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I had planned and booked a 6-day stay. I stated in my reservation preference that I wanted a room with a view at one of the upper floors. The attendant on duty when I checked in gave me a ground floor room. On stating that...More
Response from 00esa, Manager at Extended Stay America - Shelton - Fairfield CountyResponded 2 weeks ago
Thank you for providing your feedback. We are so sorry for not being able to provide you with a room of your choice and for the service issue you encountered. It is never our intention to disappoint a guest as we strive to consistently deliver...More
The place is extremely nice and safe. The Manager, CATRINA, was very nice and helpful. When I arrived she was welcoming with big nice smile. She was very humble and supportive.
The hotel is clean and there are many businesses around. I recommended this place...More
Thank Hassan A
Response from 00esa, General Manager at Extended Stay America - Shelton - Fairfield CountyResponded 1 August 2017
Thanks for the awesome feedback. We strive to provide our guests outstanding hospitality, and your compliments serve as encouragement to all of us. It was a pleasure serving you at Extended Stay America - Shelton - Fairfield County, and we look forward to welcoming you...More
As we rode the elevator to the third floor it clanged a couple of times going up and then seemed to stop for 15 seconds before the door jerked open We then stepped into the hallway that smelled like the bottom of an ashtray....( I...More
Response from 00esa, General Manager at Extended Stay America - Shelton - Fairfield CountyResponded 29 August 2017
Thank you for staying at our hotel and letting us know about your experience. We are so sorry to read that you were disappointed with our hotel policies and truly regret the inconvenience it caused. Our hotel is designed for guests staying a week or...More
Several months worth of being at the Shelton location have given me the ability to give A LOT of feedback:
1. management needs to have the staff be more attentive to the smells in the lobby, vestibule, and hallways. Between the dirty dog, urine, weed,...More
Response from 00esa, General Manager at Extended Stay America - Shelton - Fairfield CountyResponded 2 August 2017
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Breakfast was a prepackaged muffin and coffee...there's no pool or gym....the fridge barely worked but hey it was cheap and a place to sleep I guess what more could I have asked for right. There weren't any normal run of mill hotel amenities here also,...More
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Response from 00esa, General Manager at Extended Stay America - Shelton - Fairfield CountyResponded 28 July 2017
On behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand...More
USD 97 - USD 137 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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