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Red Roof Inn Mystic - New London

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Red Roof Inn Mystic - New London
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292 Reviews from our TripAdvisor Community

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Showing 283: English reviews
1 review
Reviewed 6 days ago NEW

Close to Mohegan Sun Arena for concert we were attending. It was a comfortable room, very quiet, easy to find with Google Maps. The room was inexpensive and a real value. Nice staff at the front desk.

Helpful?
Thank Michelle M
GM145, General Manager at Red Roof Inn Mystic - New London, responded to this review

Dear Guest Thank you for your wonderful review. So glad to hear that you had a wonderful experience while staying with us. Our goal is to provide the best service to all our guests. We look forward to seeing you again Thanks again GM-Red Roof, New London, CT. More 

1 review
Reviewed 1 week ago via mobile

We only stayed here one night. We were here visiting casino and celebrating our 14th marriage anniversary. I was surprised when we checked in the room. The room was decorated with roses and a bottle of wine. What a surprise. We just casually told them of our marriage anniversary when we made the reservation and Red Roof staff made it... More 

Helpful?
Thank Shekhar S
GM145, General Manager at Red Roof Inn Mystic - New London, responded to this review

Dear Guest Thank you for your wonderful review which I will be sharing with my staff. So glad to hear that you had a wonderful experience while staying with us. We look forward to seeing you again Thanks again GM-Red Roof, New London CT More 

Albany, New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago

We found a worm in the bathroom,and over all it was just dirty. The rooms have been redone but just not cleaned. When we got back to the room after the casino we considered driving three hours home, my husband and I couldn't sleep. The floors were so dirty my white socks turned brown on the bottom. Also was loud... More 

Helpful?
Thank Samantha C
GM145, General Manager at Red Roof Inn Mystic - New London, responded to this review

Dear Guest Thank you for bringing this situation to our attention. First and foremost, I would like to apologize for inconvenience we may have caused you. I am discouraged to hear of your negative experience. Above all else, providing excellent customer service is our main goal. We appreciate your feedback and hope you do give us the chance to make... More 

Travellers are raving about these New London hotels

Argyle, New York
Level Contributor
95 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 3 weeks ago

This is a budget motel. Nothing fancy! Clean small rooms in an older property. Bed was hard. and only 2 pillows for a King Unit! Really the extra pillow is going to kill them? One thing I personally found off putting was the fact I had put our DO NOT DISTURB sign up for the day as I had mad... More 

Helpful?
Thank FrogWhizzer_10
GM145, General Manager at Red Roof Inn Mystic - New London, responded to this review

Dear Guest thanks for your kinds words and the time you took to share them with us. It is great to hear, that you have enjoyed your stay with us. Rest ensured, that we will take your comments to ensure personal service and warm welcome for your next visit. All the best and see you soon! Warm regards GM-Red Roof,... More 

1 review
Reviewed 4 weeks ago via mobile

We stayed here while visiting casinos with our friends. The rooms are clean, comfortable beds. Hotel is well maintained and friendly staff. The rates are reasonable. We will definitely come again and recommend.

Helpful?
Thank Murtza S
GM145, General Manager at Red Roof Inn Mystic - New London, responded to this review

Dear Guest, Thanks for your kind words. We appreciate your mentioning the cleanliness, comfortable bed of our hotel and friendliness of our staff as we enjoy the opportunity to create an amazing experience for each and every guest. On behalf of our entire team, I would like to Thank you for your expectations. Your satisfaction is important to us and... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 4 weeks ago

I travel a lot for my job, and I've stayed in quite a few hotels/inns, some of which were pretty bad. Red Roof Inn, however, was in the top 3 dirtiest places I've ever stayed. My fiance and I stayed because we had an engagement photo shoot early the next morning at Harkness Memorial State Park, and we needed a... More 

Helpful?
Thank Erin B
GM145, General Manager at Red Roof Inn Mystic - New London, responded to this review

Dear Guest Firstly, I would like to thank you for taking the time to advise of your recent stay at Red Roof, Mystic-CT. Your input and the feedback from all our guests is vitally important to us and we always want guest expectations to be met upon arrival Remarkable hospitality, Service and Cleanliness are our top priorities. We sincerely apologize... More 

Detroit, Michigan
1 review
Reviewed 27 October 2016

As I checked in there were 2 ladies at the front desk one seemed to be training but the other was super good she was dealing with things, answer phones and still helping the lady named Missy, good customer service there, as I was checking in Missy seen I had a child with me and offered me a crib (... More 

Helpful?
Thank tripleaaaguest
GM145, General Manager at Red Roof Inn Mystic - New London, responded to this review

Thank you for your feedback about your stay. We have built an amazing staff over the last few months, and I'm glad that you were able to see their hard work. We look forward to your next stay with us, especially to enjoy our team's dedication to our hotel! Thanks GM-Red Roof, New London, CT. More 

Level Contributor
3 reviews
Reviewed 27 October 2016

I booked a room at this Red Roof through booking.com a few months back. I called to cancel 3 days prior to my stay to cancel. The day after I was originally supposed to stay there, I was charged anyway. I called the Inn to complain and they said I was a no-show which was incorrect. I then called booking.com... More 

Helpful?
Thank Jeffrey F
GM145, General Manager at Red Roof Inn Mystic - New London, responded to this review

Dear Guest I apologize for inconvenience to you. As you mentioned, this reservation was through booking.com so, We have to go through booking.com for cancellation procedure and we might not informed by them for cancellation. Kindly feel free to email me at i0145@redroof.com for further question. Thanks GM-Red Roof, New London CT. More 

Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 October 2016 via mobile

James saved the day! Really helped us out on a rainy night. Room wasn't fabulous but it was the last one they had available and James helped us get a good deal on it. Overall a good overnight experience!

Helpful?
Thank Kate C
GM145, Manager at Red Roof Inn Mystic - New London, responded to this review

Dear Guest Thank you for your review. We really appreciate your comments regarding our staff friendliness. Thank you again and we look forward to seeing you on your next trip to Mystic New London, CT. Regards GM- Red Roof, More 

Canandaigua, United States
Level Contributor
388 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed 15 October 2016 via mobile

We stayed here for two nights. This place is what you'd expect from a low budget hotel/motel. There's no frills but the rooms are clean and updated and the staff are friendly. The one significant negative is that our room had a VERY STRONG SMELL of air freshener (not in a good way). Good location especially if you're visiting Connecticut... More 

Helpful?
Thank William S
GM145, General Manager at Red Roof Inn Mystic - New London, responded to this review

Dear Guest Thank you for your review. We really appreciate your comments regarding our staff friendliness and apologize for strong air freshener smell. We have conveyed to our House Keeping to avoid any future inconvenience to guests. Thank you again and we look forward to seeing you on your next trip to Mystic New London, CT. Best Regards GM-145. More 

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking

Additional Information about Red Roof Inn Mystic - New London

Address: 707 Colman Street, I-95 at Frontage Road, Exit 82-A/83, New London, CT 06320-2605
Region: United States > Connecticut > New London
Price Range: $70 - $160 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Red Roof Inn Mystic - New London 2*
Number of rooms: 108
Reservation Options:
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Also Known As:
Red Roof Inn Mystic - New London Hotel New London
Red Roof Inn New London
New London Red Roof Inn
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Questions & Answers

Here's what travellers have asked, with answers from Red Roof Inn Mystic - New London staff and other travellers.
7 questions
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Worcester, Massachusetts
6 months ago
Philadelphia, Pennsylvania
8 months ago
New York City, New York
over a year ago
Canaan, Connecticut
over a year ago

See all questions (7)

Questions? Get answers from Red Roof Inn Mystic - New London staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Find yourself a different hotel.”
 of 5 bubbles erinbR3322MU, 31 Oct 2016 | Read review
“This place is nestled in the woods, but very close to plazas and shopping”
 of 5 bubbles X6490AWdavidr, 25 Sep 2016 | Read review
“Ask for a room that does not face the highway. The noise was not very much but still it would be quieter on the other side of the building.”
 of 5 bubbles Another-MO-Traveler, 20 Sep 2016 | Read review
“regular rooms do not come with a refridgerator only the suites”
 of 5 bubbles 652elig, 31 Aug 2016 | Read review
“backside second building”
 of 5 bubbles jameshubbard4504, 28 Aug 2016 | Read review
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