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Red Roof Inn Hartford - New Britain

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Red Roof Inn Hartford - New Britain
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326 Reviews from our TripAdvisor Community

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There are newer reviews for Red Roof Inn Hartford - New Britain
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Showing 324: English reviews
Miami, Florida
Reviewed 3 weeks ago via mobile

I'm only writing this review because of the gentleman at the front desk that helped me. His name is Ricky Bell. Very welcoming and accommodating. He made this visit very pleasant. The hotel itself it's a budget hotel and it is what it is. It's perfect for basics.

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Helpful?
Thank storm222x
Management response:

We really appreciate you taking the time to leave us such a great review. It is always a treat to hear that our service stood out during your stay and I will be sure to share this with the team. Thank you for taking the time to leave us this great review! We look forward to welcoming you back in...

Harrisburg, Pennsylvania, United States
Reviewed 3 weeks ago

We stayed at this hotel because we were traveling through the area and our pup was with us, and this place allows dogs without scalping for an extremely large non-refundable damage deposit. PROs: Plenty of Hot water, and great water pressure. If you are going through by train, you're right across the street from the train station. If you are...

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Helpful?
Thank SendGoodBeer
Management response:

Thank you for taking the time to share your experience with us. We are sorry that your recent stays did not meet your exceptions. We do strive to exceed our customer's expectations each time they stay with us and it certainly appears that we failed at that. With respect to the other issues you raised, they are certainly concerning to...

Woodstock, New York
Reviewed 4 weeks ago

The hotel, formerly a La Quinta, is pretty much the same as it was. I stay there in New Britain when I go back for family events in my home town. This might be an average *** stay, except that at the hotel desk is the wonderful, personable, informative, helpful Ricky Bell. Kudos, Ricky! This man would be an asset...

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Helpful?
Thank bobmark226
Management response:

I am happy that took time to post a review with suggestion and we do value our guests suggestions. Thank you for taking time to acknowledge Ricky for his services, I will certainly pass your comments to him. We do have several different room type options offered with more amenities. Thank you again for your feedback and business and we...

Fairview, New Jersey
Reviewed 4 weeks ago

Love the staff especially Ricky Bell. Friendly and joyful. A breath of fresh air to deal with. It is a budget hotel but it is very clean and quiet. parking lot are filled with lights so you actually feel safe parking your car there.

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Helpful?
Thank son888n
Management response:

We are glad that you enjoyed all the aspects of your stay with us at Red Roof Inn - New Britain, we make sure that our valued guests get the best possible customer service and their stay is comfortable. I will pass your kind words to Ricky. Thank you for posting your review. We look forward to hosting you again...

Reviewed 20 March 2017 via mobile

Jesse was awesome! He was the guy that check us in and everything was fine until the next morning when we spotted ants on the bathroom floor...😕 They want more details..ok. There was no breakfast only coffee.

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Helpful?
Thank Antania B
Management response:

We are disappointed to learn that Red Roof fell short of our goals in this instance. We appreciate you taking the time out of your busy schedule to share your concerns. We can assure you that corrective measures have been taken regarding this situation. Red Roof takes pride in providing superior service and we are taking steps to prevent similar...

New Britain, Connecticut
Reviewed 16 March 2017

Alright experience. Staff member Ricky Bell gave us excellent service, always helping us out and good communication with us.Housekeepers are really friendly and nice. Rooms are comfortable nothing to complain about. The room is really comfortable with lots of space.

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Helpful?
Thank matosmargarita
Management response:

Thank you for such kind words and an amazing endorsement! We very much value your business and appreciate you making us your hotel of choice when traveling to New Britain. I will pass your words to Ricky. We look forward to hosting you again soon. Thank you again.

Reviewed 12 March 2017 via mobile

Had a chance to talk to the Gm very nice Gentleman The service is good. The rooms were clean,quick check in plenty of varieties places to eat. I will be visiting this red roof inn again and I will recommend others to come here

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Helpful?
Thank Major P
Management response:

We are so happy that you enjoyed all the aspects of your stay with us at Red Roof Inn - New Britain, we make sure that our valued guests get the best possible customer service and their stay is comfortable. Thank you for posting your review. We look forward to hosting you again soon.

Reviewed 8 March 2017

I absolutely love the staff.. Jesse was so nice to me. Checked on me 20 minutes after i checked in to see if every was good and i was comfortable. Gave extra towels when i requested them. Very polite he is such a sweetheart.

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Helpful?
Thank Rebecca K
Management response:

We are so happy that you enjoyed all the aspects of your stay with us at Red Roof Inn - New Britain, we make sure that our valued guests get the best possible customer service and their stay is comfortable. I will pass your kind words to Jesse. Thank you for posting your review. We look forward to hosting you...

Hartford, Connecticut
Reviewed 4 March 2017

I recently stayed at the Red Roof Inn (02/17/17-02/19/17 and 02/24/17-02/25/17) and both times I had such a great experience. Ricky Bell not only was fast and attentive to my needs as a customer, he was also very knowledgeable of the area. I worked in the customer service field for years and it’s always refreshing to meet people who are...

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Helpful?
Thank WillSaun
Management response:

We are glad that you enjoyed all the aspects of your stay with us everytime at Red Roof Inn - New Britain, we make sure that our valued guests get the best possible customer service and their stay is comfortable. I will pass your kind words to Ricky. Thank you for posting your review. We look forward to hosting you...

Reviewed 3 March 2017 via mobile

This location is the best in town. Ricky and co. go above and beyond for the guest. My family loves this place so much. They are pet friendly but only allow one pet, up to 60 pounds. I called before checking in. They allowed me to bring my two dogs. As long as they are not disruptive. Keep up the...

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Helpful?
Thank Gregory J
Management response:

Thank you very much for such a wonderful review. I am sure Ricky was helpful & I will pass your kind words to Ricky. I am happy that you are satisfied with our customer services. We would be waiting to see you soon again. Thanks again for your business.

39 photos of this hotel

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Multilingual Staff
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
When you check in, check out our renovated rooms with New England-style décor. All rooms are spacious, modern, and quiet. Entertain yourself with in-room flat screen TVs, HD and premium cable channels, and free WiFi. All rooms come with a coffeemaker and a hair dryer. Selected rooms offer microwaves and refrigerator. Get energized in the fitness center, scratch items off your to-do list in the business center and host a meeting onsite with space for up to 200 colleagues. Our hotel is pet friendly and provides onsite coin laundry facilities. ... more   less 

Additional Information about Red Roof Inn Hartford - New Britain

Address: 65 Columbus Blvd, New Britain, CT 06051-2226 (Formerly La Quinta Inn & Suites New Britain/Farmington)
Region: United States > Connecticut > New Britain
Price Range: $84 - $130 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Red Roof Inn Hartford - New Britain 2.5*
Number of rooms: 133
Reservation Options:
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Also Known As:
La Quinta Inn & Suites New Britain Hotel New Britain
La Quinta Inn And Suites New Britain
La Quinta New Britain
New Britain La Quinta
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Questions & Answers

Here's what travellers have asked, with answers from Red Roof Inn Hartford - New Britain staff and other travellers.
2 questions
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5 months ago
over a year ago

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Questions? Get answers from Red Roof Inn Hartford - New Britain staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Smoking 6th Floor”
784deannab, 8 Apr 2017 | Read review
“Top floor away from elevators is probably a quiet spot.”
SendGoodBeer, 1 Apr 2017 | Read review
“Good rooms is the 6th floor”
matosmargarita, 15 Mar 2017 | Read review
“Stay someplace else.”
leeannflute, 9 Feb 2017 | Read review
“If you need a microwave and fridge, be sure to ask for it during booking.”
johnaX6984YK, 31 Jan 2017 | Read review
5 of 5