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Hilton Hartford

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988 Reviews from our TripAdvisor Community

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Showing 973: English reviews
Syracuse, New York
Reviewed 22 April 2016

Dirty rooms and awful service. I stay at Hilton on a weekly basis for work. This was a disappointing experience. The employees would talk amongst each other with hotel guest waiting at the desk. They were not helpful and I ended being double charged for parking.

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Helpful?
Thank Nayda P
WHGGuestService, General Manager at Hilton Hartford, responded to this review

Dear Nayda P, I'm terribly sorry your experience at our hotel was not a better one. Please know that all information TripAdvisor members share with us is reviewed and shared with the key members of the hotel team. I’m disappointed to read that our front desk and housekeeping departments were not helpful and responsive to your needs. I have taken...

Los Angeles, California
Reviewed 19 April 2016

Just not what you would expect from a Hilton Downtown Hartford. Nothing wrong but everything seems a little off, a little cheap, a little tired. I got a room in the higher floor (apparently an upgrade with status) but because it was overlooking the freeway it was somewhat noisy.

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Helpful?
Thank Henri C
WHGGuestService, General Manager at Hilton Hartford, responded to this review

Dear Henri C, I sincerely regret that you had a less than satisfactory experience during your recent visit. Please know that it is our top priority to ensure each and every one of our guests feels valued and appreciated. During your next visit please let us know if there is a need to relocate your room. If there is availability...

Memphis, Tennessee
Reviewed 18 April 2016

This hotel does a great customer service job on a fine older Hilton property of the classic design. The front desk manager, Mo, was especially helpful and took account of my Hilton status. I had a a great stay.

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Thank samuel m
Bucks County PA
Reviewed 18 April 2016

Stay here whenever in town. Rooms clean and well maintained. Staff friendly and accommodating. Shuttle available for office and around town and drivers very helpful. Restaurants in walking distance or onsite. Hotel restaurant is a bit pricey but ok. Been staying here over 10 years

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Helpful?
Thank Dottie B
Hartford, United States
Reviewed 17 April 2016

I was not impressed at all. $18.00 a day to park your car. $16.00 for breakfast. No tea or milk in room. At check in lobby was packed, only one check in desk open. Waited ages. Only one person serving at the bar when it was packed. Again waited ages. They obviously knew how busy they would be yet didn't...

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Helpful?
1Thank David B
WHGGuestService, General Manager at Hilton Hartford, responded to this review

Dear David B, It is our number one priority to ensure our guests have an exceptional experience. I truly regret this was not the case during your recent stay. The main goal of each of our associates is to ensure the well being and satisfaction of our guests. Please know that we truly appreciate your business and welcome you to...

PLAINVIEW, United States
Reviewed 16 April 2016

we look at hilton always as our first choice...takes the worry and stress out of the picture.....always consistently great and being a hilton honors gold member is a bonus they really stive to make us feel comfortable regardless of the location of the hotel

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Helpful?
Thank Glenn L
WHGGuestService, General Manager at Hilton Hartford, responded to this review

Glenn L, I am grateful to my dedicated team for providing you with a stress-free stay. As a HHonors gold member we greatly value your feedback. We look forward to your next stay. Warm Regards, Ron Wichowski General Manager

Harrisburg, Pennsylvania
Reviewed 12 April 2016 via mobile

This hotel never disappoints...I stay here often for business and the staff is friendly and the rooms are clean and comfortable! Not to mention the room service is fantastic! The hotel is in downtown Hartford and very close to many great restaurants.

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Helpful?
Thank Queenie B
WHGGuestService, General Manager at Hilton Hartford, responded to this review

Queenie B, Thank you for your kind words! We are grateful that you took the time to share your comments. I will be certain to let room service know they are providing excellent guest service. We look forward to your return visit. Warm Regards, Ron Wichowski General Manager

Portland, Maine
Reviewed 10 April 2016

Excellent customer service. They remember you and even if they really don't, hard to tell. Warm, friendly despite how busy they are. Got a pent house room.. Paid the same. Don't be afraid to ask. It's was a great experience. Rockefeller for a day.

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Helpful?
Thank p0lly333
WHGGuestService, General Manager at Hilton Hartford, responded to this review

Dear p0lly333, Wow! Thank you for your amazing review. We do have a welcoming and professional staff and I am happy you were taken care of during your stay. Warm Regards, Ron Wichowski General Manager

Reviewed 6 April 2016

Recently I stayed at the Hilton in Hartford CT for a conference for three nights. I was more than please with the staff, the service and the facility. The staff handled all of my requests quickly and pleasantly. I would highly recommend it to future travelers.

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Helpful?
Thank 972mellas
WHGGuestService, General Manager at Hilton Hartford, responded to this review

Dear 972mellas, Thank you for taking the time to share your comments with TripAdvisor. I am grateful to my dedicated staff for providing you with excellent service. We look forward to your next trip to Hartford. Warm Regards, Ron Wichowski General Manager

Louisville, Kentucky
Reviewed 5 April 2016 via mobile

I stayed for two nights at the Hilton in downtown Hartford in April for 2016. The selection downtown is pretty limited (for me, it was pretty much the Hilton or the Residence Inn, which was sold out). The Hilton lobby is nice enough, with plenty of sitting area, comfortable chairs, a small bar just off the lobby and also a...

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Helpful?
Thank rooster3888
WHGGuestService, General Manager at Hilton Hartford, responded to this review

Dear rooser3888, Thank you very much for being a contributor on TripAdvisor and for your detailed and valuable feedback. We do appreciate it greatly as it helps us make our property even better. I am sorry that you had a noisy heating unit; had we been alerted we would have sent our capable engineering department immediately to address this for...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Banquet Room
  • Multilingual Staff
  • Shuttle Bus Service
  • Laundry Service
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Hilton Hartford hotel is a shining star in the skyline of the historic city of Hartford, Connecticut. With a central Downtown location and connection to the XL Center, guests have access to outstanding area sports, cultural and consumer show events. Many of Hartford's corporate offices are also within walking distance of the Hilton Hartford. ... more   less 

Additional Information about Hilton Hartford

Address: 315 Trumbull St, Hartford, CT 06103-1115
Region: United States > Connecticut > Hartford
Price Range: $177 - $489 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Hartford 3.5*
Number of rooms: 393
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Booking.com, Hotels.com, Odigeo and Travelocity so you can book your Hilton Hartford reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Hartford Hotel Hartford
Hilton Hotel Hartford
Hartford Hilton Hotel
Hotel Style:
#2 Green Hotel in Hartford
#3 Business Hotel in Hartford
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Hartford staff and other travellers.
17 questions
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1 month ago
Philadelphia, Pennsylvania
Rocky Hill
over a year ago
1 month ago

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Questions? Get answers from Hilton Hartford staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our room faced the west and we saw a nice sunset out the window our first day.”
 of 5 bubbles U2035RGmikec, 5 Dec 2016 | Read review
“Stay at a different hotel”
 of 5 bubbles WorkTraveler2000, 29 Nov 2016 | Read review
“Ask for room that doesn't face Trumbull.”
 of 5 bubbles mschristinedwyer, 14 Nov 2016 | Read review
“My room facing Trumbull St was quiet & offered view of downtown.”
 of 5 bubbles kevink650, 31 Oct 2016 | Read review
“I was on the 5th floor and could hear the traffic in the morning.”
 of 5 bubbles V3292EWkathys, 29 Oct 2016 | Read review
5 of 5
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