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Pier House Resort & Spa

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#15 of 50 Hotels in Key West
Certificate of Excellence
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Pier House Resort & Spa
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2,203 Reviews from our TripAdvisor Community

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Showing 2,078: English reviews
Ohio
Reviewed 28 April 2015

This hotel was a great place to stay. The location at the end of Duval Street was perfect - just a short walk to everything and on the water so the view is wonderful. The staff was very friendly and helpful. There is beautiful landscaping around the buildings and walkways. The pool and private beach are nice. Our room was...

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Helpful?
Thank KRM822
Joe D, General Manager at Pier House Resort & Spa, responded to this review

Thank you for the survey and I would agree with you that the Pier House is the best place to stay in Key West. The location is the best on the island with some of the best amenities. What sets us apart is the staff. I have the best staff that prides itself on customer service. I look forwward to...

illinois
Reviewed 28 April 2015

Just returned from a great stay at Pier House Key West. I was a bit apprehensive about staying in one of the Loft suites but we absolutely loved it! The room was well maintained, the view was fantastic, the bed comfy, the bathroom spotless. My husband and I were traveling with our niece, so the Loft was the perfect set...

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Helpful?
Thank bobunny50
Joe D, General Manager at Pier House Resort & Spa, responded to this review

Thank you for your comments and for taking the time to fill out a survey. I am gald that you enjoyed your time at the Pier House and took advantage of its many amenities. On your next vist, don't forget to try our free shuttle service up and down Duvla St. I look forward to seeing you soon. Regards, Joe...

Riga, Latvia
Reviewed 27 April 2015

We stayed here for just two nights, first time in Key West, and fell in love :) The location is most central - Duval street 1 - right next to seaport and Conch Train station and few steps from loads of restaurants, bars and shops. It consists of several buildings, we had Lanai room on the second floor of Garden...

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1Thank Ounixx
Joe D, General Manager at Pier House Resort & Spa, responded to this review

Thank you for your survey and for staying at the Pier House Resort and Spa. I appreciate your feedback regading the drinks and was a little surprised becasue I receive many good comments about our drinks. If you have time I would like to know if there was something in particular that you didn't like. I am happy that you...

Reviewed 27 April 2015 via mobile

What a room! We are in Dockside Suite 805, with a 220 degree view, overlooking the water, just steps from the private beach and the restaurant. The great beach staff sets up our lounge chairs each morning where we can order a drink or something to eat, or take a few steps to the incredibly warm ocean water. If you...

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Helpful?
Thank NetskieB
Joe D, General Manager at Pier House Resort & Spa, responded to this review

Thank you for the nice feedback and I am glad that you enjoyed your time at the Pier House. I see that you took advantage of many of our great amenities at the resort. I hope you were able to take advantage of our new shuttle service that goes up and down Duval St. It stops at our other properties...

Washington DC, District of Columbia
Reviewed 27 April 2015

The hotel staff including check in, bell help, pool and beach servers (especially Linda), the gentlemen who worked so hard getting chairs set up for guests (especially Ervin) were all so welcoming, polite and accommodating! I haven't been to another hotel where the entire staff worked so hard and was so friendly to all their guests. We will definitely return!

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Thank CurlyGirl2015
Joe D, General Manager at Pier House Resort & Spa, responded to this review

Thank you for taking the time to mention some of my great staff. My team at the Pier House prides itself on customer service as we are rated in the top 25% for Independent Hotels. I hope to see you and your friends soon. Regards, Joe Dantoni

Chicago, Illinois
Reviewed 26 April 2015

The location can't be beat. Hotel is right in the middle of all the crazy wonderfulness that is Key West. You would never know because the hotel is an absolute sanctuary. It has spectacular foliage and fauna. The property is immaculate. Enjoyed the patio/balcony. If you like sipping coffee/wine and watching the boats go by this is the spot. The...

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1Thank Tami B
Joe D, General Manager at Pier House Resort & Spa, responded to this review

Tami thank you for the survey and I am glad you enjoyed your time at the Pier House. I am glad that you liked the daily live music on the beach. On your next visit I hope you get the chance to visit our historic bar, the Chart Room. It is an iconic bar with many great celebrities. I look...

Brooklyn, New York
Reviewed 25 April 2015

Attentive staff, friendly. Nice reception from Les (bellman) at arrival. Some wear and tear in the rooms, which is surprising for the rating and expense of the hotel. Well-maintained, beautiful grounds (lush gardens, koi pond, clean pool area, nice beach). Nice beachfront bar with pleasant live music throughout the day. The private beach is a definite plus....staff prepare a lounge...

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Thank Singchick
Joe D, General Manager at Pier House Resort & Spa, responded to this review

Thank you for staying at the Pier House. I am glad that you enjoyed some of the amenities at the resort and I look forward to seeing you soon. Regards, Joe Dantoni

Manitowish Waters, Wisconsin
Reviewed 25 April 2015

Was impressed the minute we walked in, great location (close to the square, Duval Street, and on the ocean), very friendly, showed up without a reservation and they were very accommodating, room service was great, spacious room, cannot say enough good things about this place!

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Thank TimberlineInn
Joe D, General Manager at Pier House Resort & Spa, responded to this review

I am glad that we were able to accommodate your needs at the last minute and thank you for staying at the Pier House Resort and Spa. Please share with your friends and we hope to see you soon. Regards, Joe Dantoni

Reviewed 25 April 2015 via mobile

We just finished a stay here. It was wonderful. You are right in the middle of everything from all the attractions to the sunset. I tiki bar is great at sunset. Just a jump from capt tonys and half shell raw bar. I will definitely recommend it. It's a little expensive, but remember where you are. So good.

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Helpful?
Thank Traveler2912
Joe D, General Manager at Pier House Resort & Spa, responded to this review

Thank you for your survey and for staying at the Pier House Resort and Spa. As you mentioned we have one of the best locatons in Key West at the begining of Duval Street but off the path so you don't hear the noise. I hope to see you soon. Regards, Joe Dantoni

Midland Park
Reviewed 25 April 2015

This is a top notch resort with friendly staff, beautiful beach, restaurant and clean, large, beautiful and comfortable rooms. Yet you are only steps away from all the activities of Key West on Duval Street. This is the place to stay.

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Thank mikedoh
Joe D, General Manager at Pier House Resort & Spa, responded to this review

Mike thank you for your survey and I am gald you took adavantage of the many amenities at Pier House. We have a newly renovated spa which is the only full service spa on the island. I look forward to your next visit. Regards, Joe Dantoni

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Restaurant
  • Spa
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Perhaps nothing is more "Key West" than the Pier House Resort and Spa -it's like no other. Elegant accommodations, lush gardens, a private beach, a selection of restaurants and bars, a full-service spa and a for real let-your-hair-down attitude all come together in a tropical escape that simply can't be duplicated. ... more   less 

Additional Information about Pier House Resort & Spa

Address: 1 Duval St, Key West, FL 33040-6610
Region: United States > Florida > Florida Keys > Key West
Price Range: $406 - $798 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pier House Resort & Spa 4*
Number of rooms: 142
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com and Jetsetter so you can book your Pier House Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Pier House Hotel Key West
Pier Hotel Key West
Pier House Key West Florida
Pier Key West
Pier House Resort & Spa Key West, Florida
Hotel Style:
#2 On the Beach Hotel in Key West
#4 Top resorts Hotel in Key West
#5 Spa Hotel in Key West
#6 Luxury Hotel in Key West
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Questions & Answers

Here's what travellers have asked, with answers from Pier House Resort & Spa staff and other travellers.
69 questions
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Questions? Get answers from Pier House Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“you have 3 room prices ocean view, garden view and standard room which will give you a view of a wall just a few feet away.”
 of 5 bubbles auuguy, 14 Feb 2017 | Read review
“splurge for a water view if you can!”
 of 5 bubbles traveljunkies87, 12 Feb 2017 | Read review
“304 was handicap accessible but the downside is hooks are all too low so we moved to 308 which was perfect.”
  • Room 308
 of 5 bubbles DrJonz, 11 Feb 2017 | Read review
“We had an Ocean view/front room, and it was gorgeous!”
 of 5 bubbles abbyb802, 10 Feb 2017 | Read review
“Beach front or Dockside are the best”
  • Dockside rooms
 of 5 bubbles davidwC677LL, 7 Feb 2017 | Read review
5 of 5