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This should be a great place to stay and if you stay there I hope that it is. It wasn't for me. I arrived at the hotel before the check-in time by a couple of hours. The person at the desk told us that we...More
Response from 00esa, Manager at Extended Stay America - St. Petersburg - Carillon ParkResponded 1 week ago
We appreciate you taking the time to provide feedback. We apologize for the behavior of our employee and the difficulties you experienced at the hotel. We have shared your remarks with our team in effort to prevent anything like this from happening again. We assure...More
We stayed at this hotel several years ago when it was called Homestead. We just loved it so on this trip we stopped to see if there was a room available. There was and it was the same room we had before. We were so...More
Thank Dorothy L
Response from 00esa, Manager at Extended Stay America - St. Petersburg - Carillon ParkResponded 4 weeks ago
Dorothy, welcome back to Extended Stay America. We are delighted to know you were impressed with our ideal location and that you had a great time with us. Thanks again, and we cannot wait for your next visit.
I stayed here last year. While getting dressed prior to check out, I spotted a bedbug. I recorded it moving then scooped it up in a napkin and took it to the front desk.
I filed a report and an inspector came out. My room...More
Thank Tonya G
Response from 00esa, Manager at Extended Stay America - St. Petersburg - Carillon ParkResponded 18 July 2018
Thank you for being a guest at our hotel. We were extremely sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness of our rooms. Our pest control provider has serviced the hotel, and we are...More
Beyond disgusting and will never go back -or- recommend anyone to stay there. I didn't even stay the night, I checked out early the same day.
I arrived in Tampa in the early morning from a flight - they did accommodate me by allowing me...More
Response from 00esa, Manager at Extended Stay America - St. Petersburg - Carillon ParkResponded 3 June 2018
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. You deserved a comfortable and stress-free stay, We assure you that what you experienced is not acceptable, and we will take immediate action to identify why...More
Would not go there again. For some reason they were doing construction next to our room. I thought it was very rude and Loud .It was so loud the walls were shaking
Check your room first !!!!
And the room not clean.More
Thank Brian M
Response from 00esa, Manager at Extended Stay America - St. Petersburg - Carillon ParkResponded 14 May 2018
Brian, thank you for taking the time to provide feedback about your visit. We're sorry your stay was impacted by the on-going renovation. We plan the noisiest work when it will cause the least disturbance to our guests, and regrettably, this was unavoidable. Your feedback...More