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The Spa at Norwich Inn

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534 Reviews from our TripAdvisor Community

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There are newer reviews for The Spa at Norwich Inn
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Showing 534: English reviews
Boston
Reviewed 10 January 2017

I agree with many of the recent reviews. The Spa is the highlight of this property. The pool and fitness area are very nice and are equipped as most good public fitness centers. Traveling as a couple and staying at the Inn, as we did, you might feel a bit out of place. The majority of the clientele at the...

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Helpful?
Thank SteveP22
Laura V, Guest Relations Manager at The Spa at Norwich Inn, responded to this review

Dear SteveP22 - Thank you for sharing all points of your stay. Your experience at our resort is very important to us as we strive to exceed guest expectations on every level. We will share your feedback with our management team to make improvements. Thank you again for your valuable time to share your visit.

Boston, Massachusetts
Reviewed 9 January 2017

I had a nice time at The Spa at Norwich Inn this past Saturday... however I wasn't particularly impressed with the abundance of clients you had at your facility. I felt the place was completely over booked and loud. I enjoyed two treatments and those two hours were truly the only quiet I had during my entire stay. The package...

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Helpful?
1Thank jgiacchetti
Laura V, Guest Relations Manager at The Spa at Norwich Inn, responded to this review

Dear jgiacchetti - Thank you for taking the time to review your experience. Our Saturdays are usually very busy, but because of the storm, that Saturday in particular was really busy. Guests who were going to leave did not and guest who were arriving this day, arrived much earlier than usual and it seemed at the same time to beat...

Plainview, New York
Reviewed 5 January 2017

My husband and I spent New Years week end there. The spa is very nice and our treatments were great! I had a facial which was excellent! The accommodations leave a lot to be desired, our room, some kind of a suite was specious, however for the money you are paying is definitely NOT worth it. The shower drain was...

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Helpful?
1Thank Denise G
Laura V, Guest Relations Manager at The Spa at Norwich Inn, responded to this review

Thank you Denise G. for your comments. We strive to create the best experience possible and by your comments we had some hits and misses. Could you call or email me the dates of your stay and the room or villa you stayed in and we can research this further? I can be reached 860.425.3651 or by email, tkenyon@thespaatnorwichinn.com. Sincerely,...

Farmington, Connecticut
Reviewed 3 January 2017

I have been going to the Norwich Spa for many years, I know they are renovating and can only hope that the renovations extend to all parts of the Inn and Spa. Overall the whole facility was just very worn and dated with paint chipping everywhere and although the holiday season was coming to an end the seasonal plants should...

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Helpful?
1Thank StellaV23
Laura V, Guest Relations Manager at The Spa at Norwich Inn, responded to this review

Dear StellaV23 - Thank you for your comments. We are very happy to hear that your services went so well! Our staff takes a great deal of pride in their professions and it’s nice for us to see when they are recognized. I have shared your comments regarding the front desk and the retail shop at our recent department head...

Chicago, Illinois
Reviewed 21 December 2016

The spa was amazing from start to finish. If only we could have visited longer. Unfortunately we ran a hair late to our appointments and had to leave shortly after for a show. But in the time that we were there, everyone was exceptionally friendly, personable and accommodating. I has the pleasure of meeting Wayne, a massage therapist who tended...

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Helpful?
1Thank Brooke A
Windham, New Hampshire
Reviewed 10 December 2016

We stayed in two villas for a weekend. It was the perfect "quick getaway" and a chance to decompress before the holidays. The option to have meals in the room is nice, although we chose to have meals at the tavern and dining room. The lobster-grilled cheese sandwich was delicious as was the caramel apple sangria. We did not take...

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Helpful?
Thank kellymacor
Reviewed 3 December 2016

I so love this location for the ambiance it has always had...until this most recent trip. The lobby was ripped up and now hard flooring and a rug has been placed. The beautiful furniture replaced with bland chairs that looks of cheap quality. The Spa area looked untouched until entering the locker room. The wonderful couch replaced with this blazing-red...

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Helpful?
Thank Melissa P
Laura V, Guest Relations Manager at The Spa at Norwich Inn, responded to this review

Dear Melissa – We value our loyal guests’ opinions, and are very disappointed to read that you did not enjoy your return to The Spa at Norwich Inn. The feedback thus far has been overwhelmingly positive regarding the first phase of our 2016/2017 makeover. As a Historic Inn & Spa, we feel we were able to make the lobby space...

New Haven, Connecticut
Reviewed 2 December 2016

Unorganized, TONS of errors on rooms and TONS more at my event, clientele is rude and uncouth. Rooms have plumbing issues, and some (not all) staff are unprofessional. Valet parking did not happen, though promised. Bell boys do not help with luggage. Some staff treat you like a burden. Plus side - food is excellent, ALL dining staff are professional...

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Helpful?
2Thank gjmw2016
Laura V, Guest Relations Manager at The Spa at Norwich Inn, responded to this review

Dear – gjmw2016 - Thank you for taking the time to review your experience at The Norwich Inn. We appreciate the positive feedback, and at this point it seems as though you and our Director of Sales have made contact. Please call us anytime if there is anything further.

Hartford, Connecticut
Reviewed 30 November 2016

Every time I go the staff is pleasant , the facilities are clean and I'm free to roam around and do as I please in between, yoga, message, pedi or whatever treatment I have chosen. This time I have bought a gift card and intend to stay over with my friend for my birthday!

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Helpful?
Thank anniec46
New Jersey
Reviewed 29 November 2016

My friend and I went up for a night and could not have been more pleased. The staff was very friendly and our room was really nice. The spa services were great and Ana, in message, was excellent! The best part was the "activities" they has which included afternoon tea with scones with Devonshire cream, cider and tea as well...

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Helpful?
2Thank Nikki H

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
The Spa at Norwich Inn is located on 42 country acres filled with perennial gardens and ponds. Oak trees, a reflecting pool and oversized deck compliment the atmosphere of the spa and promote the ultimate in relaxation. World class spa treatments are available from a wide assortment of services such a massages, body wraps and polishes, facials and many more. ... more   less 

Additional Information about The Spa at Norwich Inn

Address: 607 W Thames St, Norwich, CT 06360-7139
Region: United States > Connecticut > Mystic Country > Norwich
Price Range: $273 - $462 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Spa at Norwich Inn 3.5*
Number of rooms: 100
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Also Known As:
The Spa At Norwich Hotel Norwich
Spa Norwich
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Questions & Answers

Here's what travellers have asked, with answers from The Spa at Norwich Inn staff and other travellers.
8 questions
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Questions? Get answers from The Spa at Norwich Inn staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room 23 was pretty & spacious, but you could hear the upstairs guest easily”
 of 5 bubbles Organized10580, 18 Feb 2017 | Read review
“Don't waste your money here, too expensive!”
 of 5 bubbles 931roser, 10 Feb 2017 | Read review
“Third floor rooms are smaller and have low celling”
 of 5 bubbles SofiaN830, 8 Feb 2017 | Read review
“book months in advance if you can to get your preferred room choice.”
 of 5 bubbles christinacP5646YB, 6 Feb 2017 | Read review
“Stay in the main inn for easier access to the Spa & restaurant. Try to upgrade to a suite if you want more space.”
 of 5 bubbles wendylee_11, 2 Feb 2017 | Read review
5 of 5