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DoubleTree by Hilton Hotel Norwalk

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832 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Hotel Norwalk
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Showing 811: English reviews
Doylestown, United States
Reviewed 14 July 2016

I generally am a fan of Double Tree hotels. Usually they are very clean, well maintained, and upscale feeling hotels for a "fair" price. This particular location just barely met all of the above-listed criteria. Nothing was really wrong with it ... it just felt a little tired and dated. It could use a face lift/renovation. The staff were friendly,...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Drew D
Ted M, General Manager at DoubleTree by Hilton Hotel Norwalk, responded to this review

Your feedback about your perception of the conditions in our hotel and will take them into consideration as we plan for continuous improvement. Thank you for recognizing the friendliness of our staff, the convenience of our location, and the value you received. We hope to be of service again if you visit the Norwalk area in the future. Thank you...

Stamford, Connecticut
Reviewed 14 July 2016

Venue for my daughters wedding reception. Excellent hotel, great staff who were extremely polite. The Event staff were very helpful, efficient and resourceful. This all contributed to making made my daughter's day very special.

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Thank DouglasGray-Manager
Ted M, General Manager at DoubleTree by Hilton Hotel Norwalk, responded to this review

Congratulations on your daughter's wedding! We are honored to have played a role in making your family's day so special. Thank you for your kind words and best wishes for health and happiness to the bride and groom!

Pennsylvania
Reviewed 13 July 2016

Front desk staff rude & unaccommodating, trying to chg xtra $ for early check-in when the room wasn't even available. Breakfast was good & many choices. Beds comfortable & rooms clean. Nice pool & exercise rm.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank gilberts618
Ted M, General Manager at DoubleTree by Hilton Hotel Norwalk, responded to this review

Thank you for sharing your feedback with us about your experience with our front desk staff. This is highly unusual and certainly not acceptable so your comments will be reviewed with our front desk team to ensure that corrective action is taken. I am glad to see that you enjoyed our other services and facilities. Thank you for being our...

Clifton Park, United States
Reviewed 12 July 2016

Cookies are always welcome and a nice touch. The room was ok, but could not get it comfortable. When the air conditioner is running too cold, when it shuts off too hot and the dampness and musty room was uncomfortable.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Michael P
Ted M, General Manager at DoubleTree by Hilton Hotel Norwalk, responded to this review

I am sorry you had difficulty with the air conditioning in your guest room. Your feedback is very important to us and we will be sure to look into this further. Thank you for being our guest and for bringing this matter to our attention.

Little Rock, United States
Reviewed 11 July 2016

Great location for a one night stop or several days. The food is great, service is outstanding, and the locations couldn't be better. It is right off the interstate. We've stayed here several times and never been disappointed.

Review collected in partnership with DoubleTree by Hilton
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Thank S Jean A
Ted M, General Manager at DoubleTree by Hilton Hotel Norwalk, responded to this review

We certainly appreciate the nice comments about our hotel, our food, and our service levels, but mostly we appreciate that you have stayed with us several times. Thank you for taking the time to share your experiences with us. We hope to see you again soon.

Reviewed 8 July 2016

Working with Debra and her team has been an absolute pleasure obtainining conference rooms for our meetings. She is great to work with and her team is great as well. They remeber who you are and are always pleasant.

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Helpful?
Thank Jacqueline B
Ted M, General Manager at DoubleTree by Hilton Hotel Norwalk, responded to this review

Thank you for choosing to hold your meetings with us and for your kind comments about Debra and the conference services team. We are very thankful that you continue to hold your meetings at our hotel and post these remarks for all to see.

Hiawassee, Georgia
Reviewed 7 July 2016

This hotel is it a good location… However it is below the standards expected from its brand. Badly in need of updating. The beds were not super comfortable as they were in need of new mattresses. I suggest you look to another Hilton from property.

Review collected in partnership with DoubleTree by Hilton
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1Thank mollyrover30062
Calvin P, On behalf of the hotel staff at DoubleTree by Hilton Hotel Norwalk, responded to this review

Thank you for writing a review about your recent stay at our hotel. We are very sorry you were unhappy with our guestrooms. We appreciate your feedback, and will keep your comments in mind while we work to improve our guest experience. We hope you’ll stay with us again soon and tell us what you think about our improvements.

Manhattan NY
Reviewed 3 July 2016 via mobile

Courteous and helpful staff, superb breakfast and super clean rooms! One time I left one side of my favorite comfy shoes and they kept it for me for moths! Their shuttle is on dot, shuttle drivers are very polite and friendly ! Nothing bad I can think about this place

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Helpful?
Thank Coral H
Ted M, General Manager at DoubleTree by Hilton Hotel Norwalk, responded to this review

Thank you for being a repeat guest at our hotel and for your comments about our staff, our breakfast buffet, and the cleanliness of our accommodations. Glad to see that we were able to recover your shoes for you and our shuttle service worked well for you. We look forward to having you back.

Middlebury, Vermont
Reviewed 3 July 2016

We stayer here for one Saturday night recently and found it very acceptable. The room and bathroom were clean, the bed and linens were comfortable and clean, and the check in process was quick. We had the buffet breakfast the next morning at the hotel and it was okay. The oatmeal was a bit thin and the buffet ran out...

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Helpful?
Thank Bikers_Mom
Ted M, General Manager at DoubleTree by Hilton Hotel Norwalk, responded to this review

Your comments about the comfort and cleanliness of our accommodations are appreciated. Sorry about the oatmeal and the berries ...all is made fresh every morning. I hope you will stay with us again during your next trip to Norwalk. Thank you for writing.

Atlanta, United States
Reviewed 1 July 2016

Very impressed with quality of service from all the employees..we had a sisters w/end and had adjoining rooms and truly enjoyed our experience. We only ate breakfast there, and food was plentiful and varied. We were out during day but some did manage to make it to the pool.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Terry R
Ted M, General Manager at DoubleTree by Hilton Hotel Norwalk, responded to this review

Glad to hear you enjoyed your sisters weekend. Many thanks for the nice comments about the services provided by our staff and the quality and variety of our breakfast buffet. Thanks for writing. Please come see us again!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
Start your stay with our Norwalk hotel with a freshly baked DoubleTree chocolate chip cookie. Enjoy the convenience of our proximity to local attractions such as the Maritime Aquarium, Stepping Stones Museum and the Lockwood-Mathews Mansion. Our hotel in Norwalk, CT is just 30 minutes from Westchester County Airport. Be sure to plan ahead for the Norwalk Oyster Festival and book your stay for Labor Day weekend. ... more   less 

Additional Information about DoubleTree by Hilton Hotel Norwalk

Address: 789 Connecticut Avenue, Norwalk, CT 06854-1615
Region: United States > Connecticut > Norwalk
Price Range: $134 - $282 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Norwalk 3.5*
Number of rooms: 266
Reservation Options:
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Also Known As:
Doubletree - Norwalk Hotel Norwalk
Hotel Style:
#3 Family Hotel in Norwalk
#6 Business Hotel in Norwalk
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel Norwalk staff and other travellers.
5 questions
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Questions? Get answers from DoubleTree by Hilton Hotel Norwalk staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request King size bed! Great pillows!”
 of 5 bubbles TheElenaJay, 3 Jan 2017 | Read review
“do not stay here”
 of 5 bubbles BrianH458, 1 Nov 2016 | Read review
“Cookies very chocolatey. 8-)”
 of 5 bubbles 730charissec, 29 Sep 2016 | Read review
“Get an upper floor that faces the street. Backside overlooks some parking lot.”
 of 5 bubbles jds754, 21 Aug 2016 | Read review
“Our room looked over at the Costco parking lot - and it was quiet”
  • Nice shower
  • Comfortable beds
 of 5 bubbles LuckyLobsters, 3 Aug 2016 | Read review
5 of 5