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BEST WESTERN Executive Hotel of New Haven-West Haven

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BEST WESTERN Executive Hotel of New Haven-West Haven
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311 Reviews from our TripAdvisor Community

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Showing 298: English reviews
Lawrenceville, New Jersey
Reviewed 11 November 2015

There was hair on three of the pillows and what looked like make up. It was nice that when I called to the front desk, they almost immediately sent up clean pillowcases. The vending machines were almost all empty in the stairwells. The front desk clerks were very nice.

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Helpful?
Thank UNHMom
bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear UNHMom, Thank you for taking the time to write a review about your recent stay with us . We really appreciate your feedback and we are very sorry for the condition of the bed in your room. We will make sure that it will not happen again.In regards to the vending machine, i do apologize again but was happy...

Toronto, Canada
Reviewed 3 November 2015

This is my favorite hotel to visit when I am in Connecticut because of how clean, comfortable and convenient it is for me. The staff are always wonderful and make my stay enjoyable. Great customer service, lovely hotel, great location, what more can you ask for.

Review collected in partnership with Best Western
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Helpful?
Thank Brenda O
bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear Ms. Brenda O. Thank you for being a return guest here at Best Western executive Hotel-New-Haven-West Haven.Your review and your business are appreciated. Looking forward for your return. Sincerely, Jocelyn

Foster City, California (San Francisco Area)
Reviewed 2 November 2015

This hotel is very ugly from the outside (reminds me of an old Armory) but surprisingly it was quite nice inside. Very well maintained and comfortable inside. Rooms were large, well appointed and clean. It was very quiet and we got a good nice rest. Had min refrigerator, coffee maker, wifi, hairdryer, flat screen tv, etc. Staff was very pleasant...

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Helpful?
Thank hpisles
bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear Hpisles, Thank you for sharing your nice review of our hotel. Best Western Executive Hotel-New Haven-West Haven. I am happy to see that you enjoyed your stay and you did mention our great staff. I will be certainly be sure to share your feedback with our team. In regards to the building next to the Hotel. We are really...

Essex Junction, United States
Reviewed 31 October 2015

I had to go to this area for my son, as he had surgery at the VA. His stay was covered by the VA and I had booked a room for the duration of his stay. The front desk was very friendly and accommodating. This hotel was a short drive from the hospital, and made the stay easier. It had...

Review collected in partnership with Best Western
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Helpful?
Thank Diane M
bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear Diane, M: We are glad to read you enjoyed your stay here and would like to invite you back on your next visit to our area. Sincerely, Jocelyn Rojas

Fort Lauderdale, Florida
Reviewed 29 October 2015 via mobile

Called down to front desk during the night, spoke with Nor. Complained about restless sleep caused by very loud and constant noise now coming from outside my window (room 405) coming from I-95 caused by mostly heavy tractor trailer traffic occurring (4 a.m.). Asked if there were any rooms in hotel on the other side that did not face the...

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Thank paddler4x
Buffalo, New York
Reviewed 23 October 2015

Pros: Proximity to 95 so getting into New Haven was great, cost, clean (when they cleaned), basic breakfast (so for not a big breakfast eater like me it was fine), had micro/fridge in the room which was nice, quiet. Cons: They didn't clean my room. I was gone for 5 hrs, came back for 1 hr to shower, then left...

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Helpful?
Thank Kathy R
bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear Ms. Kathy R., Thank you for sharing your review on your recent stay with us via Trip advisor. WE appreciate your honest input and will keep your comment in mind as we constantly look for new ways to improve our guests experience. we hope you will return to stay with us and we will do everything to make your...

murrieta, United States
Reviewed 22 October 2015

This Establishment is well run and has everything I need to make me relax and feel at home. Friendly and professional staff ,great breakfast, close to shopping and freeway access. The rooms are very comfortable the workout room is excellent as is the swimming pool. The owner Andy is very pleasant and is really caring about your stay there. I...

Review collected in partnership with Best Western
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Helpful?
Thank David G
bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear Mr. Greer, Than you for being a return guest here at the Best Western Executive -New haven-West Haven. Your review and your business are appreciated. Sincerely, Jocelyn Rojas

Jonesborough, TN
Reviewed 13 October 2015

I stayed here overnight as part of a tour group. The rooms were clean, but this place is right along the interstate so unless you like the sound of trucks going by look elsewhere. Also there were no working vending machines on any floor of the hotel. Breakfast was average.

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Helpful?
Thank Suncatleo
bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear Suncatleo, Thank you so much for taking the time to submit a review of our hotel. We really appreciate your feed. We also understand your concern and that we will use every possible measure we have to try and keep you away from the highway side, on your next stay. Thank you for your feedback, Sincerely, Jocelyn Rojas

Doncaster, United Kingdom
Reviewed 3 October 2015

This was our last night of a 21 day tour of New England. We stayed over as a base before moving on to fly home. The hotel was very clean and quiet. Good room with everything we needed. Adequate breakfast although not a vast choice.

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Helpful?
Thank Joeandmattsdad
bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear Mrs. Joeandmattsdad, Thank you very much for your wonderful review. We are glad you enjoyed your stay here at the Best Western Executive Hotel-New Haven-West Haven. Your wonderful review and your business are greatly appreciated. Thank you Jocelyn Rojas

Reviewed 1 October 2015

After traveling 500 miles and enduring bumper to bumper traffic from New York to Connecticut, my husband and I decided we needed a break. I started looking for a place to spend the night and decided to try the Best Western just off the Interstate at West Haven. Our stay at the Best Western was pleasant and restful. Our room...

Review collected in partnership with Best Western
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Helpful?
Thank Judy H
bestwesternWesthaven, Front Office Manager at BEST WESTERN Executive Hotel of New Haven-West Haven, responded to this review

Dear Judy H, I do appreciate the review of your recent stay at our hotel. I understand that you were disappointed and that we came short of delivering what you are accustomed to expect from us. I truly apologize. The problem you mentioned were brought to the attention of Food and Beverage Department and have been addressed. Sincerely, Jocelyn Rojas

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
We are easily located right off of Hwy. 95. two miles away from 7 miles of beach on Long Island Sound and 4 miles from downtown New Haven. Newly remodeled guest rooms and public areas! Full Breakfast is included. Come try out our new pancake maker! We also have 3 private meeting rooms ready for all of your group needs! ... more   less 

Additional Information about BEST WESTERN Executive Hotel of New Haven-West Haven

Address: 490 Saw Mill Rd, West Haven, CT 06516
Region: United States > Connecticut > West Haven
Price Range: $136 - $230 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Executive Hotel of New Haven-West Haven 2.5*
Number of rooms: 100
Reservation Options:
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Also Known As:
Best Western West Haven
West Haven Best Western
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Questions & Answers

Questions? Get answers from BEST WESTERN Executive Hotel of New Haven-West Haven staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“North side of hotel would be much quieter.”
 of 5 bubbles C4120QTdavidp, 20 Dec 2016 | Read review
“On the side away from the highway.”
 of 5 bubbles wiloliams, 9 Dec 2016 | Read review
“ask for a room on the other side of the highway if you are a light sleeper”
 of 5 bubbles wendyw195, 14 Oct 2016 | Read review
“ask for rooms that are not on the highway side of the hotel”
 of 5 bubbles rbsa2016, 9 Aug 2016 | Read review
“Top floor corner so you are not near many b”
 of 5 bubbles PrincessVahineMaui, 7 Aug 2016 | Read review
5 of 5