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Best Western Plus New England Inn & Suites

PricelineUSD 106*
View Deal
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
USD 129*
USD 106*
Great Deal
USD 107*
USD 107*
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Best Western Plus New England Inn & Suites
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266 Reviews from our TripAdvisor Community

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Showing 262: English reviews
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Washington DC, District of Columbia
Reviewed 4 days ago NEW

This Best Western Plus in Berlin is about 30 minutes from New Haven via expressways which makes it a smart choice when hotels there quadruple their rates during peak weekends such as graduation. The hotel is about a dozen years old. It's clean with spacious, bright rooms, fresh furnishings and comfortable beds. The pillows are fairly thick. The housekeeper provided...

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Helpful?
Thank Birdie2050
Daneil M, Front Office Manager at Best Western Plus New England Inn & Suites, responded to this review

Thank you for choosing our property for your stay and for taking the time to post review, we certainly do appreciate your business. We are glad to see that you had a good stay with us, however not perfect. I hope you will visit with us again soon, so we can provide even better service.

Salisbury, North Carolina, United States
HOTEL’S FAVOURITE REVIEW
Reviewed 2 weeks ago

We visit family in Meriden, Connecticut frequently by driving or flying up from North Carolina and we stay at BW every time. We found this four years ago when rooms were filled in Meriden. It turned out to be worth the extra 7-8 minutes to stay there. The breakfasts are always dependable and the rooms always clean, comfortable and well-maintained....

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Helpful?
1Thank Rick S
About Hotel's Favourite Review
Daneil M, Front Office Manager at Best Western Plus New England Inn & Suites, responded to this review

Thank you for leaving such a positive review of our property, we certainly appreciate your feedback and are happy that you always have a good time staying with us. We love having you and the family stay with us and look forward to your next trip.

Swampscott, Massachusetts
Reviewed 4 days ago NEW

We were pleased with most all aspects of this hotel. The breakfast room could be a bit bigger, especially on Saturdays..... The personal were helpful, details such as a clean parking lot were noted, and there was a reasonable explanation for the back hall being not as clean as the rest of the place(construction crews recently left and were due...

Review collected in partnership with Best Western
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Helpful?
Thank sjk7301948
Daneil M, Front Office Manager at Best Western Plus New England Inn & Suites, responded to this review

Thank you so much for staying with us and for leaving a review regarding your stay. Glad to see that you enjoyed the hot complimentary breakfast, and that you found our staff to be pleasant and helpful. We are happy that you had a good stay and look forward to having you stay with us again.

Boston, Massachusetts
Reviewed 5 days ago NEW

We currently like BW better than many other chains. Their rewards program is easier to use, actually has rewards like $10 coupons and on not play games with passwords (Comfort Inn :( ). This BW is clean , small, low key and has great staff members who are friendly , competent and hard working.

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Helpful?
Thank christine k
Daneil M, Front Office Manager at Best Western Plus New England Inn & Suites, responded to this review

Thank you for leaving a review about your stay at our property. We are happy that you a good stay with us, glad to see that you found the hotel to be clean and well kept and that our staff could be of assistance to you. We certainly hope you'll be back to stay with us again soon.

Medford, New York
Reviewed 1 week ago

Hello travelers. I stay here every week and even after over a year it is still my favorite place to stay. I see other people that stay here after also and you likely see their reviews and they will be like u to mine. The people are very friendly

Review collected in partnership with Best Western
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Helpful?
Thank henryj1955
Gary D, Manager at Best Western Plus New England Inn & Suites, responded to this review

Thank you very much for staying with us so often! We very much appreciate your loyalty to Best Western and our hotel and look forward to seeing you again! We also hope that you enjoy the upgrades we are currently implementing in our rooms.

Lancaster, Pennsylvania
Reviewed 2 weeks ago

The hotel was nice, a typical Best Western (even a fancier one than I am used to). However, it was packed when I stayed there. I am not sure why it was so packed but the people staying there were loud, mostly children, and did not care about the other guests. My check in experience was average, front desk staff...

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Helpful?
1Thank customer1234352
Daneil M, Front Office Manager at Best Western Plus New England Inn & Suites, responded to this review

Thank you for staying with us and for taking the time to leave us a review as well. We certainly appreciate your business, and am sorry to hear that your stay was not more pleasant. We hope you will consider staying with us again and give us another chance to provide superior customer service.

Reviewed 3 weeks ago via mobile

This is a beautiful hotel. By all rights I expected to give it five stars when I arrived. I debated four, but the fact is I'm here to get a good night's sleep. Our huge room has an extremely firm king mattress with a dip in the middle, which is where my husband ended up. I stayed on my side...

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Helpful?
1Thank DonBXX
Daneil M, Front Office Manager at Best Western Plus New England Inn & Suites, responded to this review

We would like to thank you for staying at our property and for leaving a review about your stay. Also, would like to apologize for not meeting your expectations. We hope you will stay with us again and give us anther chance to provide superior customer service.

Northampton, United States
Reviewed 3 weeks ago

Staff was great. Room met my expectations. My only complaint was that the floor in our room squeaked when you were walking on it. We also could hear the people in the room next door walking around from the squeaky floors.

Review collected in partnership with Best Western
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Helpful?
Thank 239carah
Daneil M, Front Office Manager at Best Western Plus New England Inn & Suites, responded to this review

Thank you for taking the time to leave a review about your stay, we certainly appreciate that. We are happy that you had a good stay with and hope that you will stay with us again in the future.

Reviewed 4 weeks ago via mobile

Nice and clean. Breakfast was free and bountiful also fresh. Rooms clean and fresh.Indoor pool was up and running.Special shout out to Vanessa and Oohm. Very courteous and knowledgeable. We love Best Westerns.

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Helpful?
Thank peter p
Daneil M, Front Office Manager at Best Western Plus New England Inn & Suites, responded to this review

Thank you for leaving a review about your stay at our property. We are happy that you had a good stay with us and look forward to having you stay with us again.

Dover, New Jersey
Reviewed 4 weeks ago

This hotel is in a convenient location, great hot breakfast (Belgian waffle maker, pastry items, sausage, egg, hash browns and bacon, cereal, oatmeal, yogurt, etc), convenient pool hours (6a-11p), fitness room, friendly staff. Definitely a pleasant stay for a night. We were too tired after our business on sunday to drive back to NJ, that we ended up booking another...

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Helpful?
Thank maramez12
Daneil M, Front Office Manager at Best Western Plus New England Inn & Suites, responded to this review

Thank you for leaving a review about your stay at our property. We are happy that you had a good stay with us and look forward to having you stay with us again.

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about Best Western Plus New England Inn & Suites

Address: 2253 Berlin Turnpike, Berlin, CT 06037-4036 (Formerly BEST WESTERN PLUS New England Inn & Suites)
Region: United States > Connecticut > Berlin
Price Range: $122 - $270 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus New England Inn & Suites 2.5*
Number of rooms: 52
Reservation Options:
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Also Known As:
Best Western Plus New England Inn And Suites
Best Western Plus New England Hotel Berlin
Best Western Berlin
Berlin Best Western
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Questions & Answers

Here's what travellers have asked, with answers from Best Western Plus New England Inn & Suites staff and other travellers.
8 questions
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Questions? Get answers from Best Western Plus New England Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Opt for the second floor and away from the elevator.”
Birdie2050, 23 May 2017 | Read review
“do not stay here if it is full to capacity”
customer1234352, 13 May 2017 | Read review
“Ask for a room to the rear of the building. The front of the hotel faces a busy highway”
Sassy96, 5 Mar 2017 | Read review
“I always prefer lower level, we had first floor 125 I believe we faced the opposite side of the parking lot facing the trees nice view!!”
292donnab, 1 Nov 2016 | Read review
“I like rooms in the center of the hallways. Smoke smells usually come from the ends of the building where people park.”
N9294CGlindac, 1 Nov 2016 | Read review
5 of 5
Priceline
USD 106* /night
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Expedia.comUSD 107
BestWestern.comUSD 107
HotelsClickUSD 129
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*Disclaimer
Prices are for 1 room, 2 adults
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