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Very old and dated hotel in the middle of nowhere. Staff doesnt recognize SPG platinum status. Benefits are bare minimun/non existant. Staff doesnt care the least about its guest. The hotel restaurant is really bad and limited. Rooms are dated and not well mantained. Club...More
Thank Elias P
Response from Wituckik, Director of Sales at Sheraton Denver West HotelResponded 31 October 2017
Elias P, thank you for being a platinum SPG guest and for bringing your disappointment regarding the rooms and staff to our attention. Your experience does not reflect the high Sheraton standards of service that we hold our staff to and we are embarrassed that...More
The Sheraton West has easy access from Sixth Avenue. The rooms are comfortable and clean. The hotel bar has great cocktails and the restaurant serves up some pretty good food for a hotel. All and all, if I am staying on the west side of...More
Check in went well, the room wasn't ready yet so they gave us a free voucher for a drink at the bar while we waited. Aside from the mildew scent in the room, the room and stay was nice. We upgraded to the club level...More
Response from Colleen I, Manager at Sheraton Denver West HotelResponded 23 September 2017
charlicea, thank you for sharing a review of your recent stay with us at the Sheraton Denver West. We are pleased you enjoyed your guest room and the club lounge! We sincerely apologize for the lack of follow up from our team regarding your forgotten...More
We got a decent deal to stay here for Labor Day weekend and loved the location. It's so easy to get downtown from here, even if you drive or take the light rail. Jose O'Shea's is across the street, which ca. It be skipped. Our...More
Response from Colleen I, Manager at Sheraton Denver West HotelResponded 7 September 2017
Darthharvey, thank you for allowing us to serve you and your family over the holiday weekend. We're thrilled your children were able to enjoy the pool while staying with us and we sincerely appreciate your feedback about other aspects of your stay. Our new restaurant,...More
Staff was nice,although it did take a bit for some of them to respond when we needed something. We found the breakfast coffee & juice to actually be really good! Really nice workout area,pool with hot tub was great. Our room seemed to be updated.
Response from Due_Caffe | Reviewed this property |
Our room had a jacuzzi tub so some rooms definitely have them. We booked through a sports team so I can't tell you the room type we had. Try calling the hotel directly. They should be able to provide an explanation as to why... More
Our room had a jacuzzi tub so some rooms definitely have them. We booked through a sports team so I can't tell you the room type we had. Try calling the hotel directly. They should be able to provide an explanation as to why you can't book online.
Response from Colleen I | Property representative |
Hi Malone, thank you for your question! The complimentary shuttle only takes guests to destinations within a five mile radius on the hotel, however, our staff is always happy to assist you in finding transportation!