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SpringHill Suites Mystic Waterford

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SpringHill Suites Mystic Waterford
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214 Reviews from our TripAdvisor Community

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Showing 213: English reviews
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Utica, New York
Reviewed 2 days ago NEW

We arrived a little early & there was no problem checking in. That was nice. The gentleman at the front desk was very nice. I believe his name was Max. Getting into & out of the parking lot kinda sucked...but that's not the hotel's fault. The staff was great. The room was great. Very clean & spacious.I slept like a...

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Thank Sean M
Boston, MA
Reviewed 2 days ago NEW

I actually just left the hotel today so I wanted to write this review while it's still fresh in my mind. Check in was pretty seamless. The front desk staff were nice, friendly and efficient. I really enjoyed getting an elite member keycard to designate my membership in the Rewards Program. It's a nice touch! My only suggestion for the...

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Thank BostonBeachLady
Danbury, Connecticut
Reviewed 3 weeks ago

As I'm waiting for my son and husband to wake up I figured I'd take the time to write a review. This place is a great convenient location! I chose this hotel because it's centrally located to the casinos and Mystic Aquarium. We enjoyed Foxwoods last night which was a 20 minute drive and will be visiting Mystic today and...

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Thank knn121584
Brian D, Guest Relations Manager at SpringHill Suites Mystic Waterford, responded to this review

Thank you for your comments. I do apologize if the walls seam thin. When you come back to town. Please let us know of your last issues and we will hold a room on the 3rd floor towards the end of the building. We want you to have a memorable stay. Thanks again.

Rotterdam, New York
Reviewed 23 January 2017 via mobile

Found this hotel at the last minute and so glad we did. Everything was perfect from check-in to check-out. I fail to remember the front desk managers name, but he was incredibly​ sweet and accommodating. My only suggestion is to provide towels larger than hand towels at the pool.

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1Thank missshep77
Brian D, Guest Relations Manager at SpringHill Suites Mystic Waterford, responded to this review

Thank you for your comments. We look forward to your next visit. We will review the towel issue at the pool.

Whittier, California
Reviewed 29 December 2016

we spent 6 days there in order to spend time visiting family and this place rocks I have no complainments at all everything was wonderful including the Lolipops on the front desk that kept my grandsons on a sugar rush to entire stay it is a bit hard to find after arriving from Hartford on a red eye flight The...

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Thank s3production
Onil V, Guest Experience Champion at SpringHill Suites Mystic Waterford, responded to this review

Thank you so much for your review of our hotel. I am overwhelmed with joy to hear how your stay with us was. Hope you grandson doesn't get a cavity from all of the lollipops. Time with family is precise and hope the time you spent with them was wonderful. Thank you again for you review. We hope you will visit...

Medford, New Jersey
Reviewed 4 December 2016 via mobile

We wanted a hotel on I-95 that would be convenient to get off/on after visiting New London and the dedication of submarine USS Colorado 788. Nice accommodations, excellent breakfast, quiet location, plenty of parking (go around back if the front is full). Friendly staff and a clean indoor pool. If you have kids, pools are a great way to tire...

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Thank Carl V
Onil V, Front Office Manager at SpringHill Suites Mystic Waterford, responded to this review

Staying one step ahead to ensure the comfort for all guests is like reading the back the of our hands. Thank you for your review and good to hear everyone had a great time. Besides the indoor pool, did you get to try out the basketball court out back? Again thank you for choosing us for your accommodations and hope...

Rancho Santa Margarita, California
Reviewed 23 November 2016

we noticed swelling and red bites after our stay at this hotel never confirmed if they were bedbugs or not but didn't matter they were some kind of bites that we got at this hotel. The general cleanliness was poor and when I reached out to management, well I am still waiting for a return call. We won't return if...

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2Thank travelingfam2000
Onil V, Front Office Manager at SpringHill Suites Mystic Waterford, responded to this review

My sincerest apologizes that such a incident occur. We will absolutely look into this. Please when you have a moment reach out the hotel.

Ottawa, Ontario, Canada
Reviewed 22 November 2016 via mobile

We're here for a week visiting family, so we wanted something beyond the standard hotel room. Our major criterion, though, was that it be close to the folks we were visiting ( in Montville) so there's some but not a lot of choice, and this seemed about the best. The hotel is clean and modern. Our room was on the...

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Thank David_N_Kidd
Onil V, Front Office Manager at SpringHill Suites Mystic Waterford, responded to this review

Thank you for your review. It's great to hear your enjoy your room. Apologizes for the confusion of the name in the title. We are though very close to Mystic area for your enjoyment. Just about a 15 mins away. Again thank you and hope to see you on your next visit.

Bronx
Reviewed 14 November 2016 via mobile

Just be aware that the hotel is located on I-95 southbound. You have to be careful or you're going to miss the entrance because they close establishment makes it almost looks desolate. The front desk was great very helpful the breakfast buffet was also a nice set up I would rate this hotel about a four star experience

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Thank Tim T
Onil V, Guest Relations Manager at SpringHill Suites Mystic Waterford, responded to this review

Thank you for your comments. We look forward to your next visit.

Marilla, New York
Reviewed 6 November 2016

Room was comfortable and very clean. The people at the reception desk were great too. The fellow at night went and got us some orange juice from the breakfast area (which was closed). They also had complimentary fresh warm cookies in the afternoon set out in the lobby. The free breakfast was very good too. Very nice choices. Easy drive...

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Thank Barbara S
Onil V, Front Office Manager at SpringHill Suites Mystic Waterford, responded to this review

Hearing about your stay is such a pleasure to read. Our staff doesn't mind going out of the way for anyone, you are our guest. I myself love to eat the cookies to. I like to take one when their fresh out the oven, but always end up burning my tongue. Also got a chance to try out Mohegan Sun...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Kitchenette
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Self-Serve Laundry

Additional Information about SpringHill Suites Mystic Waterford

Address: 401 N. Frontage Rd., Waterford, CT 06385
Region: United States > Connecticut > Waterford
Price Range: $153 - $395 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Mystic Waterford 3*
Number of rooms: 80
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Also Known As:
Springhill Suites Mystic Waterford Hotel Waterford
Springhill Suites Waterford
Waterford Springhill Suites
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Questions & Answers

Here's what travellers have asked, with answers from SpringHill Suites Mystic Waterford staff and other travellers.
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Questions? Get answers from SpringHill Suites Mystic Waterford staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a higher floor in a corner. I'd assume they would be quieter..”
 of 5 bubbles knn121584, 4 Feb 2017 | Read review
“Ask for a room furthest from the highway side.”
 of 5 bubbles hammerdroogs, 4 Aug 2016 | Read review
“I was in Room 226 and it was fine. Two queen beds.”
 of 5 bubbles BessieKM, 2 Aug 2016 | Read review
“All rooms appear to be large and quiet considering the proximity to the interstate”
 of 5 bubbles aeh3171, 11 Jun 2016 | Read review
“room along the back side have a decent view of a lake”
 of 5 bubbles soxskier, 10 Apr 2016 | Read review
5 of 5