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SpringHill Suites Mystic Waterford

SpringHill SuitesUSD 160*
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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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SpringHill Suites Mystic Waterford
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220 Reviews from our TripAdvisor Community

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Showing 219: English reviews
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West Palm Beach, Florida
Reviewed 2 days ago NEW

I have stayed at the SpringHill Suites twice for events at the United States Coast Guard Academy for which my daughter attended and graduated. This Marriott property has a pleasant and helpful Staff, is clean and well maintained, and close to the Academy. They have an indoor pool, small workout room, laundry facility, and decent breakfast buffet. There is a...

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Helpful?
Thank Jim B
Management response:

Thank you for your comments. We look forward to your next visit.

East Granby, Connecticut
Reviewed 1 week ago via mobile

This hotel is a bit tough to get to, but once there it is a standard Marriott property. Rooms are nice, internet works fine. Breakfast is always the subpar Springhill Suites type. Road noise does not really affect the property given its proximity to I-95. Not far from Mystic Seaport or Aquarium, CT College, Coast Guard Academy or Mohegan Sun...

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Helpful?
Thank Hammer112
John G, Guest Relations Manager at SpringHill Suites Mystic Waterford, responded to this review

Thank you for taking the time to write a review for us! I am sorry to hear that you didn't enjoy the breakfast when you visited. We have recently updated our SpringHIll Suites breakfast items and hope on your next visit you give them a try. I will be sure to share your feedback with the rest of the team,...

Oklahoma City, Oklahoma
Reviewed 3 weeks ago

Nice place , but not a fan of the Springhill Suites brand . As a platinum member the Springhill Suites brand is never my first choice . This place was nice , the staff was friendly and professional . It's located just of 95 not in mystic . But has nice location close to restaurants and stores . Just fail...

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Helpful?
Thank Terps007
John G, Manager at SpringHill Suites Mystic Waterford, responded to this review

Thank you for your feedback. I am sorry to hear your stay did not meet your expectations. I will be sure to share this with the appropriate departments. We hope you will consider us again the next time you are in Waterford/Mystic area.

Barcelona, Spain
Reviewed 18 April 2017

On the way from New York to Boston we decided to spend one night at this resort. The location of the Hotel is excellent, not far from the highway, but in front of a lake, walking distance from a shopping area with groceries and a couple of good places to eat. The place is very familiar, the staff are kind...

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Helpful?
Thank MARTHA91256
Onil V, Guest Relations Manager at SpringHill Suites Mystic Waterford, responded to this review

We appreciate you taking the time out to tell us about your stay. Thank you for choosing SpringHill Suites by Marriott and glad we have exceed your expectations from beginning to end. Thank you again and hope to see you on your next visit to the area.

Poughkeepsie, New York
Reviewed 6 March 2017

We had a great 1 night stay using Marriott rewards. We were close enough to Mystic, wineries, and a bit further, the casinos. Rooms were updated, clean, and just comfy. The location is a bit awkward to get in and out of the highway, and there is a closed chuck e cheese in the entry road which is odd, but...

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Helpful?
Thank LeashyPlev
Onil V, Front Office Manager at SpringHill Suites Mystic Waterford, responded to this review

Thank you so much for your review of our hotel. I hope you also got to visit Mystic Village for some great shopping and bought a bottle from one of the wineries. Our location may be a bit awkward but we make up with the over the top customer service. Thank you for the feedback and letting us know you enjoyed...

Monument Beach, Massachusetts, United States
Reviewed 5 March 2017

No frills Marriott owned property near Mystic and Groton CT. There is a sink, microwave and small refrigerator in the room. Rooms are good sided and have a comfortable bed but are very plan with no views. There is a pool and a free breakfast (eggs, waffles, muffins, cereal, etc). Ample parking but in a run down part of town....

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Helpful?
Thank Peter R
Onil V, Front Office Manager at SpringHill Suites Mystic Waterford, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

Utica, New York
Reviewed 27 February 2017

We arrived a little early & there was no problem checking in. That was nice. The gentleman at the front desk was very nice. I believe his name was Max. Getting into & out of the parking lot kinda sucked...but that's not the hotel's fault. The staff was great. The room was great. Very clean & spacious.I slept like a...

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Helpful?
Thank Sean M
Brian D, Guest Relations Manager at SpringHill Suites Mystic Waterford, responded to this review

Thank you for staying with us. We look forward to your next visit. Our team members make the difference. Thanks again.

Boston, MA
Reviewed 26 February 2017

I actually just left the hotel today so I wanted to write this review while it's still fresh in my mind. Check in was pretty seamless. The front desk staff were nice, friendly and efficient. I really enjoyed getting an elite member keycard to designate my membership in the Rewards Program. It's a nice touch! My only suggestion for the...

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Helpful?
Thank BostonBeachLady
Brian D, Guest Relations Manager at SpringHill Suites Mystic Waterford, responded to this review

Thank you for your comments. We will definitely check on the breakfast staff issues. We look forward to your next visit.

Danbury, Connecticut
Reviewed 4 February 2017

As I'm waiting for my son and husband to wake up I figured I'd take the time to write a review. This place is a great convenient location! I chose this hotel because it's centrally located to the casinos and Mystic Aquarium. We enjoyed Foxwoods last night which was a 20 minute drive and will be visiting Mystic today and...

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Helpful?
Thank knn121584
Brian D, Guest Relations Manager at SpringHill Suites Mystic Waterford, responded to this review

Thank you for your comments. I do apologize if the walls seam thin. When you come back to town. Please let us know of your last issues and we will hold a room on the 3rd floor towards the end of the building. We want you to have a memorable stay. Thanks again.

Rotterdam, New York
Reviewed 23 January 2017 via mobile

Found this hotel at the last minute and so glad we did. Everything was perfect from check-in to check-out. I fail to remember the front desk managers name, but he was incredibly​ sweet and accommodating. My only suggestion is to provide towels larger than hand towels at the pool.

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Helpful?
1Thank missshep77
Brian D, Guest Relations Manager at SpringHill Suites Mystic Waterford, responded to this review

Thank you for your comments. We look forward to your next visit. We will review the towel issue at the pool.

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Kitchenette
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Laundry Service
  • Dry Cleaning
  • Meeting Rooms

Additional Information about SpringHill Suites Mystic Waterford

Address: 401 N Frontage Rd, Waterford, CT 06385-4349
Region: United States > Connecticut > Waterford
Price Range: $180 - $456 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Mystic Waterford 3*
Number of rooms: 80
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Also Known As:
Springhill Suites Mystic Waterford Hotel Waterford
Springhill Suites Waterford
Waterford Springhill Suites
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Questions & Answers

Here's what travellers have asked, with answers from SpringHill Suites Mystic Waterford staff and other travellers.
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Questions? Get answers from SpringHill Suites Mystic Waterford staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“It is quite soundproof, but you can ask to be place as far as possible from the main road”
MARTHA91256, 18 Apr 2017 | Read review
“Ask for a higher floor in a corner. I'd assume they would be quieter..”
knn121584, 4 Feb 2017 | Read review
“Ask for a room furthest from the highway side.”
hammerdroogs, 4 Aug 2016 | Read review
“I was in Room 226 and it was fine. Two queen beds.”
BessieKM, 2 Aug 2016 | Read review
“All rooms appear to be large and quiet considering the proximity to the interstate”
aeh3171, 11 Jun 2016 | Read review
5 of 5
SpringHill Suites
USD 160* /night
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Prices are for 1 room, 2 adults
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