Resort

AMOMAUSD 372*
View Deal
14/05/2017 15/05/2017
1 room 2 adults 0 children
USD 452*
USD 372*
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USD 415*
USD 415*
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Casa Marina, A Waldorf Astoria Resort
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Jersey City, New Jersey
Reviewed yesterday NEW

Hotel reviews for Key West seemed to be either GREAT or TERRIBLE; this was true for Casa Marina. We took a gamble, and got the TERRIBLE experience. Our room (183): - shouldn't have been a room -- it was shaped sort of like a flattened apron, with the bed in the part of the apron that appears in the front,...

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Helpful?
Thank armacy
Glasgow, United Kingdom
HOTEL’S FAVOURITE REVIEW
Reviewed 5 March 2017 via mobile

Awesome hotel. Right on the beach and a short, pleasant walk to the main shopping/restaurant area. Food is expensive but there are different eating options in the hotel plus there is a wee cafe in the hotel as well for another breakfast option. Service was fab in the hotel and at the poolside. Really loved this hotel. Water sports beside...

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3Thank hmgs1968
About Hotel's Favourite Review
Luke B, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear hmgs1968, Thank you leaving a review of your recent stay at the Casa Marina. We are pleased that your vacation was memorable, and that you were able to experience so much of what makes Key West special. I'm also glad to hear you had so much fun on the Jet-ski tour, I've done the tour as well, and agree...

Reviewed yesterday NEWvia mobile

We stayed for 5 nights with my boyfriend. Location is really nice and the pool area is really good. Cocktails in Rumba were ok too. We tried the bike rental service which was also good. We were not very impressed with the beach area and not at all impressed with the room. The room we booked had a sea view...

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Thank Pelagia M
Reviewed yesterday NEWvia mobile

Lovely setting and excellent attentive and friendly staff. We would absolutely stay here again. We were here for four nights and truly never met a single staff member who didn't smile and speak to us. The cabana staff absolutely pampered us the entire time we were at the beach or the pool. I highly recommend this resort.

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Helpful?
Thank April F
Edinburgh, United Kingdom
Reviewed yesterday NEW

Just arrived and disappointed is an understatement. Booked a king view ocean balcony room. We have an ocean view which is lovely. The room, corridors and lifts however are like something you could expect in a cheap roadside motel, basic and very tired. The stair way & corridors are what you would expect in a multi storey car park. Defiantly...

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1Thank Kinauld1208
Boston, Massachusetts
Reviewed 2 days ago NEW

We just returned from a long weekend in Key west. We paid over $800/night for a 2 bedroom ocean front suite. As we walked into the resort, the views of the ocean, and the pool area was gorgeous. We approached the elevator to get to the 3rd floor, and it was broken. The staff informed us it had been broken...

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Helpful?
Thank cpatnaude08
Luke B, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear cpatnaude08, Thank you for taking the time to review your stay at Casa Marina, Key West. We appreciate your kind words in regards to our location and resort grounds, but regret that the guestroom fell short of expectations. We do have plans to remodel our rooms in the future, and hope you'll return sometime to see our improved product...

Reviewed 3 days ago NEWvia mobile

Thanks to : The very capable front desk staff, for assisting me and my elderly parents with check in etc. This Grand Dame is a must for those who like old world charm, location and namesake. Food is very decent, rooms with ocean view balcony are great especially on the 4th floor.

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Thank John E
Luke B, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear John E, Thank you for your wonderful review of historic Casa Marina, Key West. I'm pleased that your experience at our resort was pleasant, and that our staff was able to assist with creating a memorable vacation for you, and your family. I will certainly share your comments with our Team, and we look forward to welcoming you back,...

Redding, Connecticut
Reviewed 4 days ago NEW

I surprised I haven't received a survey from Casa Marina for my stay two weeks ago, so I figured I would leave my comments here. They need to put plastic covers on the bottom of their balcony chairs and tables — and really all the chairs on throughout the hotel. They're so loud, and it's a grating sound. Every morning...

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Helpful?
Thank Kate P
Luke B, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear Kate P, Thank you for your recent visit, and review of Casa Marina, Key West. We appreciate your feedback, and will certainly take your recommendations into consideration. As you mentioned, Key West is not known for having great beaches, as the island was formed of coral. While Casa Marina offers the largest private beach on the island, it does...

Brooklyn, NY
Reviewed 4 days ago NEW

It's a nice and pretty property but the service was mediocre at best. For the amount of money people pay to stay here they definitely expect a higher level of service all around. Perhaps it's simply a matter of providing a better training to the employees, so management please take note. Our room was pretty spacious, no complains there. Breakfast...

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Helpful?
Thank Allkin
Luke B, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear Allkin, Thank you for your recent stay, and review of Casa Marina, Key West. We appreciate your feedback, and are pleased you enjoyed your stay overall. We will certainly recognize Anna for having a positive impact on your experience. I regret, however, to learn that other members of our staff were less accommodating. This is certainly out of the...

Coral Springs, Florida
Reviewed 5 days ago NEW

First off, this resort should not be in the 5 star resort category. This was going to be a nice get away before our daughter goes off to college. When I booked our suite, I told the agent we are traveling with a teenager and a friend. When we arrived at the hotel at 3:00 our room wasn't ready, not...

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4Thank joshadjor
Luke B, Manager at Casa Marina, A Waldorf Astoria Resort, responded to this review

Dear joshadjor, Thank you for your review of Casa Marina. The records show you reserved a suite in our Historic Building. This was actually the largest room when the resort first opened in 1920. We immediately pulled this room off market and moved you do a different room upon your complaint, to have the rooms inspected by professionals. The results...

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14/05/2017 15/05/2017
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Amenities

Highlights
  • Restaurant
  • Pool
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Internet
  • Spa
  • Bar/Lounge
About the property
  • Beachfront
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
This Mediterranean-inspired hotel sits on a 1,100-foot private beach a mile from Duval Street. Our historic beachfront resort combines 1920s ambiance with a chic, contemporary flair, features sophisticated accommodations, complete with LCD televisions, iPod docking stations, and an in-room espresso, coffee, and tea maker. Amenities include: two tropical pools, water-sports activities, spa services, poolside cabanas, Sun/Sun Bar & Grill serving breakfast, lunch, and dinner, and The Lobby Lounge for tapas and libations. ... more   less 

Additional Information about Casa Marina, A Waldorf Astoria Resort

Address: 1500 Reynolds St, Key West, FL 33040-4768
Region: United States > Florida > Florida Keys > Key West
Price Range: $440 - $806 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Casa Marina, A Waldorf Astoria Resort 4*
Number of rooms: 311
Reservation Options:
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Also Known As:
Casa Marina, a Waldorf Astoria Hotel Key West
Waldorf Astoria Key West
The Waldorf Astoria Collection
Casa Marina Resort Key West
Casa Marina Key West
Casa Marina, A Waldorf Astoria Resort Key West, Florida
Hotel Style:
#7 On the Beach Hotel in Key West
#9 Spa Hotel in Key West
#15 Luxury Hotel in Key West
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Questions & Answers

Here's what travellers have asked, with answers from Casa Marina, A Waldorf Astoria Resort staff and other travellers.
74 questions
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Questions? Get answers from Casa Marina, A Waldorf Astoria Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If they give you 183, run!”
armacy, 29 Apr 2017 | Read review
“Personally I would not recommend a stay here. However if booking ensure you are within the main hotel.”
  • Tired dated & unclean bathroom.
Kinauld1208, 29 Apr 2017 | Read review
“Ask if they have more updated rooms. We had a suite on the third floor and were disappointed”
cpatnaude08, 28 Apr 2017 | Read review
“ocean front rooms are the best”
701rafao, 21 Apr 2017 | Read review
“Go for the view. We had 4th floor, facing the family pool and the ocean and it was never an issue with noise.”
markjeanne, 20 Apr 2017 | Read review
5 of 5
AMOMA
USD 372* /night
View Deal
Booking.comUSD 415
Hotwire.comUSD 415
ElvolineUSD 452
View all 12 deals
*Disclaimer
Prices are for 1 room, 2 adults
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