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04/03/2018 05/03/2018
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    Best Western Hartford Hotel & Suites

    185 Brainard Rd, Hartford, CT 06114-2102
    +1 855-634-8118
    Hotel website
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    04/03/2018 05/03/2018
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    USD 113*
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    Traveller (20)
    Room & Suite (11)
    Dining (2)
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    • Excellent47%
    • Very good31%
    • Average12%
    • Poor5%
    • Terrible5%
    Travellers talk about
    “front desk” (63 reviews)
    “chowder pot” (9 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Non-Smoking Hotel
    Fitness centre
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Self-Serve Laundry
    Shuttle Bus Service
    2.5 Star Hotel
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    4 Mar.5 Mar.
    1 room, 2 adults, 0 children
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    Write a ReviewReviews (435)
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    1 - 5 of 422 reviews

    Reviewed 1 week ago

    I was over billed. The staff was helpful and identified an inaccurate charge on an old card. The desk person tried to correct it and gave me a receipt to prove it. However the charge to my card Was over by $220. Now I’m left...More

    Review collected in partnership with Best Western
    Thank gardiners2018
    Response from Hartfordgm, General Manager at Best Western Hartford Hotel & SuitesResponded 5 days ago

    Good day, I wanted to just take a moment and apologize for the billing issues you experienced here. It is not ever our intention to mis-appropriately bill and over charge credit cards. It is something we need to focus harder on and I thank you...More

    Hotel's Favourite
    Reviewed 19 December 2017

    Booked a one night stay for this hotel. Front staff were very friendly and check in was quick. Lobby was nicely decorated for the holidays and there is comfortable seating in front of the fireplace with a big TV. There is coffee, hot water and...More

    Thank geezee57
    Response from Hartfordgm, Manager at Best Western Hartford Hotel & SuitesResponded 27 December 2017

    Thank you for review. We are so happy to hear you enjoyed your stay with us. I will share this review with my staff. They love to hear the acknowledgment. Your business is very important to us and we value your feedback. By telling us...More

    Reviewed 2 weeks ago

    Highly recommended, great property well kept. Good attention to detail. Shower head in the junior suite is amazing. Pillows can be better, but I say this about every hotel, memory foam pillows. Staff is very knowledgeable.

    Review collected in partnership with Best Western
    Thank omarh1152016
    Reviewed 4 weeks ago

    Customer service was Great!! Check in lady was Outstanding!! The beds were very clean & soooo comfortable, & this comes from a person who is use to sleeping on a very expensive sleep number bed!! The bathroom looked very nice & the curved curtain rod,...More

    Thank coloredflames
    Response from Hartfordgm, General Manager at Best Western Hartford Hotel & SuitesResponded 3 weeks ago

    Thank you so much for taking the time to writing this review. I am happy to hear all the great comments about my staff, breakfast, and your room accommodations. I will definitely share this review with our team here. I also appreciate the communication on...More

    Reviewed 4 January 2018

    Inefficiency, multiple problems, staff not responsive, and staff not always truthful when attempts to rectify problems are made, are all features of this facility. Breakfast area was unsatisfactory with staff clogging the area socially and some of the equipment being non-functional as well as cleaning...More

    Review collected in partnership with Best Western
    Thank H1067CAkarenw
    Response from Hartfordgm, Manager at Best Western Hartford Hotel & SuitesResponded 6 January 2018

    On behalf of our team here, I sincerely apologize for your experience. At Best Western we strive every day to provide superior customer service. I am sorry we were not able to do that for you. We will use the feedback you gave us to...More

    Awards & Recognition
    Certificate of Excellence
    • Top amenities
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Free Parking
    • Free High Speed Internet ( WiFi )
    • Breakfast included
    • Hotel Amenities
    • Free Parking
    • Shuttle Bus Service
    • Breakfast included
    • Meeting Rooms
    • Business Centre with Internet Access
    • Laundry Service
    • Multilingual Staff
    • Self-Serve Laundry
    • Conference Facilities
    • Dry Cleaning
    • Concierge
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Microwave
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Hot Tub
    • Price range
    • USD 100 - USD 140 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #1 Best Value Hotel in Hartford
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 129
    • Reservation Options
    • TripAdvisor is proud to partner with Travelocity, Booking.com, Expedia, Hotels.com, Best Western, getaroom.com, Priceline, Hotwire, HotelQuickly, Evoline ltd and Cancelon so you can book your Best Western Hartford Hotel & Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Connecticut >
    • Hartford
    • Also Known As
    • Holiday Inn Express Hotel And Suites ,
    • Holiday Inn Express Hotel Hartford ,
    • Holiday Inn Express Hartford ,
    • Holiday Inn Hartford
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    Traveller (20)
    Room & Suite (11)
    Dining (2)
    Pool & Beach (1)
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    Ask a question
    Questions & Answers
    25 June 2017|
    AnswerShow all 2 answers
    Response from Madison M | Reviewed this property |
    No they do not.
    Jessica D
    30 October 2016|
    AnswerShow all 6 answers
    Response from Claudia E | Reviewed this property |
    28 January 2016|
    AnswerShow all 2 answers
    Response from Bill G | Reviewed this property |
    Same...Sorry, I don't know the answer to that question. Call hotel, I'm sure they would be able to help. FYI My daughter forgot her winter coat in her hotel room closet. They were very helpful to find, and quickly shipped... More
    Room Tips
    "Rooms facing the back and not on the first floor are best."
    Read review
    "We were on the 1st floor in the back & no noise background."
    Read review
    "Please read my review for tips"
    Read review
    "Rooms in a different hotel a better choice if you want certainty of hot water"
    Read review
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