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Pier House Resort & Spa

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#15 of 51 Hotels in Key West
Certificate of Excellence
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Pier House Resort & Spa
Pier House Resort & Spa
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2,220 Reviews from our TripAdvisor Community

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Showing 2,094: English reviews
Boston, Massachusetts
Reviewed 24 February 2015

We had a wonderful experience at the Pier House! We booked a 1 bedroom suite and requested a quiet location (traveling with children). Our room was more spacious that we anticipated and the accommodations are beautiful. The staff was lovely- excellent front desk, housekeeping, poolside service. We unexpectedly needed a wrench from maintenance to adjust a bike seat and we...

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Helpful?
1Thank reidjennifer
Andy P, Manager at Pier House Resort & Spa, responded to this review

Dear Reidjennifer, Thank you very much for your comments and for writing about your experience at the Pier House Resort & Spa. I am very happy to hear that the resort team was able to take care of your every need. Thanks so much and I look forward to meeting you on your next trip. Best Regards, Andy Preslar

Reviewed 20 February 2015 via mobile

Unless you want to spend tens of thousands of dollars only to show up on the day of your wedding to find out your ocean view reception for you and your 100+ guest was moved inside into the darkest room on the resort with no windows. Very sad but true story. Contact us at gchamplain@gmail.com if you would like more...

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13Thank Staci C
Andy P, Manager at Pier House Resort & Spa, responded to this review

Hi Staci C. I have written you twice in the hopes to speak with you about these comments. My team and I think you may have the wrong hotel..... We have not had any challenges with any of our weddings what-so-ever and I would like the opportunity to make any corrections. As I stated in both of my e-mails to...

Wisconsin
Reviewed 19 February 2015

The Pier House is in a great location close to Mallory Square and all the happenings on Duval Street. We stayed in a very nice ocean view room right by the small beach area. The property was beautiful and well kept. The only negative was we arrived before our room was ready and the bathroom they have for you to...

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3Thank terswastrio
Andy P, Manager at Pier House Resort & Spa, responded to this review

Dear Terswastrio, I am glad that you enjoyed the Pier House Resort & Spa. I apologize that your room was not quite ready when you arrived and that the quality of our bathrooms was not as we expect from ourselves. I appreciate the comments and will be sure to address them quickly so that we can avoid any future occurrences....

Atlanta,GA
Reviewed 19 February 2015

This hotel looks fairly new. The rooms were very nice and huge! Super clean! Our room had a living room, two queen beds in the bedroom, A safe in the closet, a minifridge, lots of drawer space for clothes. The bathroom had a huge shower, big enough for four adults, Plenty of room in the bathroom. We had a large...

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Helpful?
1Thank genxer36
Andy P, Manager at Pier House Resort & Spa, responded to this review

Dear Genxer36, Thank you so much for sharing your experience from your recent stay at the Pier House Resort & Spa. I will be sure to share all of your comments about our resort with the team. They all take great pride in the upkeep and the service that we provide to every single guest that stays with us. I...

Key West, Florida
Reviewed 19 February 2015

I went to Key West for business. We stayed at the Pier House. Location was great to shopping, dining and activities. Very spacious and clean. There was a small beach with chairs. Pool was awesome. Both Beach and Pool near the outdoor restaurant.

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Helpful?
Thank 0526candy
Andy P, Manager at Pier House Resort & Spa, responded to this review

Dear 0526Candy, I suppose it is possible to have a pleasure with business and I am glad that you found that in the Pier House Resort & Spa. Thank you for your comments about our private beach, one of Key West's only private white sand beaches and our wonderful restaurants. I hope that you were able to experience our fine...

Iowa
Reviewed 18 February 2015

Stayed here Feb. 4-8, 2015. I have stayed at 3 different resorts in Key West and this is BY FAR the best location you could possibly choose! I LOVED it here! We stayed in a junior spa suite for 4 nights and it was amazing. The rooms were HUGE, and really really nice! Bathrooms were ginormous. Staff was so friendly-...

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Helpful?
1Thank jrabbit3
Andy P, Manager at Pier House Resort & Spa, responded to this review

Dear Jrabbit3, I am so thrilled that you enjoyed your time with us at the Pier House Resort & Spa. I suppose 3rd time is a charm could be applied to your Key West trips? I too love our Spa Junior Suites and their private balconies in our Spa Building. It creates the perfect relaxing atmosphere as you walk in...

Philadelphia
Reviewed 17 February 2015

This hotel is right near Mallory Square where the sunset celebration takes place nightly. You can also view the sunset from the small private beach. There is a restaurant on the premises. The grounds are nicely landscaped and there is a pool. The rooms were lovely and nicely laid out. They had a tub/shower. My only complaint is the housekeeping...

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Helpful?
3Thank Mpollifax
Andy P, Manager at Pier House Resort & Spa, responded to this review

Dear Mpollifax, Thank you for sharing your experience with us regarding your recent trip. I would like to personally apologize for our staff's shortcomings as you are right....this is not what we expect and it is not what we set out to do. We have used your comments as a focus during a department meeting with our housekeeping team. I...

Kansas City, Missouri
Reviewed 16 February 2015

When we chose Pier House Key West for honeymoon, it was our first visit to this hotel. We were impressed immediately by the appearance of the property. Also, the staff was very friendly and helpful throughout our time there. It seemed each time we walked through a door anywhere in the facility, a staff member was there opening it for...

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2Thank MARGO G
Andy P, Manager at Pier House Resort & Spa, responded to this review

Dear Margo G, I am so pleased that you enjoyed your trip to Key West and also very pleased that you chose the Pier House Resort & Spa for your honeymoon! Congratulations by the way! Thank you for you for sharing your experience with our team as well as becoming a valued and loyal guest with the Pier House. We...

Addison, Texas
Reviewed 16 February 2015

Great location and a few rooms have spectacular views. But, some rooms are quite substandard. And, paying a higher rate doesn't necessarily get you a better room or view. The picture posted was the view from my $550/night room. No elevator, very noisy from sidewalk and fighting couples next door and across the hall. Restaurant and bar are all-but dead....

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Helpful?
3Thank TTGG
Andy P, Manager at Pier House Resort & Spa, responded to this review

Dear TTGG, Thank you again for writing about your recent stay with us. We truly take these to heart and will work very hard at earning your trust and your business. During your next stay in Key West, I hope that you will reach out to me directly so that I can personally book your next reservations to ensure the...

Miami, Florida
Reviewed 16 February 2015

This was our second visit to Pier House and it has become our favorite hotel in Key West. Location could not be better, service exceptional, food better than any of the fine restaurants in the area, it will be our choice for our next visit to Key West.

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2Thank Raul R
Andy P, Manager at Pier House Resort & Spa, responded to this review

Dear Paul R, Thank you for visiting the Pier House Resort & Spa. I will be certain to share your comments with the chef and her culinary team as we are all very proud of their accomplishments as well. I hope that your dining experiences included both the Harbour View Cafe as well as our fine dining restaurant, One Duval....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Spa
  • Bar/Lounge
  • Room Service
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Room Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Perhaps nothing is more "Key West" than the Pier House Resort and Spa -it's like no other. Elegant accommodations, lush gardens, a private beach, a selection of restaurants and bars, a full-service spa and a for real let-your-hair-down attitude all come together in a tropical escape that simply can't be duplicated. ... more   less 

Additional Information about Pier House Resort & Spa

Address: 1 Duval St, Key West, FL 33040-6610
Region: United States > Florida > Florida Keys > Key West
Price Range: $406 - $781 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pier House Resort & Spa 4*
Number of rooms: 142
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia and Jetsetter so you can book your Pier House Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Pier House Hotel Key West
Pier Hotel Key West
Pier House Key West Florida
Pier Key West
Pier House Resort & Spa Key West, Florida
Hotel Style:
#2 On the Beach Hotel in Key West
#4 Spa Hotel in Key West
#5 Top resorts Hotel in Key West
#6 Luxury Hotel in Key West
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Questions & Answers

Here's what travellers have asked, with answers from Pier House Resort & Spa staff and other travellers.
74 questions
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Questions? Get answers from Pier House Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you can afford a room with an ocean view - it is worth it - the view is magnificent.”
 of 5 bubbles autismesq, 18 Mar 2017 | Read review
“Rooms on the first floor in the Adium building are very private”
 of 5 bubbles zacharykingd, 16 Mar 2017 | Read review
“We enjoyed the bay view which doubled for a great water view as well as a beautiful sunset”
 of 5 bubbles bylaber, 13 Mar 2017 | Read review
“Room choices are varied from a one room garden view ranging to a suite with a view of the Gulf of Mexico and Sunset Pier.”
 of 5 bubbles B7008NYjamesh, 7 Mar 2017 | Read review
“you have 3 room prices ocean view, garden view and standard room which will give you a view of a wall just a few feet away.”
 of 5 bubbles auuguy, 14 Feb 2017 | Read review
5 of 5