Oh my where do I start. The service here is top notch anything you need or want the staff is always ready to jump in and provide you service. The beach area is relaxing, the sunsets are amazing. We went in a sunset cruise from the property and I didn’t want to come back it was truly paradise.
First of all - the hotel is beautiful. The service was great. Here is the problem - I booked a room with a balcony-resort view. The picture advertised a balcony w a view of the water. I paid more for this room. What I got was a below main floor room with absolutely no view of anything but mulch. I did not get a balcony and I did not even get sunlight. I had been looking forward to going to this hotel for quite some time and I was incredibly disappointed. See pictures of this room -1103. Anyway the staff credited me a whopping $100 for the two nights which was nice but was still not the same. I never did sit on the patio filled with mulch, trees, bugs and a walkway for other guests to access there basement like rooms too. As a Floridian who is always looking for getaways this was a gigantic disappointment. …
Read the recent reviews. TBH check in was late but that was honestly the only one of two negatives. Asked for an accommodation and it was granted. Check! The staff at both the pool and beach (paisley and Kevin) were fantastic. As was the supporting staff. Overall, an amazing experience. The second negative was carpet in the bungalow 🤨. Not ideal given it’s a beach bungalow. Great resort! Great times!
I will admit, after reading some recent reviews of the place we were a little skeptical. But I have to say this was an awesome and amazing place to stay for us! We had a party of 12 and we couldn’t have had better service!! Kevin and paisley at the pool were amazing!!! Seriously from drinks to just plain talking about the playoff football games we were treated as if we were old friends. We will def in be back! We loved every second of our time here!!
I wish we had read reviews first :( Let's start with the fact We stay in the keys for a month every year! Won't make this mistake again! Horrible start to vacation. So myself along with my wife and 3 children were ahead of schedule so early in the morning I called first Marriott and booked 2 adjoining bay front view rooms $400+ each. She assured me that the accommodations were set. I still contacted the hotel direct moments later to verify that the rooms were locked in and the woman said she found the notes reservation and that all was set. I let her know we were still about 8 hours away and would be arriving around 4:00 pm. Upon arrival the receptionist told me that our rooms would be in separate towers. I explained to her this was not going to work and that I had twice verified this due to kids. She said she fixed it. We made it to our rooms to find they were not connecting rooms so back to the desk. The lady tells me that since we opened the doors they could not be canceled due to Covid and the need to clean and sanitize again. Becoming obviously frustrated the all star of the staff walked up. She said she was new (in her second week) but would do what she could to help. She listened intently and said she would have to get help since she was new but she argued with the receptionist. I overheard this receptionist say they can't have that room multiple times and finally I explained it was my sons 13 birthday and we booked this stop for the view more than anything. Thank you to the greeter/true customer service savior for your effort. Good luck lasting here your work is obviously going to be tough. Moving on the receptionist told me to wait in our room and they would let us know. I came back to the desk about 30 minutes later and she said she had no news and would let us know. Sometime later we were called and told our room was ready. Upon arriving in our room which she noted was a. Presidential suite we found a larger room. 1 bed and a fold out couch. Ring ring we have no bed sheets and we're told there was a extra bed.... 25 min later we get a delivery of a rollaway bed that had springs so hard and even sharp feeling poking any who laid on it. The couch was very dirty as were both the bench and chair in the master bedroom. Their was absolutely zero scent of cleaning or sanitation and there was hair all over everything. Our great view was of a bunch of trees but if you l ok led closely you could catch a view of water through the branches. No trash cans in the room, the living room tv does not work. Happy birthday buddy! I do not recommend this establishment especially with the $900+ room tag! We rent an island a few miles up the road. An entire island for not much more! Cans of soda were also $5 with a plastic cup of ice!…
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