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Henderson Beach Resort
200 Henderson Resort Way, FL 32541-3471
Full view
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Room & Suite (170)
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Avg. AU$431 /night, 12/14 - 12/15
AU$671
per night
AU$538
per night
AU$405
per night
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About
#1 of 42 hotels in Destin
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Reminiscent of a luxurious grand seaside manner of yesteryear, Henderson Beach Resort, seamlessly blends modern conveniences with the nostalgia of days gone by - all set against a backdrop of the authentic bustling beach town of Destin located on the Northwest Florida Gulf Coast. With reverence to its humble beginnings and nautical history as "The World's Luckiest Fishing Village," The Henderson beautifully captures the timeless romance of traditional coastal architecture and complements it with spectacular sunset celebrations, sumptuous gulf-to-table cuisine and toes-in-the-sand hospitality - all delivered with five-star level service. Nestled between the Gulf of Mexico and 200 acres of pristine nature preserve, this gracious, four-story 170-room resort hotel is the ultimate beach retreat for both leisure and business travel.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Beach
Bicycle rental
Children Activities (Kid / Family Friendly)
Wifi
Yoga classes
Fitness / spa changing rooms
Fitness classes
Sauna
Hot bath
Lazy river
Pool / beach towels
Adult pool
Outdoor pool
Heated pool
Fence around pool
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Kids' meals
Outdoor dining area
Snack bar
Poolside bar
Entertainment staff
Patio
Kids club
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Manicure
Massage
Pedicure
Salon
24-hour security
Concierge
Gift shop
Non-smoking hotel
Outdoor fireplace
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Air conditioning
Private beach
Additional bathroom
Desk
Coffee / tea maker
Minibar
Flatscreen TV
Complimentary toiletries
Housekeeping
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Iron
Laptop safe
Wake-up service / alarm clock
Refrigerator
Room types
Ocean view
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Family
Business
Languages Spoken
English
Location
200 Henderson Resort Way, FL 32541-3471
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 69 out of 100
69
10 Restaurants
within 0.5 kilometers
Reviews
4.5
1,448 reviews
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Reviews summary
This summary was created by AI, based on recent reviews.
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Henderson Beach Resort is celebrated for its pristine beachfront location, often praised for both convenience and spectacular views. While the resort's atmosphere is generally admired for its festive holiday decor and modernity, the musical ambiance may disrupt some guests' peace. The resort's rooms and cleanliness receive accolades, though value is questioned with extra costs for basic amenities.
The spa, pools, and beach services are highlights, despite some concerns about limited ice and early closures. Service is lauded as professional and friendly, with occasional slow dining service noted.
Location
Beachfront
Atmosphere
Elegant
Rooms
Spacious
Value
Expensive
Cleanliness
Pristine
Service
Attentive
Amenities
Top-notch
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Traveller rating
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Detailed Reviews
Hotel's Favourite
This place is so AMAZING!
Its pet friendly
It has a Huge gym with weights (dumbbells)
It has multiple pools (one for adults, a hot tub for adults and a family pool)
It has multiple restaurants that actually have really good food
It has a WONDERFUL spa that os just sooooooooooooo AMAZING
It has a HUGE lobby
It has EXTREMELY nice staff
It has a club for kids “Poppy’s Club” so parents can have a night/day out
It has a HUGE lawn with lawn games
Its right on the BEaUtiful beach 🏖
AND
Its a GREAT getaway All in all
oh didi i mention
they have daily activities for kids or adults
they have a fitness or yoga class daily
AND
they have a scavenger hunt for ALL ages
💕💕💕💕BOOK YOUR STAY NOW💕💕💕💕
Its pet friendly
It has a Huge gym with weights (dumbbells)
It has multiple pools (one for adults, a hot tub for adults and a family pool)
It has multiple restaurants that actually have really good food
It has a WONDERFUL spa that os just sooooooooooooo AMAZING
It has a HUGE lobby
It has EXTREMELY nice staff
It has a club for kids “Poppy’s Club” so parents can have a night/day out
It has a HUGE lawn with lawn games
Its right on the BEaUtiful beach 🏖
AND
Its a GREAT getaway All in all
oh didi i mention
they have daily activities for kids or adults
they have a fitness or yoga class daily
AND
they have a scavenger hunt for ALL ages
💕💕💕💕BOOK YOUR STAY NOW💕💕💕💕
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Date of stay: March 2023Trip type: Travelled with family
Room Tip: book ahead of time
AND
make reservations for their restaurants ahead of time
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Henderson Beach Resort
Responded 27 Mar 2023
Thank you for your stellar review from your visit this summer, and taking a moment to share your comments and feedback. We look forward to welcoming you back to cool off in the Gulf of Mexico at The Henderson Beach Resort soon again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I read a T&L article where The Henderson Resort in Destin was a top ten resort in Fla. Not sure I agree they are a Top Ten. Maybe top 25.......
Pros: The property grounds are stunning for sure. It is right across the street from the beach and has a few restaurants within walking distance and several on property which are good but very pricey. The beach here is amazing and we love the adults only pool. Pool drinks are good too, just expensive which you expect at a nice resort. Great location and our view from our room overlooks the pool and Henderson Beach State Park and we have nightly sunset views! We are in a 1 bedroom/2 ba in The Lofts unit 305. They were able to honor a early check in request which was super awesome.
Cons: I read some reviews before booking and now I can see where they do 'subcharge' you to death. Upon check in on Sunday they indicated I could park under the Lofts for $25/day. I was waiting for my entry code or parking pass to place in the car and the new lovely front desk team member indicated the entry was not restricted. I asked so anyone can park there? The manager stepped in overhearing the conversation and said they check the deck daily and use the 'honor system'. After pushing a little more she reduced the rate to $15/day. After much more discussion and she was obviously irritated with me, she said we will just take the charge off all together. I really appreciated that but it took much discussion. The chairs and umbrellas are about $15/20 day which we are only using for a few hours a day. After questioning that, the lovely beach attendant said he was not supposed to, but he would only charge us for 1/2 day. Again, I so appreciated that but why isn't that a standard choice for 1/2 day charge as we are not ones to spend all day on the beach? Also on my estimated bill there is a $48/night amenity fee which includes the bikes, boogie boards and entry to the state park. I would think the chairs/umbrellas could be included in that fee. There is a departure cleaning fee for the Lofts of $140! They will clean daily upon request for $50/day! I had to track down a housekeeping team member in the hall and ask for another trash bag. She gave me one.......I am here for an entire 7 days. Still confused why I should be responsible for a departure cleaning fee when you would have to clean it anyway when we check out? For families planning to visit, there is a Dollar Store down the street and I picked up some garbage bags and paper towels there. Lastly, there is a NON refundable damage waiver fee of $75. If I dont damage anything I am still charged???? These subcharges just feel like a way to up the total bill.
This is a nice resort for sure but I will try the Inn at Crystal Beach down the street the next visit. The gen manager here may want to visit The Jekyll Island Resort in Ga we recently visited from a service perspective. They have no exit cleaning fee, no charge for chairs/umbrellas , no damage waiver fee, and no parking fees.
Thank You, Katrina King
Pros: The property grounds are stunning for sure. It is right across the street from the beach and has a few restaurants within walking distance and several on property which are good but very pricey. The beach here is amazing and we love the adults only pool. Pool drinks are good too, just expensive which you expect at a nice resort. Great location and our view from our room overlooks the pool and Henderson Beach State Park and we have nightly sunset views! We are in a 1 bedroom/2 ba in The Lofts unit 305. They were able to honor a early check in request which was super awesome.
Cons: I read some reviews before booking and now I can see where they do 'subcharge' you to death. Upon check in on Sunday they indicated I could park under the Lofts for $25/day. I was waiting for my entry code or parking pass to place in the car and the new lovely front desk team member indicated the entry was not restricted. I asked so anyone can park there? The manager stepped in overhearing the conversation and said they check the deck daily and use the 'honor system'. After pushing a little more she reduced the rate to $15/day. After much more discussion and she was obviously irritated with me, she said we will just take the charge off all together. I really appreciated that but it took much discussion. The chairs and umbrellas are about $15/20 day which we are only using for a few hours a day. After questioning that, the lovely beach attendant said he was not supposed to, but he would only charge us for 1/2 day. Again, I so appreciated that but why isn't that a standard choice for 1/2 day charge as we are not ones to spend all day on the beach? Also on my estimated bill there is a $48/night amenity fee which includes the bikes, boogie boards and entry to the state park. I would think the chairs/umbrellas could be included in that fee. There is a departure cleaning fee for the Lofts of $140! They will clean daily upon request for $50/day! I had to track down a housekeeping team member in the hall and ask for another trash bag. She gave me one.......I am here for an entire 7 days. Still confused why I should be responsible for a departure cleaning fee when you would have to clean it anyway when we check out? For families planning to visit, there is a Dollar Store down the street and I picked up some garbage bags and paper towels there. Lastly, there is a NON refundable damage waiver fee of $75. If I dont damage anything I am still charged???? These subcharges just feel like a way to up the total bill.
This is a nice resort for sure but I will try the Inn at Crystal Beach down the street the next visit. The gen manager here may want to visit The Jekyll Island Resort in Ga we recently visited from a service perspective. They have no exit cleaning fee, no charge for chairs/umbrellas , no damage waiver fee, and no parking fees.
Thank You, Katrina King
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Date of stay: September 2020
Rooms
Location
Service
Room Tip: 305 sunset views
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from D Mars, Other at Henderson Beach Resort
Responded 19 Sept 2020
Ms King, First and foremost, thank you for taking the time out of your busy schedule to relay feedback regarding your most recent visit to The Henderson. We are humbled by your kind comments and I am so pleased to hear that the early check in was helpful. As for the comments related to areas of which we can improve, please know that I take them very seriously and I will take each of them under careful advisement. I certainly hope you will choose to return to The Henderson in the future. If there is anything I can do to be of assistance, or if you wish to discuss your stay in further detail, please reach out to me accordingly. Warm regards, David Mars General Manager The Henderson Beach Resort
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
This was our third time back to The Henderson. After parking our car, other than a few walks along the nearby streets, we never left the property. All their Covid19 procedures are well explained on their website & gave us confidence that it was time to get out of our house.. The beach was beautiful & having the State Park next door gives you plenty of open space to enjoy the sun, sand & emerald gulf waters! The fine dining at Primrose in the resort was truly outstanding as was the sashami & sushi at their sushi bar. The rooms are totally sanitized prior to check in & the daily housekeeping options we choose were executed beyond our expectations.The Spa is partially open & massages are available & relaxing. We found the employees to be courteous, well trained at their jobs & always appreciative of the management & owners.
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Review collected in partnership with this hotel
Date of stay: May 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from D Mars, Other at Henderson Beach Resort
Responded 8 June 2020
Dear Gary, Thank you for being a loyal Henderson guest. We truly appreciate your kind words regarding your visit to our Primrose restaurant as well as our Salamander Spa. We have done our very best to comply with the new COVID-19 Health guidelines and procedures, it is a unique time for everyone and receiving your feedback is great to hear. We would be most honored to welcome you back to The Henderson Beach Resort in the months and years ahead! Warm regards, David Mars General Manager The Henderson Beach Resort & Spa
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Arrived early and was put on a priority list for check in. Was given access to the facilities while we waited for a room. An hour before check in time I checked the status of our room and still not ready but was told it shouldn’t be much longer. Then at check in time went to get our room and still nothing available and no ETA could be given. Nobody at the front desk acted like they cared. 20 minutes after check in time, tried again, no room available still. In the meantime I saw several other groups get checked in and given a room. Nobody had an explanation other than the room type we were getting wasn’t ready. While talking to the lady, she tells me they can offer an accommodation when these types of things happened and asked if we had dinner reservations and how we parked (assumed I’d be given some sort of concession here). Then 30 minutes after check in time finally have a room ready. Nothing offered for the inconvenience, barely a care or an apology. Expensive parking, resort fees, and on site food and drinks. Don’t allow you to bring your own food or drinks to the pool or private beach. The room was decent, the view was the best part. Shower soaked the floor, toilet ran, terrible hand soap. Minimal TV channels. Comfy beds. The resort itself was really nice and convenient. Nice pool and gym. Games for the kids. Quick walk to the beach. Pool service staff, valet staff, and housekeeping staff all really friendly and helpful. Last day took my daughter to the boutique and she found a toy and wanted to buy it with her own money and the boutique doesn’t take cash. So we didn’t buy it and my daughter came to tears over it. And this while they were working to allow another customer to buy something with cash. The experience of the resort was fine but in my opinion not worth what you pay for. I would expect better service from the registration staff and more reasonably priced food and drink on site for guests.
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Date of stay: June 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from D Mars, Other at Henderson Beach Resort
Responded 23 June 2020
Dear brodrigo83, I cannot begin to express how sorry I am for the challenges you encountered during your recent visit to The Henderson Beach Resort. I appreciate you taking the time out of your busy schedule to communicate your experience. I am glad to read that you and your family were able to visit our many amenities on property such as the beach and pools. Again, I cannot express enough our sincere apologies for your experience and I do hope you will give us another chance to earn your trust back. Warm regards, David Mars General Manager The Henderson Beach Resort
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My fiancé and I visited The Henderson in September 2020. We enjoyed the resort very much. There are 2 pools; one for adults only and a lazy river and pool which are open to all.
The beach was immaculate - but the chair rental was expensive considering you are paying north of $350 a night for the room and a resort fee on top.
We ate breakfast twice and enjoyed it both times. We had dinner once at horizons. The shrimp and the oysters were phenomenal.
Considering we went during Covid-19 90% of the experience was great. Lots of staff cleaning high touch areas. Sanitized room. We decided not to have housekeeping. However, the other guests, particularly in the bar area did not all adhere to social distancing. People were sat closely at the bar area and no masks were worn by patrons. We were uncomfortable with this and took our drinks to our room.
There are some great restaurants near by; The Back Porch, Crab Shack and Pazzo Italiano.
We stayed for 4 days and it was just the right amount of time.
The beach was immaculate - but the chair rental was expensive considering you are paying north of $350 a night for the room and a resort fee on top.
We ate breakfast twice and enjoyed it both times. We had dinner once at horizons. The shrimp and the oysters were phenomenal.
Considering we went during Covid-19 90% of the experience was great. Lots of staff cleaning high touch areas. Sanitized room. We decided not to have housekeeping. However, the other guests, particularly in the bar area did not all adhere to social distancing. People were sat closely at the bar area and no masks were worn by patrons. We were uncomfortable with this and took our drinks to our room.
There are some great restaurants near by; The Back Porch, Crab Shack and Pazzo Italiano.
We stayed for 4 days and it was just the right amount of time.
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Date of stay: September 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from D Mars, Other at Henderson Beach Resort
Responded 18 Sept 2020
KatyLewHou, Thank you so much for taking the time to review The Henderson Beach Resort! We are delighted to hear that you had such a great visit. Please accept my most sincere apologies for your experience in Horizons. While we are in compliance with CDC guidelines, we need to make certain our guests are always comfortable. Please know that I will be addressing the situation personally. We hope to welcome you back to The Henderson very soon! Warm regards, David Mars General Manager The Henderson Beach Resort
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Had to start telework due to the new spike in infections, and wanted to visit someplace relatively safe AND relaxing! Thrilled to find the The Henderson’s takes health precautions seriously. 100% of the staff (to include senior management) wear masks. Even during the off season, they have a team of folks disinfecting everywhere.
On top of that, the wifi is super fast and strong everywhere (including the hot tub)! If you are going stir crazy with being locked in, and you want to get away while still staying productive, hit The Henderson!
On top of that, the wifi is super fast and strong everywhere (including the hot tub)! If you are going stir crazy with being locked in, and you want to get away while still staying productive, hit The Henderson!
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Date of stay: December 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from D Mars, Other at Henderson Beach Resort
Responded 29 Dec 2020
Dear RPRomans13, Thank you for being a loyal Henderson guest. We truly appreciate you putting your trust in us to provide a great experience. We have done our very best to comply with the COVID-19 Health guidelines and procedures, it is a unique time for everyone and receiving your positive feedback is great to hear. We look forward to welcoming you back soon for another outstanding stay! Warmest regards, David Mars General Manager The Henderson Beach Resort
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here for our mini-honeymoon in October and had an absolute blast! We drove in from Texas and although Florida is not much for wearing masks The Henderson still enforced a mask policy with their staff and encouraged guests to wear them. We REALLY appreciated this and felt a lot safer! The resort is absolutely gorgeous and is well kept up, they definitely pay attention to details. The resort was busy but not crazy and we never had to fight over pool chairs or to have our own space. The bar at the beach is nearby and there is a server in the adults pool area. We loved this! We had massages which were amazing! The women's side had their own steam shower and spa tub which I highly recommend using after the massage. We also tried all the bars and restaurants during our stay and they were all fantastic.
I cannot rave about the staff at this resort enough. From check in, valet, servers at the pool, bars and restaurants, the guys at the beach- everyone is so friendly and helpful! We loved the entire resort and were shocked that there was such a gorgeous, high end resort in driving distance of Austin, TX. We can't wait to go back!
I cannot rave about the staff at this resort enough. From check in, valet, servers at the pool, bars and restaurants, the guys at the beach- everyone is so friendly and helpful! We loved the entire resort and were shocked that there was such a gorgeous, high end resort in driving distance of Austin, TX. We can't wait to go back!
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Date of stay: October 2020
Cleanliness
Service
Room Tip: We loved our gulf room view! Having a veranda is a must!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from D Mars, Other at Henderson Beach Resort
Responded 10 Nov 2020
Dear dbergs88, We are humbled by your kind words! Here at The Henderson Beach Resort we strive to go above and beyond to ensure our guest have a memorable experience in all facets. We have done our very best to comply with the new COVID-19 Health guidelines and procedures, it is a unique time for everyone and receiving your positive feedback is great to hear. We look forward to welcoming you back soon for another outstanding stay! Warmest regards, David Mars General Manager The Henderson Beach Resort
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We arrived early but room was not ready but we were given a resort key so that we could use the pool or beach access. Only had to wait about 20 minutes to get into room which still put us in before the check in time. Adult pool was nice, except for one afternoon when a large group including 2 small children piled into the hot tube! Other larger family pool was also nice. Pool food/beverage service was nice and fast. Short walk to the beach. Bring your own chair unless you want to pay $40 per day for 2 chairs and umbrella, which we thought was worth the price. Beverage and food service on the beach as well. Only downside was the constant helicopters flying over and the construction next door, our room had a great view one direction but to the right was the construction and road noise so it was not pleasant to sit out on balcony.
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Date of stay: April 2021
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from D Mars, General Manager at Henderson Beach Resort
Responded 3 May 2021
Thank you for taking the time to share your recent stay with us. I am delighted to hear that you had an overall good visit and were able to enjoy all our outdoor amenities. We do apologize for any noise you heard from our neighboring businesses, we hope it didn't disrupt your vacation too much. Please come back and visit us again soon! Warm regards, David Mars General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I read previous reviews about the walls being really thin, and I should have listened to them. You hear EVERYTHING at night in this resort. Whether it's people in the room next door, people above you, even the elevator moving. But most of all, when the A/C turns on in your bedroom it's like someone just turned on a vacuum cleaner. We had maintenance come and look at the A/C but it was only a minimal improvement.
Just know you are paying for an elegant, luxurious resort, but getting much less. In all the hotels I've ever stayed at over the years, I've never experienced the pools running out of towels. And this isn't even a large resort, and they aren't selling all their rooms. Completely inexcusable. This actually happened on 2 separate occurrences on the same day. So upon walking back to our room soaked, we call to have some extra bath towels sent to our room and they never delivered them. Very poor customer service.
Just know you are paying for an elegant, luxurious resort, but getting much less. In all the hotels I've ever stayed at over the years, I've never experienced the pools running out of towels. And this isn't even a large resort, and they aren't selling all their rooms. Completely inexcusable. This actually happened on 2 separate occurrences on the same day. So upon walking back to our room soaked, we call to have some extra bath towels sent to our room and they never delivered them. Very poor customer service.
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Date of stay: June 2020
Cleanliness
Service
Sleep Quality
Room Tip: Stay at another resort unless you're a very deep sleeper.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Henderson Resort is beautiful and the location for this stay was perfect. Loved looking at the gulf, overlooking the pool and caught every sunset from our Loft balcony.
But let me explain my low rating. It starts with the clogged toilet in the hall bath. If this bathroom was sanitized for COVID, would the housekeeping staff not have known this toilet was not working properly? The dust underneath the bed was disgusting along with previous guest's medication near the headboard. We borrowed a swifter from the housekeeping closet and dusted the floor along with the baseboards in the bedroom. Opened the fridge/freezer to check for ice. Quickly dumped the ice from the previous guest and noticed the warning light to change the water filter was blinking. Again, if this appliance had been wiped down and sanitized, would housekeeping not have noticed this needed to be changed? Woke up the first morning to find ants crawling on the coffee maker. Smashed a few and didn't think too much about it, but then the second morning was much, much worse. We did call the front desk to address these issues and they were resolved by engineering, except for the ants. Two days later, the ants were in the bathroom. We did not mention that the grout in both bathroom floors was broken and missing, stains on the rug in the living room, mold in the shower, and stained baseboards in the bathrooms from water damage.
For all the extra fees you pay in addition to the room rate, we were expecting more., perhaps pristine conditions. When we discussed the previously listed issues with the chap at the front desk, it is obvious he was offended or doesn't like his job. The night before our departure, we received a call to verify our check out the next morning. We were asked how our stay was and we reiterated that the ant problem was never resolved. We were told that a credit would be forthcoming for our inconvenience, but we did not receive that based on our folio received by email.
Check your accommodations upon arrival. Wish we would have done that... we would have asked for a different room.
But let me explain my low rating. It starts with the clogged toilet in the hall bath. If this bathroom was sanitized for COVID, would the housekeeping staff not have known this toilet was not working properly? The dust underneath the bed was disgusting along with previous guest's medication near the headboard. We borrowed a swifter from the housekeeping closet and dusted the floor along with the baseboards in the bedroom. Opened the fridge/freezer to check for ice. Quickly dumped the ice from the previous guest and noticed the warning light to change the water filter was blinking. Again, if this appliance had been wiped down and sanitized, would housekeeping not have noticed this needed to be changed? Woke up the first morning to find ants crawling on the coffee maker. Smashed a few and didn't think too much about it, but then the second morning was much, much worse. We did call the front desk to address these issues and they were resolved by engineering, except for the ants. Two days later, the ants were in the bathroom. We did not mention that the grout in both bathroom floors was broken and missing, stains on the rug in the living room, mold in the shower, and stained baseboards in the bathrooms from water damage.
For all the extra fees you pay in addition to the room rate, we were expecting more., perhaps pristine conditions. When we discussed the previously listed issues with the chap at the front desk, it is obvious he was offended or doesn't like his job. The night before our departure, we received a call to verify our check out the next morning. We were asked how our stay was and we reiterated that the ant problem was never resolved. We were told that a credit would be forthcoming for our inconvenience, but we did not receive that based on our folio received by email.
Check your accommodations upon arrival. Wish we would have done that... we would have asked for a different room.
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Date of stay: January 2021
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from D Mars, General Manager at Henderson Beach Resort
Responded 15 Feb 2021
Dear Mr. Womack, Thank you for taking the time to share your experience with us. I sincerely apologize for the challenges you encountered during your stay in our Lofts. We ensure you that our team strives to curate an exceptional guest experience and this is uncharacteristic of our expectations. After speaking with our guest services team, I am thrilled to hear that you may be giving us the opportunity to welcome you back to The Henderson. I can assure you that we have taken your comments into careful consideration. We look forward to welcoming you back to the glistening gulf and stunning sunsets you enjoyed during your visit. Warmest regards, David Mars General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I am not sure.
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"Don’t forget that happy hour is from 3:30 to 4:30 every day – hard to beat free drinks and stellar view! rooftop bar For a great sunset!"Read full review
"Reserve beach umbrellas well in advance. Valet can take half hour to pull around. Suggest vehicle remain up top if leaving soon again."Read full review
"Hotel has 7 day cancel. Not good for September travel as weather can decline rapidly in Florida."Read full review
"The beach was pretty crowded so reserve chairs early for the beach. The pools also ended up pretty crowded. I got an early, I was good."Read full review
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PRICE RANGE
AU$332 - AU$671 (Based on Average Rates for a Standard Room)
LOCATION
United StatesFloridaFlorida PanhandleDestin
NUMBER OF ROOMS
170
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Claim Your ListingHENDERSON BEACH RESORT - 2024 Prices & Reviews (Destin, FL) - Photos of Hotel - Tripadvisor
Frequently Asked Questions about Henderson Beach Resort
Which popular attractions are close to Henderson Beach Resort?
Nearby attractions include Crystal Sands Beach (0.4 km), Hurricane Lanes (0.3 km), and Destin Raceway Dune Buggy's (0.4 km).
What are some of the property amenities at Henderson Beach Resort?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Henderson Beach Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Henderson Beach Resort?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Henderson Beach Resort?
Yes, valet parking is available to guests.
What are some restaurants close to Henderson Beach Resort?
Conveniently located restaurants include Beach Walk at Henderson Park Inn, Pazzo Italiano, and LongHorn Steakhouse.
Are there opportunities to exercise at Henderson Beach Resort?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Henderson Beach Resort?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Henderson Beach Resort?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Henderson Beach Resort offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Does Henderson Beach Resort have any great views?
Yes, guests often enjoy the city view available here.