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All reviewshi expressroom was cleancinnamon rollspancake machinefront deskthe breakfast areabiscuits gravytrash canswithin walking distancewarm cookiesadventure parkhot itemswould stay here againcontinental breakfasthotel is in a great locationmemorial day weekendyogurt
We had reservations at this hotel for some time. No where on the reservation page did it state a room cancelation had to be made at least 24 hours prior to the night of the reservation. About 10 am on the day we had reserved...More
Thank David N
Response from Myrna R, Front Office Manager at Holiday Inn Express Glenwood SpringsResponded yesterday
Thank you for your review. Please know our cancellation policy is there across the board for every one. We regret your feeling upset but were willing to move the arrival dates to a different one. This is an option for anyone who is dealing with...More
This hotel was very clean, had a good breakfast, professional staff, and was a joy to stay at. Location was excellent - close to downtown and the hot springs. Rates were reasonable. I have stayed here numerous times and have always had a great stay!More
1 Thank WeLoveColorado2017
Response from Myrna R, Guest Relations Manager at Holiday Inn Express Glenwood SpringsResponded 1 week ago
Thank you for sharing your thoughts with us. It is nice to hear our hotel was clean, staff were professional and our breakfast was good. Our location is a great start to downtown attractions as well as the hot springs. We are pleased to hear...More
Not a typical H.I. Express. There is no gym. You have to go next door to the sister hotel, Hampton Inn and that gym does not open until 6am.
The breakfast is excellent. Also, not typical for an H.I. Express. Eggs, potatoes, bacon, sausages, and...More
Response from Ginger C, General Manager at Holiday Inn Express Glenwood SpringsResponded 3 days ago
Thank you for choosing the Holiday Inn and for your great review. We appreciate the service Karen provides our guests. She is a great addition to our breakfast team. We will share your thoughts with her. Unfortunately our main pool is closed for the winter...More
The lady at check-in was very nice, but that was not enough to keep us at this hotel. The bed was covered in head hairs. The lady at the desk moved us to another room, but that one had a hair-covered bed, too. Considering the...More
Thank Josie W
Response from Myrna R, Guest Relations Manager at Holiday Inn Express Glenwood SpringsResponded 5 weeks ago
Thank you for sharing your experience with us. It is not too often when we hear a review such as yours and for that, "Please accept our apology." I have shared this with our team members and will correct this immediately. This will be used...More
What a pleasant surprise. We were greeted by the most welcoming staff. So friendly and offered options of what to see and do in town. We stayed here due to the proximity to the Iron Mountain Hot Springs. Great choice. Clean room. Comfy bed. Breakfast...More
Response from Myrna R, Guest Relations Manager at Holiday Inn Express Glenwood SpringsResponded 3 weeks ago
Thank you for your review. What a nice review you gave us! Thank you for sharing your experience with us. This is a review that let's us know we are doing something right. We appreciate you and hope to see you again.