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DoubleTree by Hilton Hotel Grand Key Resort - Key West

3,807 reviews
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Traveller (921)
Room & Suite (336)
Pool & Beach (196)
Overview
  • Excellent48%
  • Very good32%
  • Average12%
  • Poor5%
  • Terrible3%
Travellers talk about
“double tree”(233 reviews)
“shuttle service”(210 reviews)
“warm cookies”(66 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3.5 Star Hotel
All hotel details
Offers from DoubleTree by Hilton Hotel Grand Key Resort - Key West
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
5 Mar.6 Mar.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (3,807)Write a Review
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1,453
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Show reviews that mention
All reviewsdouble treeshuttle servicewarm cookiesevery hourfree shuttleduval streetbreakfast buffetpool areaalways on timehotel shuttleclose to the airportsmathers beachthe hotel offersoutdoor barnice poolnice resortold town
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991 - 995 of 3,082 reviews
Reviewed 31 December 2015 via mobile

Very accommodating staff who went out of their way to make sure our trip went smoothly. Mark at the front desk was especially helpful in meeting my husband's unusual request regarding having his motorcycle cleaned. Ada was very friendly and made sure that our vacation...More

Thank Missy A
Reviewed 30 December 2015

On check in we were given a room on the 3rd floor with a view(the other side of a palm tree) of the pool(no balcony), on entering the room there was a horrendous noise which sounded like a jack hammer, the noise really was unbearable...More

Thank ZoeLincoln_UK
Reviewed 29 December 2015 via mobile

Double tree, nice hotels. We got a room with a view on the parking lot near the entrance of the resort, it was quiet so fine. Comfortable room, clean but the airco was noisy. The first night it bothered me. The staff is friendly and...More

Thank Thea V
Reviewed 29 December 2015

When I booked this hotel I didn't pay too much attention to the location. Key West is a little bigger than I imagined, so to get down to Duval street (Main drag) you need to take the hotel shuttle or a cab. Uber does not...More

Thank zuza11
Reviewed 29 December 2015

I stayed at Double tree and the experience was not good. At the time of check in I told them I would pay cash. However they still put a hold on my card for $900 and this is still not released over 5 days after...More

Review collected in partnership with DoubleTree by Hilton
Thank Christopher D
Response from John-HiltonHelp, on behalf of the staff at DoubleTree by Hilton Hotel Grand Key Resort - Key WestResponded 5 January 2016

Dear Christopher D, Thank you for your review of your recent experience at our hotel. We’re very sorry that you encountered an unacceptable level of service. We do our best to make sure all of our guests have a rewarding stay. We’ve addressed these issues...More

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About
Awards & Recognition
GreenLeaders Bronze level
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Bar/Lounge
Free Parking
Hotel Amenities
Business Centre with Internet Access
Room Service
Shuttle Bus Service
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Heated pool
Outdoor pool
Details
Price range
USD 259 - USD 468 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Green Hotel in Key West
#10 Top resorts Hotel in Key West
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
USD 259 - USD 468 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Green Hotel in Key West
#10 Top resorts Hotel in Key West
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (921)
Room & Suite (336)
Pool & Beach (196)
Dining (69)
Amenities (39)
Business Centre & Event Rooms (5)
Family and Play Areas (3)
Questions & Answers
Ask a question
Laura_Wanders_5
8 February 2018|
AnswerShow all 2 answers
Response from Paul_da_Bulldog | Reviewed this property |
It's happy hour all the time. Check in with the hotel his the app or call them directly.
0
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Room Tips
"Ask for a view of interior property"
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"Spring for a balcony room so you can have some light"
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"Pool Side Rooms are gorgeous!"
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"a room is a room"
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