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Hilton Mystic

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#5 of 13 Hotels in Mystic
Certificate of Excellence
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702 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Mystic
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Showing 692: English reviews
Reviewed 23 January 2016 via mobile

When I arrived at the hotel I was very impressed with all of the renovations. The lobby was welcoming and the staff was extremely helpful and pleasant. Especially Kim at the front desk, who upgraded us to a junior suite and had milk and cookies delivered for my nieces's 13th birthday. The pool was clean but a bit cool. The...

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Helpful?
Thank Sdsx72
Terri A, General Manager at Hilton Mystic, responded to this review

Thank you! We are all so pleased you enjoyed your stay. Kim is definitely an asset to our team. Thank you again for your kind words and we hope you will be back soon.

Chester, United Kingdom
Reviewed 22 January 2016

A very modern hotel and very clean. The room was excellent although I wish it had a safe. The reception had individual safe boxes but it was a long walk there and they could only be accessed if there was a staff member free, which wasn't always the case. The hotel seemed to be running on skeleton staff and the...

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Thank Philip B
Terri A, General Manager at Hilton Mystic, responded to this review

Thank you for these comments, it is greatly appreciated and we will work on all mentioned. Thank you for staying with us and we do hope to see you again.

Reviewed 22 January 2016

it was a beautiful hotel. we are so going back. everything was clean and the room itself was huge. It was close enough to the casinos and across the street from the mystic aquarium. There were lots of stores and restaurants near by. Excellent location.

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Thank isella2016
Terri A, General Manager at Hilton Mystic, responded to this review

Thank you for sharing these comments. We are delighted you enjoyed our hotel and the location. We will see you again soon.

Reviewed 20 January 2016

We spent the night here for our 20th anniversary. We chose the Hilton because it was also the place we spent our wedding night 20 years ago. We were so impressed with the upgrades. Our room was beautiful. My only complaint was we wanted to order room service for our complimentary breakfast the next morning and we had to use...

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Thank Pamela L
Terri A, General Manager at Hilton Mystic, responded to this review

Hello Pamela L, Thank you for your review, and for coming back to see us for such a special occasion. Happy Anniversary!

Long Island, New York
Reviewed 13 January 2016

The Mystc Hilton is a wonderful hotel to stay at while travelling in the area. The rooms are wonderfu, ( comfy beds) and the hotel itself is beautiful inside. You will not be disappointed. The staff is friendly and courteous. The hotel has been recently renovated. They are close to many of the area attractions and centrally located. Definitely worth...

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Thank scrapbookmom0301
Terri A, General Manager at Hilton Mystic, responded to this review

Thank you scrapbookmom0301! I am so glad you and your great group enjoy our hotel. Thank you for sharing your experience and we hope to see you next year.

Baltimore, United States
Reviewed 12 January 2016

Excellent overall experience. We spent five days here reading, working out in the gym, drinking in the bar, and writing. The hotel was clean and the staff was very friendly and helpful. We enjoyed every minute. We will surely come again.

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Thank William P
Terri A, General Manager at Hilton Mystic, responded to this review

Thank you! I am so pleased you enjoyed our hotel Wiliam P, and that you will be back to see us. We love reading how hour guests enjoy our hotel. Thanks again and see you soon.

Boston
Reviewed 12 January 2016 via mobile

Wow ! What a difference a year makes! So pleasant to see the upgrade this hotel made to public spaces and rooms. Very pretty. Extremely convenient location. Heat units are clunky, old, and loud all night just trying to get some heat. Did not sleep at all because of the noise but from what I could gather, everyone in my...

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Thank Heather F
Terri A, General Manager at Hilton Mystic, responded to this review

Dear Heather F, Thank you for your review. I am very happy to read you were happy with our renovations. I will definitely look at the heating unit, as well as our breakfast to see how we can improve on these. Thank you again for sharing this, and for staying with us.

Reviewed 9 January 2016 via mobile

I have stayed at this HILTON several times over the years. The recent renovations are modern and beautiful, but my room was not clean. There bathroom was not clean, there were clumps of hair from the previous guest still on the shower wall...eeew! This was brought to the attention of the front desk staff, and the complaint was not taken...

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Thank Tara D
Terri A, General Manager at Hilton Mystic, responded to this review

Dear Tara D, Thank you being a returning guest, and for sharing this feedback. My sincere apologies for the cleanliness of your guest room, and the lack of concern, I will definitely address this with our housekeeping team. I assure you we take this very seriously. Thank you again, and I do hope we see you soon.

Wellington, Florida
Reviewed 8 January 2016

There were 2 people that stood out. First was Janice a bartender/server that worked in the restaurant in the hotel. She was very experienced and excellent very attentive to your needs.The second was the cook that was very experienced in his field Robert Pepper.

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Thank dlh1953
Terri A, General Manager at Hilton Mystic, responded to this review

Thank you for your kind words on Pepper and Janice, they are great assets to the team and we will be sure to share this with them. Thank you for staying with us.

Reviewed 6 January 2016

The pool was cold, it was not heated. And the mattress was very hard, even the pillows, it was not a very good nights sleep, but the room was clean. The room was also far to walk to, but there was nothing you could do about that

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Thank 933elizabethn
Terri A, General Manager at Hilton Mystic, responded to this review

Thank you for this feedback. I apologize for the pool and mattress, and will get this fixed right away. Thank you for choosing us and I do hope you will be back to see us again.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
In the heart of Mystic, Connecticut, just one block from Interstate-95, Conveniently located for both corporate and leisure visitors alike. You'll appreciate the convenient location of our Mystic, CT hotel as a coastal stopping point between New York City and Boston, MA, filled with historic charm of maritime New England. ... more   less 

Additional Information about Hilton Mystic

Address: 20 Coogan Boulevard, Mystic, CT 06355
Region: United States > Connecticut > Mystic
Price Range: $134 - $327 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Mystic 3.5*
Number of rooms: 182
Reservation Options:
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Also Known As:
Hilton Mystic Hotel Mystic
Hilton Hotel Mystic
Mystic Hilton Hotel
Hotel Style:
#4 Business Hotel in Mystic
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Mystic staff and other travellers.
14 questions
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Wilmington, Delaware
3 months ago
over a year ago
Bronx, New York
Bronx, New York

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Questions? Get answers from Hilton Mystic staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We liked being at the end of the corridor so we could use the adjacent stairs.”
 of 5 bubbles laurahorowitz, 20 Nov 2016 | Read review
“Ask for rooms not near the elevator and usually the top floor”
 of 5 bubbles discoverturtle, 2 Nov 2016 | Read review
“On a busy weekend, bring a sound/sleep machine to help drown out the noise coming from the halls. The indoor pool is great.”
 of 5 bubbles 472vincentr, 25 Oct 2016 | Read review
“Modern design”
 of 5 bubbles sarahtY5907NI, 20 Oct 2016 | Read review
“We were on the first floor and it was very quiet.”
 of 5 bubbles morano_marie, 17 Oct 2016 | Read review
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