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Holiday Inn Express Miami-Hialeah (Miami Lakes)

424 reviews
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Traveller (93)
Room & Suite (51)
Dining (16)
Overview
  • Excellent29%
  • Very good40%
  • Average18%
  • Poor8%
  • Terrible5%
Travellers talk about
“front desk”(45 reviews)
“westland mall”(3 reviews)
“free breakfast”(14 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
2.5 Star Hotel
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Rooms
5 Mar.6 Mar.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (424)Write a Review
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All reviewsfront deskwestland mallfree breakfastthe security guarddefinately stay hereclean roomshighly recommend this hotelcomfortable stayhouse keepingbathroom doorwi ficoffee makeryogurtmiamipalmettolaundrycruise
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11 - 15 of 258 reviews
Reviewed 26 July 2017

I was hoping the poor customer service reviews I saw posted here were flukes. Unfortunately, I got to witness it firsthand. Carla, the front desk clerk was rude and dismissive. I see in previous reviews that was supposed to be remedied in the "Weekly Meeting"....More

Thank coopscs
Response from YourReviewMatters, Guest Relations Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes)Responded 28 July 2017

Dear coopscs, Thank you for your recent stay with us, for taking the time to share your opinion and we're sorry to see we failed to meet your expectations. Having just recently purchased the property in the last year, we immediately identified the need for...More

Reviewed 26 July 2017

As an IHG Platinum member, I received few days before our arrival an email from the General Manager, who welcomed me, and also listed in his mail my preferences: high floor, far away from elevators, and quiet room. After check in we received a room...More

Thank Sandor S
Response from YourReviewMatters, Guest Relations Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes)Responded 28 July 2017

Dear Sandor S, Thank you for your recent stay with us, for taking the time to share your opinion and we're sorry to see we failed to meet your expectations. Our IHG Rewards members are extremely important to us and we sincerely apologize we were...More

Reviewed 19 July 2017 via mobile

Very Friendly/Helpful staff. Nice hotel. Was very clean. Stayed for two nights and only had one problem which was with our loud neighbor , but front desk took care of it for us. House keeping is also very attentive.More

Thank Nate9818
Response from YourReviewMatters, Guest Relations Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes)Responded 24 July 2017

Dear Nate9818, We're thrilled for your 4-star review and very kind words!! As you may have noticed, we've begun our complete hotel refurbishment - as we'll be showcasing the famous IHG "Formula Blue" rooms throughout the entire hotel by ending of Q3, 2017!! Can't wait...More

Reviewed 16 June 2017 via mobile

The hotel can be translated as a branded bed and breakfast. If you are coming to Miami for shopping it delivers a great location and good access to the main roads. There is a security person who stays in the parking lot the whole night,...More

Thank rangelino
Response from YourReviewMatters, Guest Relations Manager at Holiday Inn Express Miami-Hialeah (Miami Lakes)Responded 17 June 2017

Dear rangelino, Thank you for your recent stay with us and for taking the time to share your opinion and observations. Having just recently purchased the property in the last year, we immediately identified the need for a renovation so we're transforming the entire property...More

Reviewed 29 May 2017 via mobile

Ok so the hotel is being renovated and while I was concerned this may be an issue we had no problems at all!! Good clean hotel with super friendly staff!! Would definitely stay here again!! On negative thing I could say is the elevator is...More

Thank Joie B
Management response:Responded 31 May 2017

Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay, as well as the service received. Comments like yours really encourage our whole team to continue working hard …We...More

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About
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Free Parking
Business Centre with Internet Access
Breakfast included
Meeting Rooms
Laundry Service
Multilingual Staff
Self-Serve Laundry
Dry Cleaning
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
USD 132 - USD 246 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 132 - USD 246 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (93)
Room & Suite (51)
Dining (16)
Pool & Beach (4)
Business Centre & Event Rooms (1)
Questions & Answers
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Mari6
4 January 2018|
AnswerShow all 2 answers
Response from YourReviewMatters | Property representative |
Half way there, top two floors are completed, 3rd floor almost done too!! As far as restaurants, there is fast food within a short walk but nothing as far as a proper sit-down restaurant ... but with Uber/Lyft, you're only a... More
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jennifer r
30 November 2017|
AnswerShow all 2 answers
Response from YourReviewMatters | Property representative |
Nothing in our immediate area Jennifer but a short ride in an Uber or Lyft towards Miami and you'll find all the entertainment you need!! See you at the end of the month!!
1
Vote
jennifer r
30 November 2017|
Answer
Response from Sandor S | Reviewed this property |
Hi Jennifer! The best option to contact the hotel directly. They are really helpful. All the best: sandor
1
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Room Tips
"Don't stay here!"
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"Avoid Carla at the front desk."
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"rooms - not facing to HW 826"
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"We had a suite and it was fantastic."
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