Holiday Inn Express & Suites Boynton Beach West, an IHG hotel
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Holiday Inn Express & Suites Boynton Beach West, an IHG hotel
2001 West Ocean Drive, Boynton Beach, FL 33426
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Avg. AU$420 /night, 3/22 - 3/23
AU$420
per night
AU$327
per night
AU$234
per night
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About
#8 of 11 hotels in Boynton Beach
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Welcome to the Brand new Holiday Inn Express & Suites Boynton Beach! Our Holiday Inn Express & Suites Boynton Beach is the ideal destination for your business or leisure needs. We are located just 1.2 miles off of I-95 exit 57 and within minutes from Palm Beach International Airport. Enjoy our convenient location to shopping, dining and exciting night life. If work is what brings you to us we have you covered. Polish up that presentation or prepare for your meeting with our complimentary business center services. Vacationing families will love our Express Start Breakfast bar with hot and cold items including our signature cinnamon rolls. We also offer complimentary high speed internet, local phone calls, fitness center and business center. Our hotel is close to attractions like Rapid Water Park (18 mi.) Palm Beach Zoo & Conservation Society (18 mi.) Morikami Museum and Japanese Gardens (10 mi.) and Ocean Front Park Beach (3 mi.). While staying with us in Boynton Beach, the Boynton Beach Mall is located just a short 1.5 mi. drive from the hotel to take care of all your shopping needs. Our business traveler will find us conveniently located to Ebay, Bethesda Memorial Hospital, AT&T Inc., Siemens and HCR Manor Care
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free breakfast
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Parking
Wifi
Outdoor pool
Breakfast available
Breakfast buffet
Vending machine
Meeting rooms
Convenience store
Newspaper
Non-smoking hotel
24-hour front desk
Self-serve laundry
Room features
Air conditioning
Housekeeping
Safe
Bottled water
Microwave
Refrigerator
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Mid-range
Family
Languages Spoken
English, Spanish
Location
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 56 out of 100
56
West Palm Beach Intl Airport
17.8 km•
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Fort Lauderdale-Hollywood International Airport
50.7 km•
See all flights
Rental Cars
22 Restaurants
within 0.5 kilometers
3 Attractions
within 0.5 kilometers
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
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Detailed Reviews
Beware.....the accomodations are spartan. Half of the room had insufficient lighting. Literally no lights over the closet space or mirror space. Breakfast was typical pre-fab flavorless.
The worst was the deposit scam. They charge $250 on your credit card for incidentials which was promised to be repaid upon checkout. Also, they don't give you a paper reciept upon checkout. They say "I just mailed you receipt to your email and your card was credited with a refund". Neither of which happened. I am still fighting with them to refund my $250. They will give escuses like..."Oh it takes several days for the refund to be processed." Yet, the $250 charge goes on your account on the day you check in....i guess it doesnt take several days for that. Seems like a nice money float they got going there.
The worst was the deposit scam. They charge $250 on your credit card for incidentials which was promised to be repaid upon checkout. Also, they don't give you a paper reciept upon checkout. They say "I just mailed you receipt to your email and your card was credited with a refund". Neither of which happened. I am still fighting with them to refund my $250. They will give escuses like..."Oh it takes several days for the refund to be processed." Yet, the $250 charge goes on your account on the day you check in....i guess it doesnt take several days for that. Seems like a nice money float they got going there.
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Date of stay: November 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The staff that checked me in Aug 21 -22 (it was after midnight ) was awesome. The room was clean and comfortable. The breakfast being included is a plus. The person in charge for the breakfast should make sure it’s replenished more often. There was a lot of loud banking, electrical sawing etc starting in the very early morning (6/7am) hours for 3-4 days straight. After the 2nd day a sign was placed after my brother complained. I met another guest who had the same noise complaint as well. This construction work should have been done in the afternoon.
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Date of stay: August 2024Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: None i can think off
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Express & Suites Boynton Beach West, an IHG hotel
Responded 11 Sept 2024
Hi Jheanell J, Thank you for staying at the Holiday Inn Express & Suites Boynton Beach West. We appreciate you for banking on our hotel for your travel needs. We aim to be a great place where our guests can rest, and recharge. I'm sorry your stay didn't cut it due to the issues you encountered. I have shared your comments with the hotel management team. We will certainly utilize your feedback to improve future guests’ experiences. I hope that the next time your travels take you to the area, you will choose to stay with us again! Many thanks, Jonathan A Case Manager IHG Hotels & Resorts Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our family booked 4 rooms here for a funeral. We were not familiar with the area but could not have picked a better location. Behind the hotel there are numerous stores, restaurants and a bakery that you can walk to. Nearby is a supermarket and bowling alley. The room had ants in the bathroom sink. We did not see them after the first day. The room was spacious and overall clean. The breakfast area had many options but many were high carb choices such as bagels, donuts and cereals. There is a coffee, tea and hot chocolate station in the lobby. However, after a long day I went to make a cup tea and there was no water. I waited for 20 minutes at the front desk and had to go behind the counter to find a staff member. The lady on duty was on her cell phone and annoyed to be interrupted. I told her that there were 3 other customers waiting at the desk for service. She was RUDE and told me I had to wait until the next day for housekeeping to refill the water. All other staff members were courteous. If you are a light sleeper this may not be the place for you because you can hear all chatter in the hallways as early as 6 am.
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Date of stay: January 2023
Value
Location
Service
Room Tip: Go to Palermo's bakery behind the hotel. EXCELLENT!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Express & Suites Boynton Beach West, an IHG hotel
Responded 25 Mar 2023
Hi Rayej, We appreciate you providing us with feedback regarding your stay at our hotel. We are pleased you chose to do business with IHG® Hotels & Resorts. Holiday Inn Express has friendly and responsive service when you need it. I'm sorry for the situation. I shared your feedback with the hotel management so that necessary actions are in place to improve guest satisfaction. I trust their resolution will make your next stay with us better than the last. Your business with IHG® Hotels & Resorts is appreciated. I hope you consider staying with us again to redeem your confidence. Sincerely, Renz A. Case Manager IHG Hotels & Resorts Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
If you are visiting Boynton Beach, this hotel is a good choice. The lobby and reception area are welcoming. We immediately noticed the bright and well-maintained lounge/breakfast area. The room was clean and the beds comfortable. The breakfast offerings were varied with cereals, pastries, fruits, and some hot protein choices. The serving area was well monitored and food refilled frequently. The one area that seemed to be an issue was the ability for the rooms to be serviced in a timely manner. The number of people cleaning the rooms does not seem to be enough. We were unable to check in to a room until 4:00 PM. The next day we were out of the room all day. When we returned the room at 5:00 PM our room had not yet been serviced. Because it was so late, we just chose to get clean towels and skip the service.
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Date of stay: January 2025Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This was by far the worst hotel we have ever stayed at! Management treated us awful! We had to wait an hour to get checked in. We stood for an hour and after finally being seen they tell us we have to pay a deposit and they don't know when we will get it back. 3-5 days at the most. They charged our card when they were not even supposed to until we were at the property. We stayed one night and in all our card was charged over $600. Other people who checked in before us were only paying around 250 or under and the entire hour we stood there the rude man at check in did not tell any of them about the $250 nor did they get charged for it! We watched him check in 10 people before us and not one of them were told about the fee. The worst part is the next morning we come down for breakfast and there was not any! NO FOOD! $600 for one night with breakfast included and no breakfast at all!!!! So we got over charged for a crappy room and to be treated poorly and then the breakfast that was supposed to be included wasn't even served. the front desk said the cooks just didn't show. Poor hotel. Poor management.
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Date of stay: February 2024Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Express & Suites Boynton Beach West, an IHG hotel
Responded 11 Mar 2024
Hi Morgan W, Thank you for telling us about your experience at Holiday Inn Express & Suites Boynton Beach West and writing about these matters. Here in our properties, we stay true to the strengths that our guests expect and value. I saw your evaluation of our services and am sorry your stay was unsatisfactory. I know this is not what you expected from a quality chain like ours, and I understand your sentiments. I forwarded your comments to our managers, and we took action to avoid this from happening again. I am sending you a private message so we can discuss your stay further. I invite you to come on your next travel adventure. I know that you won't regret your decision. All the best, Oscar C. Case Manager IHG Hotel & Resorts Services
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel says it takes cleanliness seriously, however one of our rooms had live ants all around the air conditioner, the other had a 100+ dead bugs in the window area. One room the toilet wouldn’t stop running and clock was not set correctly. Front desk staff response to these issues were “ we are short staffed and we will try to get to it”. We needed to be rather assertive to get the issues resolved. No other rooms available.
At checkin no one told us we needed to ask for full service, other wise they just put towels on a bar. Even after asking for full service, they didn’t make beds, bring in any cups (after they threw the others away), or vacuum the rooms. When asking for some glasses they said that it was a housekeeping issue and she was front desk, after complaining she went in the back and found a couple.
Breakfast was a joke, once items were gone they didn’t put any more out. On Sunday they didn’t have breakfast at all, reason: the breakfast attendant didn’t show up, snd no one else could do it. Coffee was from the day before. No manager available until January 4th, after our departure.
The staff could care less about the guests, always said it was someone else’s issue ant their apologies were less than sincere. Overpriced, poor service and not clean. I would never stay here again or recommend it.
At checkin no one told us we needed to ask for full service, other wise they just put towels on a bar. Even after asking for full service, they didn’t make beds, bring in any cups (after they threw the others away), or vacuum the rooms. When asking for some glasses they said that it was a housekeeping issue and she was front desk, after complaining she went in the back and found a couple.
Breakfast was a joke, once items were gone they didn’t put any more out. On Sunday they didn’t have breakfast at all, reason: the breakfast attendant didn’t show up, snd no one else could do it. Coffee was from the day before. No manager available until January 4th, after our departure.
The staff could care less about the guests, always said it was someone else’s issue ant their apologies were less than sincere. Overpriced, poor service and not clean. I would never stay here again or recommend it.
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Date of stay: January 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Express & Suites Boynton Beach West, an IHG hotel
Responded 16 Jan 2022
Hi maryzB2119UD, I am glad you left feedback. Thanks for staying at our Holiday Inn Express & Suites Boynton Beach West! We promise to deliver a fresh, practical and efficient experience, but I'm concerned you did not feel it this time. I am sorry to learn about the issues encountered during your recent stay with us, particularly with the cleanliness lapses, the limited housekeeping services, and the lapses from our staff. While we aim to provide excellent service, I am worried you felt uneasy withe the breakfast letdown. IHG Hotels & Resorts sincerely cares about your experience, and I appreciate your taking the time to let us know. I have shared your comments with hotel management, who responded with genuine concern for the impact this had on your stay. I know they appreciate you sharing your experience and am confident they will take steps so this doesn’t happen again. I'd like to obtain additional details regarding your experience so I have also sent you a private message. I hope you will give us a chance of staying with us again to show you that your unsatisfactory stay was an exception. Cheers, June A. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is easily one of the worst hotels I’ve ever stayed at. My family and I stayed for three nights in two rooms. The carpet in the hallways and rooms is dirty. Both rooms were inhabited by ants. One had numerous dead ants along the window sill, and the other had about fifty live ants crawling along the air conditioner and entire wall. The best they could do was spray the area. Another room was not available at the time as the hotel was sold out. Although the ants did die, housekeeping did not vacuum the floor, so dead ants littered the floor throughout the rest of the stay. One of the rooms also had a faulty toilet.
Housekeeping was problematic as well. No housekeeping was performed the first night. Only new towels were laid out. Upon inquiry, the front desk noted that housekeeping is only performed upon request. This was not communicated whatsoever upon check in, which would have prevented the confusion and annoyance. I requested full housekeeping for the other two days. The bathroom was cleaned but the bed was not made nor any vacuuming done (see dead ants above).
Some of the front desk workers were shockingly awful. After requesting the toilet get fixed and the ants addressed, two younger staff stated they were busy and weren’t sure if they could even get to it in 24 hours. This was overheard by a manager of some sort, who addressed these issues fairly quickly. Additionally, in a separate inquiry regarding the housekeeping, the front desk staff stated she didn’t have anything to do with housekeeping and couldn’t do anything about it. A simple phone call to housekeeping would have sufficed. So lazy and rude! Management seemed to be the only workers that would get anything done.
Needless to stay, we’ll never stay here again and would recommend that anyone considering a stay in this area find accommodations elsewhere.
Housekeeping was problematic as well. No housekeeping was performed the first night. Only new towels were laid out. Upon inquiry, the front desk noted that housekeeping is only performed upon request. This was not communicated whatsoever upon check in, which would have prevented the confusion and annoyance. I requested full housekeeping for the other two days. The bathroom was cleaned but the bed was not made nor any vacuuming done (see dead ants above).
Some of the front desk workers were shockingly awful. After requesting the toilet get fixed and the ants addressed, two younger staff stated they were busy and weren’t sure if they could even get to it in 24 hours. This was overheard by a manager of some sort, who addressed these issues fairly quickly. Additionally, in a separate inquiry regarding the housekeeping, the front desk staff stated she didn’t have anything to do with housekeeping and couldn’t do anything about it. A simple phone call to housekeeping would have sufficed. So lazy and rude! Management seemed to be the only workers that would get anything done.
Needless to stay, we’ll never stay here again and would recommend that anyone considering a stay in this area find accommodations elsewhere.
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Date of stay: December 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This review is pertaining to the Holiday Inn in Boynton Beach, Florida on 4/23/2021 - 4/25/2021. We were greatly disappointed and disgusted with the dirt and poor overall standard in this hotel. The room had poor lighting and as a handicapped person made it awfully hard to maneuver and feel safe within the room. The rugs within the room were extremely stained to the visible eye even with the dimmed lighting. The linen on the beds also were stained and had an extreme damp smell. By the front door there was strange marking that is unidentifiable which make me and my family uncomfortable. When asked about the dirty room the night of check in we were told it was due to COVID that they can not clean the room every day which we were understanding to that we know the sheets were not going to be changed but the room required intense cleaning more than a daily upkeep. We were never given the opportunity to change room. The furniture in the room was badly stained. Upon check out we complained to the desk clerk who gave us false information. She became rude and the manager told us to get the Fu## out of his hotel. They did not care and lacked empathy and customer service. This hotel being only 5 years old is despicable and Holiday Inn Corporation should be ashamed. Will never stay there and would not recommend to anyone. Please beware.
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Date of stay: April 2021
Value
Cleanliness
Service
Room Tip: If you book through a third party they will not do anything for you.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Express & Suites Boynton Beach West, an IHG hotel
Responded 10 May 2021
Hi lindahasph, Thank you for your feedback regarding your recent visit. We work hard to deliver an exceptional guest experience, and it is apparent in your case we fell short. Issues with the cleanliness of the room and customer service gave a negative impact on your stay. These will be looked into and addressed with our teams. I have also sent you a private message to obtain additional details. Again, thanks for staying with us. We value your comments and welcome the opportunity to provide you with a better experience. Sincerely, Connie D Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I have never stayed at a worse hotel. The manager, "Erik" was rude, unprofessional and threatening. The breakfast was sparse, promised fruit which never came. Told that pancakes are a hit and miss. Tables were dirty and unsanitary. The room was dark and the beds and pillows uncomfortable. Booked 2 queen beds but beds were "full" and staff lied, one said all beds are "full", another said they were all "queen" size, which is it?? Definitely not queen!! The pool area was shuttered, management said for "inspection". Nothing said on website or at check in. The staff was uncooperative, a lot of noise in hotel, the staff couldn't care less.
I would rather sleep in my car than stay at this hotel. They treat their guests like dirt!! DON'T STAY HERE!!!!
I would rather sleep in my car than stay at this hotel. They treat their guests like dirt!! DON'T STAY HERE!!!!
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Date of stay: November 2021
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Express & Suites Boynton Beach West, an IHG hotel
Responded 29 Dec 2021
Hello jeffrmessinger, Thank you for your recent stay and for taking the time to write us a review. I am sorry to learn that your stay fell below expectations due to the issues encountered with the service provided by our staff, the room allocated, the breakfast, upkeep of the common areas, and the condition of the pool. As our guests, we want to do our best to make sure you always have a relaxing and comfortable stay experience. I understand we missed the mark this time. Trust that your comments are all taken into account and shared with the hotel management. I'm confident that appropriate steps will be taken so this doesn't happen again. I also sent you a private message to follow up and get more details. We hope you give us another chance and provide you with an outstanding stay that you deserve! Many thanks, Jonathan A Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Came to town for a funeral booked a king room for a couple days and had nothing but problems. Room never got cooler than 85 degrees informed hotel management and instead of fixing the problem informed me that he was the new GM (Richie) and that all the problems were a result of the past GM. How does this matter to me? I just want my air to work. So then I come to him after trying to make a cup of coffee and I go to put the pod in the Keurig and ants are pouring out. The room is infested. Once again manager does nothing offers me 3000 points on my ihg account claimed it would get me a free night for that amount. I went to the app and cheapest room I could find was 10000 pts so he lied to me. Checked out this morning and during whole trip no one ever came to room to address ants or AC. Horrible customer service steer clear of this dump.
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Date of stay: March 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Express & Suites Boynton Beach West, an IHG hotel
Responded 23 Mar 2023
Hi tomrS9458VG, Thank you for choosing our Holiday Inn Express Boynton Beach West for your travel stay. Pleasure having you also as one of our IHG One Rewards members. We offer an efficient and frictionless experience for guests on the move. I'm sorry for the issues you experienced while staying with us. I have sent your sentiment to our hotel management for a proper workaround. I also sent you a private message to extend our sincere apology. I hope you can give us a chance to gain your trust. We will wait for your next stay. Best regards, Dominador R. Case Manager IHG Hotels & Resorts Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
No sure ... call the hotel directly and ask them.
PRICE RANGE
AU$204 - AU$379 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Holiday Inn Express & Suites Boynton Beach East
LOCATION
United StatesFloridaBoynton Beach
NUMBER OF ROOMS
92
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Frequently Asked Questions about Holiday Inn Express & Suites Boynton Beach West, an IHG hotel
Which popular attractions are close to Holiday Inn Express & Suites Boynton Beach West, an IHG hotel?
Nearby attractions include AMF Boynton Beach Lanes (0.2 km), Europa Billiards (0.07 km), and Sky Picture Framing (0.3 km).
What are some of the property amenities at Holiday Inn Express & Suites Boynton Beach West, an IHG hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
What food & drink options are available at Holiday Inn Express & Suites Boynton Beach West, an IHG hotel?
Guests can enjoy free breakfast during their stay.
Is parking available at Holiday Inn Express & Suites Boynton Beach West, an IHG hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express & Suites Boynton Beach West, an IHG hotel?
Conveniently located restaurants include Rice Fine Thai & Asian, El Atico Restaurant, and Boynton Pizza.
Are there opportunities to exercise at Holiday Inn Express & Suites Boynton Beach West, an IHG hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Are pets allowed at Holiday Inn Express & Suites Boynton Beach West, an IHG hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Holiday Inn Express & Suites Boynton Beach West, an IHG hotel offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Holiday Inn Express & Suites Boynton Beach West, an IHG hotel?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Holiday Inn Express & Suites Boynton Beach West, an IHG hotel?
Many travellers enjoy visiting Town of Lantana (6.6 km).
Is Holiday Inn Express & Suites Boynton Beach West, an IHG hotel accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.