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Best Western Hartford Hotel & Suites

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Traveller (20)
Room & Suite (11)
Dining (2)
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Overview
  • Excellent47%
  • Very good31%
  • Average12%
  • Poor5%
  • Terrible5%
Travellers talk about
“front desk”(62 reviews)
“chowder pot”(9 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Free Shuttle or Taxi Services
2 Star Hotel
All hotel details
Offers from Best Western Hartford Hotel & Suites
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Rooms
4 Jun.5 Jun.
|
1 room, 2 adults, 0 children
Standard Room
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Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 1 partner sites to see rooms from USD 120.
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Reviews (438)
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425 results
Traveller rating
188
135
51
26
25
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LanguageEnglish
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188
135
51
26
25
Show reviews that mention
All reviewsseafood restaurantfront deskchowder potshuttle serviceroom was cleanrestaurant next dooroutdoor poolbreakfast was excellentfree breakfasthot tubbreakfast areasales manageryogurtoff the highwaywould stay here againclose to downtownhousekeeping staff
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1 - 5 of 425 reviews
Reviewed 4 weeks ago

Exterior, lobby, and breakfast were fine. Perhaps it was just our room that had a problem, but this room had cleanliness issues. The bathroom had a persistent overpowering smell of urine, perhaps from the dirty floor and grout. The sink stopper didn't work. Towel service...More

Review collected in partnership with Best Western
Thank Linda C
Response from Hartfordgm, General Manager at Best Western Hartford Hotel & SuitesResponded 1 week ago

Hi Linda, I am so sorry that your stay was not up to your expectations. We appreciate you taking the time to review us and hope that you will reconsider and give us another try. I do appreciate you taking time out of your busy...More

Hotel's Favourite
Reviewed 19 December 2017

Booked a one night stay for this hotel. Front staff were very friendly and check in was quick. Lobby was nicely decorated for the holidays and there is comfortable seating in front of the fireplace with a big TV. There is coffee, hot water and...More

Thank geezee57
Response from Hartfordgm, Manager at Best Western Hartford Hotel & SuitesResponded 27 December 2017

Thank you for review. We are so happy to hear you enjoyed your stay with us. I will share this review with my staff. They love to hear the acknowledgment. Your business is very important to us and we value your feedback. By telling us...More

Reviewed 14 April 2018

I like the title of another review that called this the "Just OK Western" instead of the Best Western. That's exactly how I felt. The "meh" feeling started at check-in as we had to wait at the desk while the only employee finished a phone...More

Thank Ruth N
Response from Hartfordgm, General Manager at Best Western Hartford Hotel & SuitesResponded 5 weeks ago

Hello, Thank you so much for taking the time to review you stay. I am saddened to hear this was your experience. I sincerely assure you better in the future and hope you will give us another try if you are in the area again....More

Reviewed 9 April 2018 via mobile

Just spent a night in a Junior Suite on a road trip down south. I was expecting quite a bit more from this hotel to be honest. Yes, the staff were lovely and the bed comfy, and the room was clean enough. However, leaky taps...More

Thank Jeanne C
Response from Hartfordgm, General Manager at Best Western Hartford Hotel & SuitesResponded 10 April 2018

Good day, I am saddened to hear that your experience was not all you had hoped it would be. We will simply work harder to provide better services and stays for all our guests 100% of the time. Thank you for taking the time to...More

Reviewed 12 February 2018

I was over billed. The staff was helpful and identified an inaccurate charge on an old card. The desk person tried to correct it and gave me a receipt to prove it. However the charge to my card Was over by $220. Now I’m left...More

Review collected in partnership with Best Western
Thank gardiners2018
Response from Hartfordgm, General Manager at Best Western Hartford Hotel & SuitesResponded 14 February 2018

Good day, I wanted to just take a moment and apologize for the billing issues you experienced here. It is not ever our intention to mis-appropriately bill and over charge credit cards. It is something we need to focus harder on and I thank you...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Shuttle Bus Service
Breakfast included
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Dry Cleaning
Concierge
Room amenities
Air Conditioning
Refrigerator in room
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Hot Tub
Details
Price range
USD 105 - USD 152 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
USD 105 - USD 152 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (20)
Room & Suite (11)
Dining (2)
Pool & Beach (1)
Questions & Answers
Ask a question
25 June 2017|
AnswerShow all 2 answers
Response from Madison M | Reviewed this property |
No they do not.
0
Votes
Jessica D
30 October 2016|
AnswerShow all 6 answers
Response from Claudia E | Reviewed this property |
no
1
Vote
Baguul
28 January 2016|
AnswerShow all 2 answers
Response from Bill G | Reviewed this property |
Same...Sorry, I don't know the answer to that question. Call hotel, I'm sure they would be able to help. FYI My daughter forgot her winter coat in her hotel room closet. They were very helpful to find, and quickly shipped... More
0
Votes
Room Tips
"Rooms facing the back and not on the first floor are best."
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"We were on the 1st floor in the back & no noise background."
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"Please read my review for tips"
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"Rooms in a different hotel a better choice if you want certainty of hot water"
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