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Sheraton Suites Key West

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#34 of 51 Hotels in Key West
Certificate of Excellence
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1 room 2 adults 0 children
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Sheraton Suites Key West
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2,251 Reviews from our TripAdvisor Community

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Showing 1,851: English reviews
Montreal
Reviewed 10 August 2013 via mobile

After staying in Hallandale for 5 days before heading out to the keys I can only say that key west in general was lacking in a few departments. Sheraton suites rooms are roomy but I feel needed a facelift although the beds were very comfy. The beach across the street was fishy smelling (I know there are fish in the...

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Helpful?
Thank MelissaTsokas
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review

Dear Guest: Thank you for taking the time to write this review. We are happy to hear you enjoyed your stay and look forward to your return visit to Key West. Warm regards, Lourdes Torbisco Sales and Marketing Manager

New York
Reviewed 10 August 2013

Nice hotel with nice sized rooms, well decorated, and beautiful landscaping surrounding a central pool area. Right across from a beach with water sports, and a short drive to the downtown area. I've stayed here more than once, and I would go back again.

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Thank OutOfOffice4Good
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review

Dear Guest: Thank you for taking the time to write this review. We are happy to hear you enjoyed your stay and look forward to welcoming you back in the future. Warm regards, Lourdes Torbisco Sales and Marketing Manager

Jacksonville, Florida
Reviewed 10 August 2013 via mobile

Reservations said I would get a room with a view ifbi paid in advance, checking in tge ssid nothing like thst is available. They said i talked to the erong reservations. ( I called the. Propery direct). Concierge says everybody misleads. Normal I guess Waited over an hour for a sandwich. Showerheads pointed out so when you turn it. You...

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1Thank David7898
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review

Dear Guest: Thank you for your review. All reviews are passed along to staff for training and improvement purposes. Warm regards, Lourdes Torbisco Sales and Marketing Manager

Reviewed 9 August 2013 via mobile

Super comfy bed, high end linens, excellent pillows, beautiful shower and bathroom facility. Pool was lovely! Didn't like the fact we couldn't get food after 9 pm other than pizza or prepackaged salad or sandwiches. Concierge Koleyne (spelling?) was so helpful in her suggestions for a boat trip. Shuttle service to downtown was convenient although waiting downtown for the next...

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Thank Phillydilly
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review

Dear Guest: Thank you for taking the time to write this review. We are happy to hear you enjoyed your stay and look forward to your return visit. Warm regards, Lourdes Torbisco Sales and Marketing Manager

NY, NY
Reviewed 8 August 2013

We recently returned from a nice, long trip to Key West, Florida. It was our second time there in two years. We absolutely love the keys and hope to one day move there when we retire or purchase a vacation home. We stayed at the Sheraton and this was our second time at this hotel. My kids love this hotel...

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Helpful?
Thank JoJoHonesty
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review

Dear Guest: Thank you for taking the time to write this review. It is regrettable to hear that your stay did not meet your expectations. One of the major purposes of online reviews is to highlight areas for improvement. All reviews are passed along to the staff for training and improvement purposes. Thanks again for your review. Warm regards, Lourdes...

Louisville, KY
Reviewed 8 August 2013

Had a pleasant experience. A bit pricey but most things are in the Key's. Just a few issues. Our room was nice and comfortable but it was right above the kitchen vents. So, when we'd put our swim suits out to dry they'd come back in smelling like food. The bartender during the afternoon was adequate but didn't seem to...

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1Thank WillTraveler73
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review

Dear Guest: Thank you for taking the time to write this review. We are glad to hear you enjoyed your stay with us and the complimentary use of the shuttle service. All reviews are passed along to staff for training and improvement purposes. Thanks again for your review and we look forward to your return visit to Key West. Warm...

Sioux City, Iowa
Reviewed 7 August 2013

We just returned from a quick trip down to Key West and had a great experience staying at the Sheraton Suites. Our original room was not ready at 3:15 but check-in was not guaranteed until 4:00. We were in a hurry to get on the shuttle that takes you downtown for a snorkel trip and so I checked again at...

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Thank Karen G
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review

Dear Guest: Thank you for taking the time to write this review. We are glad to hear you enjoyed your stay and look forward to welcoming you back in the future! Warm regards, Lourdes Torbisco Sales and Marketing Manager

Mastic Beach, New York, United States
Reviewed 7 August 2013

we loved the size of the room except there was only 2 chairs at the table when the room has 2 queen sized beds! Needed more coffee and creamer as well. Took a long time to get room cleaned/towels because I didn't know you needed to fill out a card with the time you wanted service. Couldn't check in early...

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Thank Dee L
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review

Dear Guest: Thank you for taking the time to write this review. We are glad to hear you liked your room and the amenities we offer. All of the suites have a table with two chairs regardless of the bed type. We hope you requested additional coffee and creamer as we would have gladly brought it to you. Thanks again...

Tampa, Florida, United States
Reviewed 6 August 2013 via mobile

This hotel is rundown and needs a lot of updating. The service is not good at all. They say they offer a free shuttle but I guess you get what you pay for - we had to wait for the third shuttle run (an hour) to leave because there was such a long line of people waiting. You think they...

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1Thank Chris391
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review

Dear Guest: Thank you for taking the time to write this review. The hotel was completely renovated in 2009 and in June we received all new sofas in the guest rooms, new patio furniture on the outdoor deck and all new pool table and chairs. We also refurbished the concrete deck near the front entrance. The shuttle is a popular...

Cumbria
Reviewed 6 August 2013

Stayed for three nights with my husband and two boys aged 8 and 6 after our road trip from Orlando down to the keys. Had a wonderful stay in a spotlessly clean room, the pool bar was fab and the food was great we ate there on two occasions. Our boys loved the pool. Wasn't too impressed in Duvall street...

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Thank MarcMarinaPENN01
SheratonKeyWest, Manager at Sheraton Suites Key West, responded to this review

Dear Guest: Thank you for taking the time to write this review. We are glad to hear you enjoyed your stay with us and look forward to your return visit. Warm regards, Lourdes Torbisco Sales and Marketing Manager

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Airport Transportation
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Located in the heart of Key West and steps away from Smathers Beach, Sheraton Suites Key West is a beachside hotel that captures the true essence of tropical relaxation. Join in the nightly Sunset Celebration, lounge by the lagoon-style pool, or let us arrange for you to sample one of the many watersports available. After a day of friends, family or business, there is one more thing to savor: the warm island welcome of our Sheraton Suites. ... more   less 

Additional Information about Sheraton Suites Key West

Address: 2001 South Roosevelt Boulevard, Key West, FL 33040-5243
Region: United States > Florida > Florida Keys > Key West
Price Range: $393 - $695 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Suites Key West 3.5*
Number of rooms: 184
Reservation Options:
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Also Known As:
Sheraton Suites Key West Hotel Key West
Sheraton Hotel Key West
Sheraton Key West
Key West Sheraton
Sheraton Suites Key West Florida
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Suites Key West staff and other travellers.
23 questions
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Questions? Get answers from Sheraton Suites Key West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you want to feel breezes, get a room with a balcony the windows in the other rooms only open a couple of inches.”
debroskybills, 23 Apr 2017 | Read review
“I enjoyed the first floor for convenience and although we were facing the parking lot we were also close to the beach.”
ShariH103, 1 Apr 2017 | Read review
“As said in review, if you have a mobility problem will ned to request a room close to main entrance”
O8396EYlindam, 25 Mar 2017 | Read review
“Perfect location, easy access to Duvall St but great shuttle to get away.”
kimandronald, 23 Mar 2017 | Read review
“Balcony would be a must for next time”
lifeisgood66, 15 Mar 2017 | Read review
5 of 5