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We are actually Wyndham owners but had RCI points to spend and decided to try somewhere different. We stayed at the Steamboat Springs Grand resort the week of Sept 8th thru the 15th and let me say, the place is beautiful!! Check-in was easy and...More
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Unfortunately just had the worst experience with the Spa Staff at the Steamboat Grand. This experience took away from the very nice staff and the beautiful hotel. I would strongly suggest seeking any Spa treatment at a different location, there are many to choose from....More
Thank Cortney C
Response from Grand_Services, General Manager at The Steamboat GrandResponded 4 days ago
Cortney, we are glad we were able to work together to resolve the issue and look forward to welcoming you back to the Steamboat Grand again soon.
I was here in Aug and loved the grounds and the building.. There were many restaurants and amenities. However, the rooms left me a little flat. I was in a King room which was more rustic than luxurious. There was no desk to work at...More
Response from Grand_Services, Marketing Coordinator at The Steamboat GrandResponded 1 week ago
Thank you for the staying with us this August, we are glad to see you loved the hotel grounds and building! Sorry to hear, however, that the king room didn't meet your expectations. We will carefully consider you recommendations for a desk and...More
I've stayed at the Steamboat Grand twice now and yes, it is nice, but some of the policies are odd and difficult to deal with. The staff always seems to have their hands tied and "can't do anything" about whatever your issue is - they...More
Thank Joan S
Response from Grand_Services, Guest Services Manager at The Steamboat GrandResponded 1 week ago
Good Morning Joan S,
Thank you for sharing your experience with us. The Steamboat Grand strives to offer excellent customer service to all of our guests. I am sorry that our front desk staff did not meet your expectations. I would like to have the...More
While not exactly a "hotel" in the strictest sense, we nevertheless wholeheartedly recommend the Steamboat Grand! The facility is beautiful, the staff exemplary, and the whole experience is just, well, grand! Stat here at least 2-3 nights and you will likewise be very impressed.More
Response from Grand_Services, Marketing Coordinator at The Steamboat GrandResponded 3 weeks ago
We appreciate your kind words, M3815GQbena! With rooms ranging from a typical 2 queen hotel room all the way to 5 bedroom penthouses, many people describe our property as a bit more than a hotel. Thanks for staying at our property, we hope to see...More