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Heritage Hotel

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Heritage Hotel
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408 Reviews from our TripAdvisor Community

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Showing 404: English reviews
New Hampshire
Reviewed 22 January 2017 via mobile

I knew Sbury was a small town, with little to no hotel selections, so I went into this expecting very little.... check in went smooth. It was a Thursday night. The room was a bit dated, but then it's not a typically name brand city hotel (there are none here). The bed was comfortable... I was tired though. The shampoo...

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Helpful?
1Thank beachbum1004
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for your review of the Heritage Hotel. I apologize for the condition of the toiletries; I will discuss your concerns with the team so they can be addressed. I’m glad check-in went smoothly and that you got a great night’s sleep. I hope you will give us another chance the next time you are in the area. All...

usa
Reviewed 18 January 2017

This is a great place to spend a few days or a mini-vacation. Room was excellent, with beautiful view of Pomperaug River and golf course beyond. Staff is superb and super-friendly. They all go the extra mile to satisfy any request. Food in restaurant (or room service) is very good. And all the amenities--large indoor pool, large hot tub, steam...

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Thank elleusa123
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for your kind review of the Heritage. I am glad you enjoyed your stay with us and had such a good time. I will definitely share your compliments with the rest of the team, and I hope you come back when you do get to use the outdoor pool and golf! All the best, Scott

Reviewed 13 January 2017 via mobile

Walked in and immediately were greeted by front desk. Extremely nice and upto part with great customer service as expected of a 4 star hotel. Walked up to our room and I was a little disappointed. The bathroom door was a sliding shutter type door (felt like i was going into a closet). Bathroom was small which is probably why...

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2Thank cohamche
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for taking the time to review the Heritage Hotel. I apologize for the difficulties you experienced during your stay with us. That is not the level of hospitality we expect to provide to our guests. I will discuss your comments with the team so we can address these issues, and I do thank you for bringing them to...

Flemington, New Jersey
Reviewed 10 December 2016

Front desk staff has been good to great, rooms have been good, but need some work on doors (too much light gets in), shower curtains (too short, allowing water to flood bathroom floor), HVAC system (not maintaining temperature) and gym staff (rude to young guests). Treats and fireplace make the place cozy during off season and its the best I've...

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Thank Joseph B
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for your review. I will share your comments and concerns with the rest of the team and I thank you for bringing them to my attention. I hope to welcome you back again soon. All the best, Scott

Mamaroneck, New York
Reviewed 9 December 2016

Every time I go to this hotel I am greeted with warmth and feel very welcome. The check-in was smooth (I was greeted with smiles and a warm cookie). The room was comfortable and clean. Took exercise classes and swam in the pool (didn't need to pay extra for these). It is nice with kids because they have a small...

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Thank travelerN5153RA
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for your kind review. I’m glad you and your family returned to visit us and you had a chance to enjoy all we have to offer. We look forward to seeing you again soon. All the best, Scott

Reviewed 8 December 2016

Had a wonderful stay at the Heritage! The front desk personnel were friendly and accommodating. The room was spacious. And if your into fitness, their fitness center was top notch for a hotel. I was very impressed! Would definitely stay again!

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Thank Christine P
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for reviewing the Heritage Hotel. The fitness center is a favorite for many of our guests, and I’m glad you enjoyed it during your stay with us. I hope to welcome you back soon. All the best, Scott

Waterbury, Connecticut
Reviewed 7 December 2016

I had a wonderful stay at Heritage! Was greeted by Patrick at the front desk who gave me a room overlooking the golf course, and was able to get me a mini fridge in my room (all you have to do is ask). The room was extremely clean, had access to the pool and hot tub which was extremely relaxing!...

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Thank lo1nes9
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for your kind review of the Heritage Hotel. I’m glad you enjoyed your stay with us, particularly the pool and hot tub in our health club. Please think of us the next time you need a weekend getaway. All the best, Scott

Reviewed 7 December 2016 via mobile

I stayed at this hotel for three nights and I was not impressed with the accommodations. As a frequent traveler (6x/month) I have seen many levels of hotels, however the Heritage was one of the worst. While the lobby, gym and common areas are above average the rooms and housekeeping staff are subpar. When we arrived in our room (296)...

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2Thank Vw2410
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for taking the time to write a review of the Heritage. I apologize for the condition of your room when you checked in. We strive to offer our best service to each guest and I am sorry we did not achieve that during your stay. I will share your comments with our housekeeping team as part of our...

Stony Brook, New York
Reviewed 6 December 2016

Returned to Heritage Hotel this past weekend for a relaxing weekend. Patrick at the front desk checked us in and was very polite. He gave us a room overlooking the river which was very nice. Had dinner in the Tavern and the food and service were great. Look forward to coming back!

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Thank Jordana R
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for your review of the Heritage Hotel. I’m glad you enjoyed your return to the hotel, especially your dinner in the Tavern! I look forward to welcoming you back soon. All the best, Scott

New York
Reviewed 5 December 2016

I guess I will start with the positive. This hotel, although an older building, has a beautiful lobby, great fitness gym, nice indoor pool and the food in the Tavern was very good. It stops there. The customer service at the desk is non existent. We were pushed aside because they had a large group checking in and I guess...

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2Thank travelgirl824
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for taking the time to write a review of the Heritage Hotel. I apologize for the difficulties you experienced during your stay with us, as that is not the level of service we expect to provide to our guests. We did not charge you for your stay with us. Please do not hesitate to contact me directly with...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
Welcome to The Heritage! Each of our hotel's 163 spacious guest rooms and suites at The Heritage Hotel is freshly decorated to reflect a timeless New England Style, many with views of the Pomperaug River and golf course. Our love of hospitality is easy to see and amenities such as Sealy® pillow-top mattresses, New England® coffee in your room and an attentive staff demonstrate our passion for every facet of your stay. ... more   less 

Additional Information about Heritage Hotel

Address: 522 Heritage Rd, Southbury, CT 06488
Region: United States > Connecticut > Southbury
Price Range: $150 - $296 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Heritage Hotel 3.5*
Number of rooms: 163
Reservation Options:
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Also Known As:
Heritage Hotel Southbury
Heritage Resort Southbury
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Questions & Answers

Here's what travellers have asked, with answers from Heritage Hotel staff and other travellers.
5 questions
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Chapel Hill NC
over a year ago
New York City, New York
Greenlawn, New York, United States
over a year ago
Greenlawn, New York, United States
over a year ago

See all questions (5)

Questions? Get answers from Heritage Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“get a room overlooking the river”
hilsman, 28 Feb 2017 | Read review
“do not take room 331”
JessicaK405, 25 Feb 2017 | Read review
“We found it on Priceline - but the prices listed are pretty great!”
ChaChaRon, 12 Feb 2017 | Read review
“What ever extras you need, just ask”
lo1nes9, 6 Dec 2016 | Read review
“River view was great”
J0rdanaR, 6 Dec 2016 | Read review
5 of 5