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Mystic Marriott Hotel & Spa

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#2 of 14 Hotels in Groton
GreenLeadersBronze level
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Mystic Marriott Hotel & Spa
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842 Reviews from our TripAdvisor Community

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Showing 835: English reviews
Colorado Springs, Colorado
Reviewed 3 days ago NEW

The management and staff are very nice at this hotel. The restaurant has good food and there is a nice bar area. We were also there for a reception in the ballroom and the hotel chef/staff served some very good food. Our bed was comfortable and room location was quiet. Stopped by the Spa and purchased some items on sale....

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Helpful?
Thank Susan A
New York City, New York
Reviewed 2 weeks ago

This was our second visit. This time we celebrated my husband's retirement. Corinne Sabilia, the front office manager, was very accommodating in regards to meeting our special requests prior to our arrival. She is an excellent ambassador for the Marriott brand. The junior suite was great. Two separate rooms with plenty of space; bathroom much larger than in standard rooms;...

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Thank LoyalCancunFan
San Diego
Reviewed 3 weeks ago via mobile

Looked forward to staying at this Marriott while visiting family in the area. We stay in Marriotts wherever we go and this one is really nothing special. Not bad, but it doesn't have anything to give reason to want to stay here vs. the many other hotels just up the street (which are walkable to shopping and dining). Got the...

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Helpful?
Thank Catsandbear
Corinne S, Front Office Manager at Mystic Marriott Hotel & Spa, responded to this review

Dear Catsandbear, Thank you for your feedback about your recent stay at the Mystic Marriott Hotel and Spa. I apologize that your experience with the concierge lounge was not up to your, or our, expectations. I would love to speak to you regarding your stay so I can get more information to effectively follow up with the appropriate departments to...

pjpowers82
Reviewed 13 December 2016 via mobile

I stayed here for 3 days for a work conference. The staff was friendly, small snafu with the water heaters during our stay but that was just one day. The food was pretty good, the bar staff was friendly Short drive to a lot of locations like Mystic downtown, aquarium, casino, etc.

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Helpful?
Thank pjpowers82
Massachusetts
Reviewed 11 December 2016

I initially gave this hotel a three-star rating with discussion of its positives and negatives. At the time of my review, I saw that the hotel management had a perverse way of responding to negative Trip Advisor reviews by ignoring guests’ concerns and complaints and citing only the positive aspects of their statements. Of course, management did exactly that with...

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Helpful?
Thank Duxburygirl
Elizabeth B, Director of Operations at Mystic Marriott Hotel & Spa, responded to this review

Dear Duxburygirl, Thank you for your review for the Mystic Marriott. I apologize if my response was not satisfactory. Unfortunately I can not look into this matter further as I do not have any of your information due to this being a social media review. If you would like to discuss this matter further please feel free to reach out...

Ludlow, Massachusetts
Reviewed 2 December 2016 via mobile

Nice Marriott close to Mystic and New London and the Casinos. Remote location but comfortable setting. Nice facilities and spa. The pool area is nice, plenty of parking, bar and Starbucks, conference rooms.

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Thank Sergio D
Reviewed 28 November 2016 via mobile

It's a really nice hotel. Location is great. Stayed there one night with fam. Took out one star because i couldn't do 4.5. The reason would take out the half start is because the front desk receptionists should give more genuine smile. Seemed a bit robotic. Didn't get that genuine vibe. However, everything else was great. We did hear thumping...

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Thank Jundullah
Connecticut
Reviewed 15 November 2016

Have stayed here several times over the past 5-6 years, twice within the last two months. Last visit in early October was one of the worst I've ever had in terms of the condition of the room I got (burned out light bulbs in the bathroom, huge rips in the curtains, dirty/worn wallpaper and carpet). I use Marriott properties exclusively...

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Helpful?
Thank Tom F
Brian H, General Manager at Mystic Marriott Hotel & Spa, responded to this review

Good Afternoon Tom F, Thank you for taking the time to provide your feedback on TripAdvisor, we truly appreciate your comments. It was great to speak with you and personally receive your feedback, please know as we discussed I have shared your feedback with our team as we continually strive to improve. I am terribly sorry to read that you...

Reviewed 12 November 2016

I travel to the area 4-5 times a year and always stay at the Mystic Marriott. The location is very convenient. The rooms are clean and quiet. Breakfast brunch is very good. The restaurant and bar food are pretty standard but prepared well. Roger and Amy at the bar have become friends. Its a very pleasant and easy place to...

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Helpful?
Thank Flabluefan1
Wolcott, CT
Reviewed 12 November 2016

My husband and I stayed at this hotel for our 30th wedding anniversary. First of all, the Front Office Manager, Tracy, made us feel welcome and was so accommodating. The room was clean and very comfortable. We got room service both nights and the food was delivered very promptly. Their flourless chocolate cake was excellent! I would recommend this hotel...

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Helpful?
Thank izzwood

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Free Parking
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Mystic Marriott Hotel & Spa

Address: 625 North Road (Route 117), Groton, CT 06340
Region: United States > Connecticut > Groton
Price Range: $205 - $448 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mystic Marriott Hotel & Spa 4*
Number of rooms: 285
Reservation Options:
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Also Known As:
Marriott Mystic Hotel Groton
Marriott Groton
Groton Marriott
Hotel Style:
#1 Green Hotel in Groton
#2 Business Hotel in Groton
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Questions & Answers

Here's what travellers have asked, with answers from Mystic Marriott Hotel & Spa staff and other travellers.
4 questions
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Questions? Get answers from Mystic Marriott Hotel & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for River view”
 of 5 bubbles Duxburygirl, 11 Dec 2016 | Read review
“Room above the 2nd floor and away from the elevator.”
 of 5 bubbles JIMBOBOB32, 19 Oct 2016 | Read review
“high room for view”
 of 5 bubbles jjannuke, 18 Oct 2016 | Read review
“Geta room on the higher floors”
 of 5 bubbles jrodenhausen, 25 Sep 2016 | Read review
“Quiet hotel.any room seems good”
 of 5 bubbles ducatidiver, 12 Sep 2016 | Read review
5 of 5
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