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Holiday Inn Vail - TEMPORARILY CLOSED

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#19 of 31 Hotels in Vail
Certificate of Excellence
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Holiday Inn Vail - TEMPORARILY CLOSED
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390 Reviews from our TripAdvisor Community

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Showing 376: English reviews
Palm Springs, California
Reviewed 8 August 2016

Wanted a nice place to stay but thought all the hotels in Vail would be over $250 a night and that was too much for 1 night. To my surprise the Holiday Inn was $105 great price for a great place. The he hotel was perfect, everyone was polite and helpful. Room was great. I'd come back just to sit...

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Helpful?
Thank DBrown92264
Aurora, Colorado
Reviewed 8 August 2016

Stay as far away from this place as possible. From the mandatory valet parking-Where I watched employee's abuse customers cars-to the attitude of the front desk employee's, to the cleanliness of the room, the inoperative tv, and the general lack of care and concern of employee's. Don't recommend this place at all. We will never go back there.

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Helpful?
Thank tr250pjd
IHGService, Guest Relations Manager at Holiday Inn Vail - TEMPORARILY CLOSED, responded to this review

Dear tr250pjd, Thank you very much for taking the time to share your comments online. Please accept our deepest apology for the experience you had with the service you received from our staff and the cleanliness of our rooms. It is regrettable that we fell below your expectations. We have sent you a private message to obtain some additional details....

Los Angeles, California
Reviewed 6 August 2016

Beautiful 10 foot fireplace in the common room with gorgeous view, very helpful and friendly international staff from such places as Macedonia and Germany. They were students here on summer break learning English and earning money. They were fun and interesting. The room was clean and comfortable and since it was summer, the rate was unbelievable. Great stay!!!

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Thank Terrell C
Reviewed 4 August 2016 via mobile

The hotel is situated 5min west of Vail downtown (lifts). It's a bit dated. We stayed with two boys (total 4) in one of the 2 stores suites. Sleep quality was poor due to no blinds on the roof window. Was waked up by the sun at 6am... The carpets was old with a lot of undefined stains. Nice kitchen....

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2Thank Asbjørn Olav K
IHGService, Guest Relations Manager at Holiday Inn Vail - TEMPORARILY CLOSED, responded to this review

Dear Asbjørn Olav K, Thank you for your stay and for leaving a review about our hotel on TripAdvisor. It is good to know that our location was convenient for your needs. Thank you as well for noting how nice the kitchen was. On the other hand, I am sorry for not meeting your expectations when it comes to sleep...

Reviewed 31 July 2016 via mobile

We arrived at 9 pm. We stood at the Check in desk for 30 minutes before they told us they had overbooked and had to send us - and 10 other reservations - to another hotel in Avon. They fixed the problem but shouldn't have overbooked to begin with. My advice, be sure to arrive early to check in.

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Helpful?
Thank Sherilyn F
IHGService, Guest Relations Manager at Holiday Inn Vail - TEMPORARILY CLOSED, responded to this review

Dear Sherilyn F, Thank you for taking the time to write a review about your stay with us. We are hospitality professionals who pride ourselves on delivering world class experience, however, it appears we fell short of our goal on your visit. We would like to apologize for the issues you had with your reservation. Your feedback is troubling and...

Atlanta, Georgia
Reviewed 26 July 2016

Better book through a third party because they will charge you more. Charged me for an extra day, had to charge-back $200 with Amex. Now as for the room...disgusting. See photos. AC did not work. Room smelled of raw onions. Everything was tattered and torn. Sliding door would not lock. You decide what those stains are on the red chair....

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Helpful?
Thank otisisadumbdog
IHGService, Guest Relations Manager at Holiday Inn Vail - TEMPORARILY CLOSED, responded to this review

Dear Valued Guest, Thank you for taking the time to express your thoughts and concerns. It is disheartening to know that your experience was not as seamless as it should have been. I am sorry for not meeting your expectations of the IHG brand when it comes to customer service delivered and room accommodations provided. I would also like to...

Reviewed 25 July 2016

I have been here a few times before and am pleasantly surprised by the kind valet guys. They are very helpful and nice! While the rooms are slightly updated, there is still some work that needs to be done. Ripped shower curtains, squeaky faucets, slow draining tub. I shouldn't expect the Ritz, but it's the little things that matter to...

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Thank Mmbanks70
IHGService, Guest Relations Manager at Holiday Inn Vail - TEMPORARILY CLOSED, responded to this review

Dear Mmbanks70, Thank you for writing a review on our hotel. Our goal is to deliver exceptional service and comfortable accommodations, and we appreciate your business with us. I appreciate your positive comments on the great service received from our valets. However, we regret if the condition of the bathroom in your room received fell below your expectations. Your feedback...

Colorado
Reviewed 23 July 2016

Pros: Beautiful views, comfortable beds, excellent Internet, Mexican restaurant nearby, reasonable price for Vail Cons: Really dirty carpets, dark lighting in hallways and room, mandatory valet parking, useless bell hops, loud and somewhat ineffective air conditioner Stayed one very rainy night after my Mom had an appointment at the Steadman Clinic so didn't feel like going out to town. Knew...

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2Thank Type-A-Mother
IHGService, Guest Relations Manager at Holiday Inn Vail - TEMPORARILY CLOSED, responded to this review

Dear Type-A-Mother, Thank you for leaving us feedback. It is nice to know the view from the hotel, beds, and internet access contributed to making your stay a pleasant one. However, we regret to see that there were service deficiencies, especially with the valet and hotel cleanliness and room amenities that were not at par with our usual high standards....

Herrin, Illinois
Reviewed 21 July 2016

Room very good. Staff was very friendly and helpful. Provided many suggestion for food and activities. Very sincere with their help. Valet parking attendant was one of he best I have ever encountered.

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Thank mw5five
West Palm Beach, Florida
Reviewed 21 July 2016 via mobile

We made a reservation through National reservations. When we arrived at the Hotel we were told their is a $ 25.- daily valet charge which was not mentioned by phone or in my email confirmation. I spoke to the general manager and he said this was their policy so I cancelled and left. Staying here would be a mistake on...

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1Thank bsorge
IHGService, Guest Relations Manager at Holiday Inn Vail - TEMPORARILY CLOSED, responded to this review

Dear bsorge, Thank you for taking the time to write a review of our hotel. It is truly regrettable that you did not fully enjoy your recent stay. Allow us to apologize for any inconvenience you may have experienced with some of our amenities and services. I would like to have the opportunity to make it up to you and...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Shuttle Bus Service
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Breakfast Available
Official Description (provided by the hotel)
Holiday Inn Apex Vail Hotel is a remodeled multi-million dollar hotel. As a Vail Quality Holiday Inn, the amenities on-site match those of a 5-star resort. On-site you will find three popular restaurants of varied cuisine from sushi to Mexican, a breathtaking cozy lobby lounge, richly appointed hotel rooms and mountain style condominiums , as well as a massage studio for an affordable yet luxurious experience. We pride ourselves in offering our guests a truly unique combination of outstanding products and guest experience combined with value. The Holiday Inn Apex Vail Hotel is located just minutes away from Vail Village and offers a free shuttle service to the Vail Ski Mountain throughout the winter. ... more   less 

Additional Information about Holiday Inn Vail - TEMPORARILY CLOSED

Address: 2211 North Frontage Rd, Vail, CO 81657-3937
Region: United States > Colorado > Vail
Price Range: $434 - $1,812 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Vail - TEMPORARILY CLOSED 3*
Number of rooms: 116
Reservation Options:
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Also Known As:
Holiday Inn - Apex Vail Hotel Vail
Holiday Inn Vail
Vail Holiday Inn
Hotel Style:
#9 Spa Hotel in Vail
#17 Romantic Hotel in Vail
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Vail - TEMPORARILY CLOSED staff and other travellers.
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Questions? Get answers from Holiday Inn Vail - TEMPORARILY CLOSED staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Dont stay unless you smoke”
 of 5 bubbles JulieMacB, 28 Oct 2016 | Read review
“Call and make your reservation from the hotel.”
 of 5 bubbles DBrown92264, 7 Aug 2016 | Read review
“4th floor will have the best views.”
 of 5 bubbles cotraveler2370, 18 Jul 2016 | Read review
“Ask for a tour then decide whether you want to stay there”
 of 5 bubbles Brew311, 12 Jun 2016 | Read review
“The suite was very nice”
 of 5 bubbles 935marka777, 8 Mar 2016 | Read review
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