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Four Points by Sheraton Destin- Ft Walton Beach

Traveller (448)
Room & Suite (199)
Pool & Beach (169)
About
Location
Cleanliness
Service
Value
Four Points Destin-Fort Walton Beach is a tropical retreat on the beautiful beaches of the Emerald Coast. Friendly service and a relaxed setting in the Florida panhandle will ensure a great stay.
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Property amenities
Free Parking
Restaurant
Pool
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free High Speed Internet (WiFi)
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Self-Serve Laundry
Wheelchair Access
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Room features
Air Conditioning
Family Rooms
Microwave
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Ocean View
Great View
HOTEL CLASS
Hotel links
Visit hotel website
Hotel deals
Location
Full view
68Somewhat walkable
Grade: 68 out of 100
14Restaurantswithin 0.5 km
3Attractionswithin 0.5 km
Reviews & more
1,027Reviews
849Photos
22Q+A
100Room tips
Traveller rating
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Popular mentions
My girlfriend and I visited Destin/Ft.Walton for a quick getaway and we were in awe over the exceptional service and speedy check in. Shay Walker at the front desk was phenomenal. She got us checked in and help locate our room. We asked about the local spots to go to, Shay gave
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If you can hear everything in hotels, you will find this hotel to be very quiet. It's older and well constructed. Moreover, I had a room on the beach which was far from the lobby. At the Hilton in Sandestin, you will walk forever! Here, you park at the elevator and your room is
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Response from 4PointsbySheratonGM, General Manager at Four Points by Sheraton Destin- Ft Walton Beach
Responded 2 weeks ago
Dear 3-hobo-cats, We are delighted to have been your chosen hotel during your recent stay in Fort Walton Beach. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Four Points by Sheraton Destin-Fort Walton Beach and we hope you choose to create more memories with us whenever your travels bring you back to Fort Walton Beach. Sincerely, Taylor Hall General Manager Four Points by Sheraton taylor.hall@fourpointsdestinfwb.com 850-796-3820
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This has always been our hotel of choice when spending the weekend in Fort Walton. We loved the corner rooms in the beach tower because of the huge balcony. The employees at the front desk were rude and condescending. The balcony furniture was broken. Housekeeping did not come
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Response from 4PointsbySheratonGM, General Manager at Four Points by Sheraton Destin- Ft Walton Beach
Responded 2 weeks ago
Dear KimberlyhN2123NH, Thank you for your feedback. We are so very sorry that you have stayed here in the past and feel that this visit was less than exceptional. We do apologize for not exceeding your expectations and appreciate you taking the time to provide us with this information. Best, Taylor Hall
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+2
Our weekend in Destin was a great mini vacation. Great value and perfect location. The Four Points is located next to the Gulfarium and the pier. Many restaurants within walking distance. Although the resort has some age on it, it is well maintained. The rooms were updated and
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We contracted with this "hotel" for our daughter's wedding and reception in September. Believe me, I spent a lot of time in conversations with the director of sales. I am in Chicago, so she assured me that all would be great and she would make sure everything went perfectly.
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Response from 4PointsbySheratonGM, General Manager at Four Points by Sheraton Destin- Ft Walton Beach
Responded 17 Nov. 2018
Dear Curiosity51688934556, Thank you for your feedback. We tried reaching out to you multiple times with Marriott as they called me. Once they reached out, I tried you by both phone and email. I received no response. Marriott closed the case. Let me provide you below with my email that I sent to you with the date it was sent. I have removed your email so the public does not have. From: Ft. Walton GM (Taylor Hall) <taylor.hall@fourpointsdestinfwb.com> Sent: Friday, October 5, 2018 12:10 PM To: REMOVED FOR THIS POST Subject: Four Points by Sheraton Good Morning Ms. Doris, Thank you for contacting Marriott/Starwood Customer Care. I have been sent your letter in regards to your complaints. First let me apologize for not reaching out to you. When Charis came to me about your complaints- she stated that you and her had a follow up after our investigation. I was more than happy to be involved, as I did do the investigation. So again, my apologies that you wanted to hear directly from me. I want to say that I am very sorry you are unhappy with your venue choice. We do close to 40 weddings a year and to be honest, this is the first I have had these issues arise. So the minute I heard of this from Charis, I investigated. I spoke to each server and bartender separately, one after the other. Once I heard their statements, I went and spoke to my Chef and his cooks. After that, I spoke with Charis. After speaking with all parties involved, I went to my video cameras. A few findings there. I never saw my bartender close the bar. My servers were all dressed in their uniform in black pants and their black button downs, with the exception of Ashley, who was new to the property but not new to banquet serving for weddings. The bartender is seen on camera going to the kitchen to grab more ice, and only once do I see her go and retrieve more beer. My server did fall, after it is seen on camera with a guest backing into her while she had a tray full of glasses. This is not the fault of anyone as these are accidents that happen and of course I wish they did not. As far as the bar collapsing, yes this did happen. Again, seen on camera there was one guest around at the time that did knock into the bar. There were truly no guests around to get wet from. There were two ladies that came over after the bar fell to help the bartender, actually. Our team quickly (within 3 minutes see on camera) had the bar area set back up and cleaned up. At no time in the beginning of the night does the camera show an overly large line with guests waiting 20 minutes or more. We had adequate staff for your wedding. We do not have bussers as the servers both serve and remove plateware. I wanted to discuss the bartender and cash bar. I was overly concerned when I was informed of 10 guests paying a certain amount for their drinks. Again, there is no way for either of us to prove this occurred however, I will say the money taken in that night from the cash bar was not very much. I will also say that on camera, I can not see the monetary amounts taken from the guests. I also see that you feel tables and salts were removed from tables at 10:00pm. I will say any and all food items will always be removed from the tables. However at 10pm there is not one table being broken down. We do show two tables that have table cloths being removed at 1030pm with obvious debris on them. You had about 10 guests left in the area and they were dancing. These two tables with obvious debris on them were not being utilized and were the furthest from the dance floor. However, I did give staff instructions to not do that in the future. Although, again, I have never received a complaint like this. The bamboo set up- this is not a misrepresentation of our hotel. This set up that we did for you- in the picture you have, actually to me looks like the wind was blowing and has wrapped around the poles as we do not set it up like that, however, I do not have any video of this to look at. I will say the picture on our webpage- of course is from a wedding we had here and the bride selected those colors in which she did have a professional decorator do. Had there been any concerns of this day of I would have expected by team to address this immediately and make it more to your liking. Ms. Doris, At the time you spoke with Charis you were requesting a 25% discount, now you are requesting the entire wedding amount refunded. I do not feel there is a refund warranted as I have thoroughly investigated my staff as well as the cameras. I also hope this email does not come off as less than apologetic for your concerns, but I do want you to know I did thoroughly investigate this matter. I take feedback very seriously and concerns from my guests as high priority. I am more frustrated that these concerns you had were not addressed until 4 days after your departure and there was no way for us to address these issues at first contact. However, after my thorough investigation, I will not be refunding. I can absolutely offer you 35,000 points in good faith, but that is the extent of our compensation. I will also be sending my response to Marriott/Starwood so they are up to date on my communication with you. Best Regards, Taylor
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All photosTravellerRoom & SuitePool & BeachDining Business Centre & Event RoomsFamily and Play Areas
Professional photo exclusively commissioned by TripAdvisorFour Points by Sheraton Destin- Ft Walton Beach
The Deluxe Beach Front Room at the Four Points by Sheraton Destin- Ft Walton Beach
overall room
Garden
what an awsome view right from our patio!!
This is the view from the beach.
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12345640
Are there 2 pools? Are they heated? Are they open in December?
There are two pools and a hot tub. I am not sure if they are heated, but I am sure you will enjoy your stay.
0 votes
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Are beach towels available for guests?
Yes. Towels are at the pool
1 vote
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Pet friendly?
I have not seen any pets on property
0 votes
What restaurants are nearby!?
We have breakfast lunch and dinner on property but a plaza down the road within walking distance which is made up of only restaurants.
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Who can I contact to reserve beach chairs?
There is a guy in the shack at the end of the boardwalk who rents them along with jet skis and such. 30 dollars for the day. I’m sure the front desk can help you with reserving them.
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"Noise from door slamming in the ocean front part of the hotel is very, very loud."
"king bed rooms over look a parking lot"
"Only book this property if you are in the small beachfront section."
"If you can get a beach view."
"Get a beach front room!"
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PRICE RANGE
USD 105 - USD 340 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
4 points by sheraton destin- ft walton beachfour points by sheraton destin- ft walton beach hotel fort walton beachsheraton fort walton beachfour points fort walton beachfort walton beach sheratonfort walton beach four points
LOCATION
United StatesFloridaFlorida PanhandleFort Walton Beach
NUMBER OF ROOMS
216
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