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All reviewsdouble treeshuttle servicewarm cookiesevery hourfree shuttleduval streetbreakfast buffetpool areaalways on timehotel shuttleclose to the airportsmathers beachthe hotel offersoutdoor barnice poolnice resortold town
Very accommodating staff who went out of their way to make sure our trip went smoothly. Mark at the front desk was especially helpful in meeting my husband's unusual request regarding having his motorcycle cleaned. Ada was very friendly and made sure that our vacation...More
On check in we were given a room on the 3rd floor with a view(the other side of a palm tree) of the pool(no balcony), on entering the room there was a horrendous noise which sounded like a jack hammer, the noise really was unbearable...More
Double tree, nice hotels.
We got a room with a view on the parking lot near the entrance of the resort, it was quiet so fine. Comfortable room, clean but the airco was noisy. The first night it bothered me. The staff is friendly and...More
When I booked this hotel I didn't pay too much attention to the location. Key West is a little bigger than I imagined, so to get down to Duval street (Main drag) you need to take the hotel shuttle or a cab. Uber does not...More
I stayed at Double tree and the experience was not good. At the time of check in I told them I would pay cash. However they still put a hold on my card for $900 and this is still not released over 5 days after...More
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Thank Christopher D
Response from John-HiltonHelp, on behalf of the staff at DoubleTree by Hilton Hotel Grand Key Resort - Key WestResponded 5 January 2016
Dear Christopher D,
Thank you for your review of your recent experience at our hotel. We’re very sorry that you encountered an unacceptable level of service. We do our best to make sure all of our guests have a rewarding stay. We’ve addressed these issues...More