We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Sheraton Suites Key West

Show Prices
#33 of 51 Hotels in Key West
Certificate of Excellence
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Sheraton Suites Key West
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

2,252 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Sheraton Suites Key West
See the most recent reviews
Showing 1,852: English reviews
Slayton, MN
Reviewed 4 weeks ago

Excellent staff, great location and easy check in. This was in the perfect spot to enjoy one of the best beaches in Key West, Smathers Beach. Although ours wasn't a room facing the ocean, it didn't matter, as we weren't in it much. Pool was nice and warm. Not too busy. Beach was lovely and well maintained. We had a...

 Report
Helpful?
Thank teacherinMN
Washington DC, District of Columbia
Reviewed 21 March 2017

Sheraton Suites was an excellent place to stay. While it is a couple of miles from Duvall St, close to the beach and offers a quiet respite from the downtown activities. The shuttle downtown (and drivers) was spectacular and we took advantage of it at every opportunity. The staff was friendly and helpful. Room was clean and spacious with excellent...

 Report
Helpful?
Thank JohnnyH_63
Reviewed 21 March 2017 via mobile

We stayed here the weekend of 3/18/17..We used to stay here many years ago when our kids were young. The past 7 or 8 years we changed hotels to either a B&B or The Key West Inn because we always had issues with the front desk. Well we were finally able to get a our kids together for a weekend...

 Report
Helpful?
Thank Shannon H
GM_SheratonSuites, General Manager at Sheraton Suites Key West, responded to this review

Dear Shannon H, Please accept my sincere apology for your experience at the bar and front desk. I will speak with both Caroline and Hunter so that we can meet our guests expectations going forward. At Sheraton Suites, we are proud of the hotel and services we offer our guests. This type of interaction is not typical of our service...

Marietta, Georgia
Reviewed 19 March 2017 via mobile

Outdated room. Hole in the wall in the bathroom. Small pool. Saw a bug crawling at night. Sliding door doesn't open close in the room. Most importantly, is not worth the price I paid. The price should have been half of what I paid.

 Report
Helpful?
Thank Acolakoglu
GM_SheratonSuites, General Manager at Sheraton Suites Key West, responded to this review

Dear Acolakoglu, Thank you for taking the time to share your experience on Tripadvisor. I am sorry to hear that your stay did not meet your expectations. We will be sure to repair the hole in the wall and also the sliding door. I will share your comments with our Housekeeping and Maintenance Departments also so they can make the...

Deer Park, Texas
Reviewed 16 March 2017 via mobile

We are a Family of four - each one of us can't say enough about how friendly, polite, and very accommodating every staff member we encountered were. The Hotel is located directly across from the beach - a very short walk. There is a Shuttle to & from Key West Airport. Another Shuttle that will take you to & from...

 Report
Helpful?
Thank Miscdon
Chicago, Illinois
Reviewed 16 March 2017

Property is okay...could use some updating. Pool is quite small for the large property. Only 1 dining option available, the same menu is at the bar as well as the onsite restaurant. Food was okay...There is nothing around the hotel other than the airport. Would rent a car if staying here. They do offer free shuttle to Duval st and...

 Report
Helpful?
Thank lifeisgood66
GM_SheratonSuites, General Manager at Sheraton Suites Key West, responded to this review

Dear lifeisgood66, Thank you for taking the time to share your experience on Tripadvisor.com. We appreciate your comments and feedback. We strive for excellent reviews and will use your feedback to improve our services and selections. We hope to see you on a future visit. Best regards, Rick McKeown

North Yorkshire, United Kingdom
Reviewed 14 March 2017 via mobile

We chose this hotel as we wanted to be away from the hustle and bustle of the centre of Key West. The centre is still easy to access however as the hotel has a great shuttle service that takes you into the centre with services running until midnight. We also walked in one morning which was great, if you head...

 Report
Helpful?
Thank ShanP80
Rocklin
Reviewed 14 March 2017

Georgina at front desk was delightful, as was Maria. Terrific Room, had a balcony facing the ocean. Might have been because I'm a platinum guest, but had an amazing fruit nut cheese plate with a bottle of wine to welcome us. Super nice touch! Restaurant accommodating to our late arrival, pool and hot tub very nice. Right across the street...

 Report
Helpful?
1Thank michaelpP6902IZ
Reviewed 13 March 2017 via mobile

First I'd like to acknowledge an amazing staff and in particular their manager Chad and the front desk person Maria. Chad was able to assist with a really special room during a very busy time and we appreciate the effort. The front desk staff was very hospitable as was the housekeeping staff and shuttle drivers and all the other staff....

 Report
Helpful?
Thank Charles G
Reviewed 13 March 2017 via mobile

Was not like I expected. A little far from Duval but good location if you like to be close to the beach. They charged us more than what they said when we booked on the phone so yes we wasn't happy about that.

 Report
Helpful?
Thank Alexsa S
GM_SheratonSuites, General Manager at Sheraton Suites Key West, responded to this review

Dear Alexsa S, Thank you for taking the time to post your review on Tripadvisor. At Sheraton Suites we strive for Excellent reviews. I would welcome the opportunity to speak with you about your experience and ensure that your billing errors were handled properly. I can be reached by calling the hotel directly. Best regards, Rick McKeown

1,112 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (846)
Viewed
View from Room (37)
Viewed
Pool/Beach Area (134)
Viewed
Bathroom (54)
Viewed
Room/Suite (179)
Viewed
Hotel & Grounds (120)
Viewed
Dining (19)
Viewed
Business Centre/Function Rooms (1)
Viewed
Family/Play Areas (1)
Viewed
0:48
Videos (3)
Viewed
Other (298)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (253)
Viewed
ADA King Room (45)
Viewed
Amenities (11)
Viewed
Beach (10)
Viewed
Beach View Standard Room (42)
Viewed
Courtyard Double Room (37)
Viewed
Pool (25)
Viewed
Pool View Room (52)
Viewed
Dining (12)
Viewed
The Hotel (19)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (13)
Viewed
Hotel & Grounds (4)
Viewed
Dining (3)
Viewed
Room/Suite (4)
Viewed
Other (2)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Key West hotels
2.9 km away
Key West Marriott Beachside Hotel
1.6 km away
Parrot Key Hotel and Resort
1.2 km away
Fairfield Inn & Suites Key West
Show Prices
Show Prices
Show Prices
2.5 km away
Southernmost Beach Resort
2.7 km away
Fairfield Inn & Suites by Marriott Key West at The Keys Collection
2.3 km away
The Inn at Key West
The Inn at Key West
#42 of 51 in Key West
2,312 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Airport Transportation
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Located in the heart of Key West and steps away from Smathers Beach, Sheraton Suites Key West is a beachside hotel that captures the true essence of tropical relaxation. Join in the nightly Sunset Celebration, lounge by the lagoon-style pool, or let us arrange for you to sample one of the many watersports available. After a day of friends, family or business, there is one more thing to savor: the warm island welcome of our Sheraton Suites. ... more   less 

Additional Information about Sheraton Suites Key West

Address: 2001 South Roosevelt Boulevard, Key West, FL 33040-5243
Region: United States > Florida > Florida Keys > Key West
Price Range: $391 - $693 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Suites Key West 3.5*
Number of rooms: 184
Reservation Options:
TripAdvisor is proud to partner with Expedia, Orbitz, Hotwire, Hotels.com, Booking.com, Travelocity, Cancelon, TripOnline SA, getaroom.com and HotelQuickly so you can book your Sheraton Suites Key West reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Suites Key West Hotel Key West
Sheraton Hotel Key West
Sheraton Key West
Key West Sheraton
Sheraton Suites Key West Florida
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Sheraton Suites Key West staff and other travellers.
23 questions
Ask a question

See all questions (23)

Questions? Get answers from Sheraton Suites Key West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you want to feel breezes, get a room with a balcony the windows in the other rooms only open a couple of inches.”
debroskybills, 23 Apr 2017 | Read review
“I enjoyed the first floor for convenience and although we were facing the parking lot we were also close to the beach.”
ShariH103, 1 Apr 2017 | Read review
“As said in review, if you have a mobility problem will ned to request a room close to main entrance”
O8396EYlindam, 25 Mar 2017 | Read review
“Perfect location, easy access to Duvall St but great shuttle to get away.”
kimandronald, 23 Mar 2017 | Read review
“Balcony would be a must for next time”
lifeisgood66, 15 Mar 2017 | Read review
5 of 5