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Crowne Plaza Wilmington North

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Crowne Plaza Wilmington North
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191 Reviews from our TripAdvisor Community

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Showing 189: English reviews
Philadelphia, Pennsylvania
Reviewed 28 September 2016 via mobile

I'm a 32 year priority club member at the spire level. Walking in the lobby it looked modern. The restaurant and bar area was also very modern. It is convenient to I 95. The rooms and the rest of the hotel is a bit run down. My bathroom was dirty and the iron didn't work. The windows appeared to be...

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Helpful?
Thank agflag
tzezu871, General Manager at Crowne Plaza Wilmington North, responded to this review

Dear Crowne Plaza Guest I would like to thank you for being a long time rewards member. Also, I would like to apologize that the hotel did not meet your expectations. We do review all feedback and will focus on the areas closely so that we can improve for the future. The bathroom should be clean and the iron should...

Princeton, New Jersey
Reviewed 26 September 2016

We visit the area often and have stayed @ the Crowne Plaza often. We stayed to meet the IHG promo accelerate and go to Longwood Gardens. The rooms are good size compared to other hotels. Breakfast was horrible. Hotel needs total renovation.

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Helpful?
Thank David M
New Jersey
Reviewed 3 September 2016

We stopped here for one night on a trip down to the Maryland shore. We picked it because it was close to I-95. The room was spacious and clean, but it was worn down and could use updating. The beds were comfortable. It was fine for a overnight. Not sure we would stay for multiple days.

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Helpful?
Thank Martysue
tzezu871, General Manager at Crowne Plaza Wilmington North, responded to this review

Dear Crowne Plaza Guest Thank you for choosing the Crowne Plaza Wilmington North for your accommodations while traveling. I am happy that you found the hotel clean and that the bed was comfortable. I apologize that the hotel appeared as though could use updating. We are taking active steps and hope to improve for the future. I appreciate the comments...

Houston, Texas
Reviewed 1 September 2016 via mobile

Good location to where I was meeting. Dirty looking hotel. Carpet has hundred of stains. Bathrooms need work. Food in restaurant is average at best. The staff always seems slightly concerned confused and that delays your check-in. Did I say the location was convenient?

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Helpful?
1Thank William G
IHGService, Guest Relations Manager at Crowne Plaza Wilmington North, responded to this review

Dear William G, Thank you so much for staying with us and taking the time to leave us your feedback. I am pleased to know that our location was convenient for your needs. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I can...

McKeesport, Pennsylvania, United States
Reviewed 30 August 2016

This hotel needs a few things to get better: 1) The Cleaning Crew NEVER cleaned my room 2) Saturday morning I lost total water pressure 3) The food service for the conference was severely lacking in not only planning but also following directions. My husband and I were staying the weekend while I attended a dance event in the hotel....

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Helpful?
Thank Shanna M
IHGService, Guest Relations Manager at Crowne Plaza Wilmington North, responded to this review

Dear Shanna M, Thank you for choosing our property for your travel needs. I appreciate you taking the time to share your feedback regarding your stay with us. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. Please accept my sincere apology for the shortcomings you experienced...

Reviewed 14 August 2016 via mobile

Room was average but spacious. Toilet ran every few minutes. Advertised as providing access to Executive level lounge which is absolutely false. There is a lounge but according to front desk and food and beverage manager it is not for use unless rented and the TV doesn't work. No pool towels. Everthing was average including the service.

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Helpful?
Thank Danielle R
IHGService, Guest Relations Manager at Crowne Plaza Wilmington North, responded to this review

Dear Danielle R, Thank you so much for staying with us and for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am pleased to know that you had a satisfactory stay at our hotel...

Washington DC, District of Columbia
Reviewed 7 August 2016 via mobile

Needed a place to stay after a horrible experience at extended America at Philadelphia international airport. Crowne plaza Wilmington north came thru for me after midnight for a same night booking at a reasonable rate and even threw in a complimentary breakfast. Room was spacious and clean. Bar was nice and they had snacks available for purchase in the lobby....

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Helpful?
Thank eemonk5
tzezu871, General Manager at Crowne Plaza Wilmington North, responded to this review

Dear eemonk5 I am happy to review that you were pleased with your stay at the Crowne Plaza Wilmington and that the room was clean and spacious. Glad you enjoyed the breakfast and snacks. I apologize about the noisy a/c unit will make sure they are monitored more closely. Hope you choose us again in the future. Thank you Tim...

Asbury Park, New Jersey
Reviewed 2 August 2016

Nice, clean hotel with a bar and eat-in restaurant. Conveniently located off of I-95. Lots of dinner choices within a 15 minute drive. Average work out room. Small pool. Bartender not friendly, helpful or willing to serve you in a timely manner.

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Helpful?
Thank Dean H
tzezu871, General Manager at Crowne Plaza Wilmington North, responded to this review

Dear Crowne Plaza Guest I would like to thank you for choosing the Crowne Plaza Wilmington for you visit to the area. I am happy that you found the Hotel clean and convenient. I apologize for the service provided by the bartender I will be sure to review with the staff our service expectations. We expect friendly and timely service...

Atlanta, Ga.
Reviewed 13 July 2016 via mobile

The entrance is lovely and lively as there is a small bar near by. Well appointed and clean. The staff was efficient and friendly. The rooms were well appointed with soft, yet not too soft beds well endowed with wonderfully soft bedding attire. The four pillows per bed was refreshing. A nicely done and adequately wide disabled shower stall gave...

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Helpful?
Thank Leslieonthego
tzezu871, General Manager at Crowne Plaza Wilmington North, responded to this review

Dear Crowne Plaza Guest I appreciate your time to provide feedback about your recent stay at the Crowne Plaza Wilmington. I will be sure to share your positive comments about the staff. Also we are pleased that you enjoyed the well appointed guest rooms, the bedding, and the amenities. We strive to provide excellent service and clean comfortable guest rooms....

gettysburg, pa
Reviewed 10 July 2016

We stayed at the Crowne Plaza July 2-3. We were staying here with our son's baseball team so it was a little noisy. Check in went smoothly (we were actually able to get an extra room for our girls with no problem). The hotel was clean and updated. Super convenient to get to and close to everything.

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Helpful?
Thank moseleypa
tzezu871, General Manager at Crowne Plaza Wilmington North, responded to this review

Dear moseleypa Thank you for choosing the Crowne Plaza while attending the baseball tournament. I do apologize for the noise. I was happy to review that the hotel met your expectations and was a convenient location. We appreciate your patronage and look forward to see you again in the future. Thank you Tim Zezulka General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Dry Cleaning
  • Concierge
Official Description (provided by the hotel)
Boasting spacious rooms with deluxe bedding and free Wi-Fi, plus full-service amenities including a restaurant and lounge, the Crowne Plaza Wilmington North provides guests with the complete package. ... more   less 

Additional Information about Crowne Plaza Wilmington North

Address: 630 Naamans Rd, Claymont, DE 19703 (Formerly Holiday Inn Select Wilmington - Brandywine)
Region: United States > Delaware > Claymont
Price Range: $150 - $222 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Wilmington North 3.5*
Number of rooms: 189
Reservation Options:
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Also Known As:
Holiday Inn Select Wilmington - Brandywine Hotel Claymont
Holiday Inn Claymont
Claymont Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Wilmington North staff and other travellers.
2 questions
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over a year ago

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Questions? Get answers from Crowne Plaza Wilmington North staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I was 6th floor, okay but site was quiet.”
 of 5 bubbles tomcL1591JT, 8 Feb 2017 | Read review
“You may want a room on the back of the building, opposite to the highway.”
 of 5 bubbles dzolin8, 13 Dec 2016 | Read review
“I am not sure there is such a thing as a good room.”
 of 5 bubbles ShannaM976, 29 Aug 2016 | Read review
“ask for a room not near elevator.”
 of 5 bubbles isaacg89, 29 Jun 2016 | Read review
“"Executive Floor" has the same room as other floors.”
 of 5 bubbles 730alfredc, 21 May 2016 | Read review
5 of 5