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Pier House Resort & Spa

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#14 of 49 Hotels in Key West
Certificate of Excellence
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Pier House Resort & Spa
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2,132 Reviews from our TripAdvisor Community

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There are newer reviews for Pier House Resort & Spa
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Showing 2,008: English reviews
2 reviews
Reviewed 6 April 2015

We have been trying to get to Key West for 35 years and we finally pulled the trigger. We went for 4 nights, Tuesday-Saturday. We had a great time at Pier House. We enjoyed our room, (my wife took lots of pictures of the bathroom to have a model for our next house), the location, the pool, the beach, and... More 

Helpful?
Thank Charles J
Andy P, Manager at Pier House Resort & Spa, responded to this review

Dear Charles J, While 35-years is much too long to wait to visit the southern most island on the Continental US, we are happy you did....and even happier we were able to host you two for this special trip. Thank you so much for your review of our resort and sharing your time with is. It makes me proud to... More 

Buffalo, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 April 2015

I've stayed here twice now and it is truly the best hotel in Key West that I've found. It is a real gem with a private beach, great outdoor bar and bar tenders, food that is terrific, and a room with a view that can't be matched.

Helpful?
1 Thank Anthony B
Andy P, Manager at Pier House Resort & Spa, responded to this review

Dear Anthony B, I am so glad that you think of us as the Best Hotel in Key West! It truly means a lot to me and to the team here at the Pier House. Thank you very much for your kind words and I hope that you will be able to return soon and experience more of what we... More 

Pittsburgh, Pennsylvania
1 review
Reviewed 3 April 2015

During my stay I fell and broke my foot and was unable to get to a doc they called a mobile doc to see me and helped get a wheelchair to get around. The staff was wonderful and extremely accommodating to my needs. I would differently would recommend going there

Helpful?
Thank jeaninek631
Andy P, Manager at Pier House Resort & Spa, responded to this review

Dear jeaninek631, On behalf of the entire team at the Pier House, we hope that you heal quickly. I am happy to hear that our team was so responsive to your needs and I will be certain to congratulate them on a job well done. Thanks so much for sharing this with us. Best Regards, Andy Preslar More 

La Plata, Maryland
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 April 2015

Really enjoyed the atmosphere and amenities, lovely setting. Never did get wi-fi to work, it connected once in the entire week and immediately disconnected, why bother? Another drawback was the terrible pillows! Not sure I slept a single night without a sore neck waking me several times a night. Too fat and hard, even the staff acknowledged this is a... More 

Helpful?
1 Thank nycefarml2015
Andy P, Manager at Pier House Resort & Spa, responded to this review

Dear nycefarml2015, I'd like to first and foremost apologize for our shortcomings and will be reviewing these with our team. We take feedback very seriously and we will make the necessary corrections. Thank you for bringing them to my attention. The Wifi has been a concern and we have already signed for a brand new, robust system that will be... More 

Hershey, Pennsylvania
Level Contributor
40 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 3 April 2015

We stayed here for 5 nights on a recent trip to Key West. The location is GREAT! Rooms are really nice. Plenty big for what you need--rarely in the room anyway. We had a harbor view--gorgeous! The staff was very helpful and polite. Would definitely stay here again. We didn't use pool or beach because we had too much fun... More 

Helpful?
Thank Pamela M
Andy P, Manager at Pier House Resort & Spa, responded to this review

Dear Pamela M, Thanks so much for your comments on your recent stay with us. And although I am sad to hear that you weren't able to enjoy our pool or private beach area....am more thrilled that you had that much fun elsewhere! I hope that your next trip will bring you back to the Pier House Resort & Spa... More 

Spring Hill, Florida
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 1 April 2015

Everything about the hotel is great. The food is as good or better than anywhere on the island, along with the drinks. Try the hogfish tacos and banana daiquiri with a floater! Pricey rooms but nice and clean. Staff is great.

Helpful?
Thank travelguru352
Andy P, Manager at Pier House Resort & Spa, responded to this review

Dear travelguru352, Thank you for your wonderful and kind words. I will be certain to share and congratulate our culinary talent. I agree he locally caught, Hog Fish, is amazing when prepared the Pier House way. It appears that you love good food and I am hopeful that you were able to visit our fine dining restaurant, One Duval. Our... More 

Sun Prairie, Wisconsin
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 1 April 2015

We spent 1/2 of our Florida Keys vacation in the heart of all the action at the Pier House Resort, March 14-18, 2015. It was great to be able to walk to most all of the attractions and Duval Street. The resort even has their own little golf cart/trolley that can pick you up and drop you off anywhere on... More 

Helpful?
Thank BeachBunnyMichel
Andy P, Manager at Pier House Resort & Spa, responded to this review

Dear BeachBunnyMichel, We are glad that you were able to spend part of your vacation with us at the Pier House and equally glad that you were able to take advantage of our perfect location and amenities. The Duval Cruiser is the best way to get up and down Duval Street, 100% complimentary to our guests. It also takes guests... More 

Gilbert, Arizona
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 1 April 2015

Pier House offers the best combination of luxury rooms, convenient location, amazing views, and a nice beach. Staff is excellent. Its a full service hotel and spa but really feels more like a boutique hotel.

Helpful?
1 Thank AZDigby2015
Andy P, Manager at Pier House Resort & Spa, responded to this review

Dear Trent R, Thank you very much for your comments on your experience at the Pier House Resort & Spa. I am happy to learn that you were able to enjoy our perfect location off of Duval St. but secluded enough to feel like a boutique hotel. That is hard sometimes when you have 6-acres of property, but I am... More 

Louisville, Kentucky
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 April 2015

This was our first time in Key West and we will be back and stay at the Pier House. Location is great and staff is amazing. We stayed in a Spa suite. It was very spacious. The bathroom was large. The concierge, Lee, set us up for a sunset sail cruise and a back country fishing trip. Both were amazing.... More 

Helpful?
1 Thank Stacy T
Andy P, Manager at Pier House Resort & Spa, responded to this review

Dear Stacy T, I am so glad to read that your first time in Key West was so memorable!! And equally glad that we were part of that. Lee DeForrest, our main concierge is truly amazing and I will be sure to celebrate your comments with him. Also....isn't the "Cook Your Catch" the best and most unique experience? Our culinary... More 

Level Contributor
8 reviews
3 hotel reviews
Reviewed 27 March 2015 via mobile

Just booked our 25th Anniversary week at the Pier House. Looking forward to having a blast after seeing all the great reviews. We didn't plan on staying an extra night, but , 5TH NIGHT is FREE. We have stayed in Key West before, but never in walking distance to many of the great restaurants.

Helpful?
Thank rushte
Andy P, Manager at Pier House Resort & Spa, responded to this review

Dear rushte, Happy Silver Anniversary! Congratulations and thank you for choosing the Pier House Resort & Spa to spend this wonderful celebration. I look forward to personally welcoming you to the Pier House Resort & Spa so I hope that you will ask for me when you arrive. We have many wonderful services to offer you, including access to Key... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Spa
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Perhaps nothing is more "Key West" than the Pier House Resort and Spa -it's like no other. Elegant accommodations, lush gardens, a private beach, a selection of restaurants and bars, a full-service spa and a for real let-your-hair-down attitude all come together in a tropical escape that simply can't be duplicated. ... more   less 

Additional Information about Pier House Resort & Spa

Address: 1 Duval St, Key West, FL 33040-6610
Region: United States > Florida > Florida Keys > Key West
Price Range: $413 - $893 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pier House Resort & Spa 4*
Number of rooms: 142
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Travelocity, Priceline, Odigeo, HotelsforEveryone and Jetsetter so you can book your Pier House Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Pier House Hotel Key West
Pier Hotel Key West
Pier House Key West Florida
Pier Key West
Pier House Resort & Spa Key West, Florida
Hotel Style:
#2 On the Beach Hotel in Key West
#4 Top resorts Hotel in Key West
#5 Spa Hotel in Key West
#6 Luxury Hotel in Key West
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Questions & Answers

Here's what travellers have asked, with answers from Pier House Resort & Spa staff and other travellers.
64 questions
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Questions? Get answers from Pier House Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Harbor View room had both an excellent patio and view.”
 of 5 bubbles Daffins, 28 Nov 2016 | Read review
“Room 218 had a beautiful view, but you couldn't see the sunset.”
 of 5 bubbles NancyJ423, 28 Nov 2016 | Read review
“Ask for waterview”
 of 5 bubbles mdobgyn0421, 27 Nov 2016 | Read review
“Ask for bay side”
 of 5 bubbles joand236, 24 Nov 2016 | Read review
“Rooms with a deck facing the Gulf are nice.”
 of 5 bubbles DianeR871, 14 Nov 2016 | Read review
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