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Sheraton Suites Wilmington Downtown Hotel

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Sheraton Suites Wilmington Downtown Hotel
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447 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Suites Wilmington Downtown Hotel
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Showing 439: English reviews
Wilmington, Delaware
Reviewed 11 August 2013

We booked this hotel tempted by great deals on Expedia. However, after parking, breakfast and internet charges, we simply did not accrue the savings we expected. This could be a great hotel for business visits but certainly not for a family. We did not feel safe to explore the surrounding neighbourhood and were therefore reliant on the hotel restaurant for...

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Helpful?
Thank Ela S
EJolikko, General Manager at Sheraton Suites Wilmington Downtown Hotel, responded to this review

Thank you for you feedback regarding your recent stay with the hotel. I completely understand your frustration regarding additional charges, all of these are posted on the web site, however I am sorry that you did not see them. I do recommend booking on Sheraton.com as there are numerous packages available that do include these items at a reduced price....

Orleans, Massachusetts
Reviewed 8 August 2013

This is a very tired hotel with a less than fully motivated staff...mostly I suspect from the lack of any close by competition. Starwood points are also NOT available if you book through a travel site but of course Starwood doesn't tell you that. The hotel needs a facelift to justify the rates it is getting. And Starwood points were...

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Helpful?
Thank John L
EJolikko, General Manager at Sheraton Suites Wilmington Downtown Hotel, responded to this review

Thank you so much for your feedback regarding your stay at the Sheraton Suites Wilmington DE. Although I haven’t been able to talk with you directly regarding your stay experience, however I would like to apologize for the inconvenience that you encountered. Although it may not appear to be true, this hotel and its staff take great pride in delivering...

Ohio
Reviewed 31 July 2013

We were a little concerned due to some of the reviews, but we were pleasantly surprised. The room obviously wasn't fresh off an overhaul, but it was nice enough and very clean. Everything worked, the bed was very comfortable, and we took the hint and left the thermostat at 60...despite the extreme heat outside, our room stayed comfortable at about...

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Helpful?
Thank jeneric717
EJolikko, General Manager at Sheraton Suites Wilmington Downtown Hotel, responded to this review

Thank you for the feedback, we appreciate it. The guest rooms were newly renovated in Nov/Dec 2012 (replacing carpet, lighting, wallpaper, drapes couch, chair and ottoman. In addition, the hotel will be upgrading the guest rooms as both the guest room case goods and guest room bathrooms will be replaced/renovated in 2013 & 2014. Thank you again for your comments...

Atlanta
Reviewed 22 July 2013

I reserved two rooms for July 19th in Wilmington, DE. Traveling with my 91 year old mother and another family member for my uncle's funeral. NO air-conditioning with outdoor temperatures of 95 degrees. It was well over 80 degrees in our room. They sent up their "engineer" who told me he was not an engineer, but a "handyman". He had...

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Helpful?
1Thank BetsyLAtlanta
EJolikko, General Manager at Sheraton Suites Wilmington Downtown Hotel, responded to this review

Thank you so much for bringing your concerns to our attention regarding your stay. Although I haven’t been able to talk with you directly, I would like to apologize for the inconvenience that you encountered. The hotel has been diligently working on the two roof top units that supply the air conditioning to the guest hallways. While the hotel has...

Philadelphia, Pennsylvania
Reviewed 19 July 2013

The whole hotel feels in need of a refresh -- just dated and not very bright. The gym is very minimal and the equipment is not well-maintained, and it is overcrowded at peak times. I was given access to the club lounge, which was nice, except there were fruit flies all over the food that was set up -- not...

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Helpful?
Thank aw215
EJolikko, General Manager at Sheraton Suites Wilmington Downtown Hotel, responded to this review

Thank you for your feedback. In November/December of 2012, all the guest rooms and guest hallways received new carpet, wallpaper, drapes and lights. The guest rooms also received new chairs and couches. In 2013, the hotel will be start replacing all of the case goods and in 2013/2014 the bathrooms will be renovated. I will have the Chef and F&B...

Cary, North Carolina
Reviewed 18 July 2013

The staff is amazing the chef is very good the rooms are large....With that said the hotel employees here should sue for unsafe working conditions. The AC is completel sketchy! And by that I mean it is a hot and sweaty mess. If i would not have been so tired I would have slept on the bench with all the...

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Helpful?
Thank Aquaholick
EJolikko, General Manager at Sheraton Suites Wilmington Downtown Hotel, responded to this review

Thank you for your feedback regarding your recent stay. In regards to the AC issue that you commented about, the hotel is in the process of getting this issue fixed. When it is very hot outside, like it has been the last several weeks, the roof top units are working extremely hard to cool all of the guest floors. We...

New York City, New York
Reviewed 10 July 2013 via mobile

Stayed at the Sheraton over the first July weekend. It was great check in and out was easy. Room 603 didn't have a great view but the hotel room is just like the picture. The only issue I have were the number of kids roaming around the hotel. One is one too many but that's not the hotels fault.

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Helpful?
Thank LISAD1642
EJolikko, General Manager at Sheraton Suites Wilmington Downtown Hotel, responded to this review

Thank you for your feedback regarding your recent stay. The pictures on the web site were just taken in April of this year so we could ensure that the newly renovated guest room items were posted. The hotel will be upgrading the guest rooms as both the guest room case goods and guest room bathrooms will be replaced/renovated in 2013...

Oak View
Reviewed 8 July 2013

We stayed at the Wilmington Sheraton suites recently--a quick overnight before catching an Amtrak train to NYC. When we called Lynn at the front desk for a cab following a very comfortable night in our suite, she discovered that all Wilmington cab drivers were on strike. She tried a number of options, but couldn't find us a ride to the...

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Helpful?
Thank Russellsyq
EJolikko, General Manager at Sheraton Suites Wilmington Downtown Hotel, responded to this review

Thank you for your comments, the staff and I truly appreciate them. The cab strike was only for that day but definitely inconvenient. I am glad that we were able to assist you and get you both to the train station before your scheduled departure time. I would do that again in a heart beat as customer service is a...

Baltimore, Maryland
Reviewed 1 July 2013

We travel every year to this location in June. The front deck manager and employees are the best. Very nice suite, great sleeping bed and good food The location of the hotel is in a great spot, not to far from the train station or from Interstate 95 Highly recommend....

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2Thank Greg S
EJolikko, General Manager at Sheraton Suites Wilmington Downtown Hotel, responded to this review

Thank you for the great comments regarding the staff and the hotel. The staff and I truly appreciate them. We are excited that we, once again, have made your stay at the Sheraton Suites Wilmington Downtown a great one. Have a great summer and we look forward to seeing you again next June! Eric Jolikko General Manager

Dallas, Texas
Reviewed 28 June 2013

The room was functional and relatively comfortable. However, there were clear signs of wear and tear on the furniture, specifically the desk and coffee table, with large chunks of wood missing. The WiFi connection in the room went down frequently. And the hotel restaurant (Basil) had the worst service I have ever seen. I left without receiving my order, because...

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Helpful?
Thank TwoWire
EJolikko, Public Relations Manager at Sheraton Suites Wilmington Downtown Hotel, responded to this review

Thank you for your feedback. I can tell you that the hotel just finished a room renovation that included new carpet, draperies, couch, chair and ottoman as well as the wallpaper in all the guest rooms. The bathroom renovation, as well as the replacement of some of the guestroom’s case good is scheduled for 2013 and 2014.Thank you again and...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
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About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Sheraton Suites Wilmington is in Brandywine Valley by Rodney Square, Grand Opera House, museums, and many corporate headquarters. Our all-suites hotel has 7 meeting rooms which hold up to 300 guests. ... more   less 

Additional Information about Sheraton Suites Wilmington Downtown Hotel

Address: 422 Delaware Avenue, Wilmington, DE 19801
Region: United States > Delaware > Wilmington
Price Range: $150 - $334 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Suites Wilmington Downtown Hotel 3.5*
Number of rooms: 223
Reservation Options:
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Also Known As:
Sheraton Suites Wilmington Hotel Wilmington
Sheraton Hotel Wilmington
Sheraton Wilmington
Wilmington Sheraton
Hotel Style:
#4 Business Hotel in Wilmington
#7 Romantic Hotel in Wilmington
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Suites Wilmington Downtown Hotel staff and other travellers.
3 questions
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Sioux Falls, South Dakota, United States
4 months ago
over a year ago
new york

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Questions? Get answers from Sheraton Suites Wilmington Downtown Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room 1420 was comfortable and spacious. A nice view of downtown Wilmington.”
 of 5 bubbles dons343, 4 Dec 2016 | Read review
“Not looking for views. Wanted a quiet, convenient location. Could have had higher room, but we only needed to sleep there and it was quiet.”
 of 5 bubbles 376ellisj, 3 Nov 2016 | Read review
“Rooms on the upper floors are quiet, the AC does work.”
 of 5 bubbles CDT22, 18 Sep 2016 | Read review
“Suite is recommended.”
 of 5 bubbles chanelg4, 10 Aug 2016 | Read review
“Get a suite it's worth it especially on the upper floors”
 of 5 bubbles happyhappy878, 12 Jun 2016 | Read review
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