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Crowne Plaza Wilmington North

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187 Reviews from our TripAdvisor Community

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Showing 185: English reviews
Perrysburg, Ohio
Reviewed 2 weeks ago via mobile

The only reason I will be staying at this hotel again is due to the closeness to work and the staff. The hotel is needs some work in the rooms but everyone was very helpful and I was able to work at my desk without interruption from other guests. The room service is so so. But definitely am pleased it's...

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Helpful?
Thank Debbie L
IHGService, Guest Relations Manager at Crowne Plaza Wilmington North, responded to this review

Dear Debbie L, Thank you for staying with us during your business trip and for writing us a review. I am glad to read that you have regarded our hotel convenient to your work and staff very helpful. On the other hand, it is to my regret that you found the rooms needs special attention and room service fell below...

Reviewed 2 November 2016 via mobile

Not many hotels to chose from in Claymont. Only this and a motel. Excellent group rate and accommodations. Close to freeway. Highly recommend. Restayurant on site. Security gate and lighted parking. Sadly doesn't allow 4 lb pets.

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Helpful?
Thank Deb B
Briarcliff Manor, New York
Reviewed 1 November 2016

The location was perfect for our purposes. The staff at the desk were friendly and helpful. The room was nice, with comfortable bed and generous amenities. Sleep was disrupted when the clock alarm went off at midnight. We turned it off, but the room next door rang continuously, necessitating a call to the front desk for help. Perhaps housekeeping should...

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Helpful?
Thank annelG5996OK
Piscataway, New Jersey
Reviewed 4 October 2016

We visited the Crown Plaza to attend a cousin's birthday party. The hotel was readily accessible from the highway. The front desk staff was friendly. However the room did not smell fresh. I don't think I ever saw a toilet so low to the floor. The hardware for the shower and curtain rod felt like they were going to break...

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Helpful?
Thank nnewk1
tzezu871, General Manager at Crowne Plaza Wilmington North, responded to this review

Dear Crowne Plaza Guest, I would like to apologize that your stay at the hotel was mediocre. I understand the concerns about the room and bath area. I will be sure to review the cleanliness and condition of the bathroom with the housekeeping and maintenance staff. This should be addressed before a guest checks in. We want to assure we...

Connecticut
Reviewed 3 October 2016 via mobile

My boyfriend and I have stayed at this location on several occasions while in town for the NASCAR race. Unfortunately, this time was very disappointing. The carpet was full of stains, one of the towels had some type of brown stain on it and the ceiling had an smear mark on it. While the staff is friendly and the location...

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Helpful?
Thank Italian_Girl500
IHGService, Guest Relations Manager at Crowne Plaza Wilmington North, responded to this review

Dear Italian_Girl500, Thank you so much for staying with us and for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am pleased to know that you found our staff friendly and location convenient. On...

bedford, ny
Reviewed 1 October 2016

We stay at this hotel every year for a skating competition. It is always well maintained, and staffed by lovely people. It is conveniently located to shops, restaurants and easy on/off the highway. I recommend it with confidence.

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Helpful?
Thank scooterjuanita
Philadelphia, Pennsylvania
Reviewed 28 September 2016 via mobile

I'm a 32 year priority club member at the spire level. Walking in the lobby it looked modern. The restaurant and bar area was also very modern. It is convenient to I 95. The rooms and the rest of the hotel is a bit run down. My bathroom was dirty and the iron didn't work. The windows appeared to be...

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Helpful?
Thank agflag
tzezu871, General Manager at Crowne Plaza Wilmington North, responded to this review

Dear Crowne Plaza Guest I would like to thank you for being a long time rewards member. Also, I would like to apologize that the hotel did not meet your expectations. We do review all feedback and will focus on the areas closely so that we can improve for the future. The bathroom should be clean and the iron should...

Princeton, New Jersey
Reviewed 26 September 2016

We visit the area often and have stayed @ the Crowne Plaza often. We stayed to meet the IHG promo accelerate and go to Longwood Gardens. The rooms are good size compared to other hotels. Breakfast was horrible. Hotel needs total renovation.

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Helpful?
Thank David M
New Jersey
Reviewed 3 September 2016

We stopped here for one night on a trip down to the Maryland shore. We picked it because it was close to I-95. The room was spacious and clean, but it was worn down and could use updating. The beds were comfortable. It was fine for a overnight. Not sure we would stay for multiple days.

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Helpful?
Thank Martysue
tzezu871, General Manager at Crowne Plaza Wilmington North, responded to this review

Dear Crowne Plaza Guest Thank you for choosing the Crowne Plaza Wilmington North for your accommodations while traveling. I am happy that you found the hotel clean and that the bed was comfortable. I apologize that the hotel appeared as though could use updating. We are taking active steps and hope to improve for the future. I appreciate the comments...

Houston, Texas
Reviewed 1 September 2016 via mobile

Good location to where I was meeting. Dirty looking hotel. Carpet has hundred of stains. Bathrooms need work. Food in restaurant is average at best. The staff always seems slightly concerned confused and that delays your check-in. Did I say the location was convenient?

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Helpful?
1Thank William G
IHGService, Guest Relations Manager at Crowne Plaza Wilmington North, responded to this review

Dear William G, Thank you so much for staying with us and taking the time to leave us your feedback. I am pleased to know that our location was convenient for your needs. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I can...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Concierge
Official Description (provided by the hotel)
Boasting spacious rooms with deluxe bedding and free Wi-Fi, plus full-service amenities including a restaurant and lounge, the Crowne Plaza Wilmington North provides guests with the complete package. ... more   less 

Additional Information about Crowne Plaza Wilmington North

Address: 630 Naamans Rd, Claymont, DE 19703-2310 (Formerly Holiday Inn Select Wilmington - Brandywine)
Region: United States > Delaware > Claymont
Price Range: $154 - $224 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Wilmington North 3.5*
Number of rooms: 189
Reservation Options:
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Also Known As:
Holiday Inn Select Wilmington - Brandywine Hotel Claymont
Holiday Inn Claymont
Claymont Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Wilmington North staff and other travellers.
2 questions
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over a year ago

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Questions? Get answers from Crowne Plaza Wilmington North staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I am not sure there is such a thing as a good room.”
 of 5 bubbles ShannaM976, 29 Aug 2016 | Read review
“ask for a room not near elevator.”
 of 5 bubbles isaacg89, 29 Jun 2016 | Read review
“"Executive Floor" has the same room as other floors.”
 of 5 bubbles 730alfredc, 21 May 2016 | Read review
“Be careful of being placed on floors with party guests or sports teams!”
 of 5 bubbles holidaylover0, 9 May 2016 | Read review
“Do not book this hotel based on the Crowne Plaza name.”
 of 5 bubbles 331abdulz, 15 Dec 2015 | Read review
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