Jarrod Judge, front desk manager was very rude upon check in. We were put in a room which was supposed to be out of service due to huge hole in wall, lights not working ect. We were told prior to arriving our ESA dog would not be charged a fee. Jarrod Judge said that was wrong information and we were charged.
This is a great little property... 8 minute walk to Steamworks Brewery, 11 minutes to the Animus River Trail (and an Albertsons), and about 10 to all the shops and things on Main St. The price was less than most places in the area at the time. Samuel, at the front desk, was over the top helpful. Cool little indoor pool and hot tub. Like other hotels we've been to recently, the free breakfast isn't much of anything right now because of COVID rules.
We had to check out after one night and cut our trip short. The hotel and room was very dirty. The staff seemed bothered with any requests. The pool area didn’t have any towels. The TV and some room lights didn’t work.
First off I want to say we love the fact you can just walk to the train station from here that makes it nice. We have stayed at this hotel all four times we have rode the train. It’s always been a little dated but I do think they have done some remodels since we were there in 2016. That being said it still needs to be updated. The main things we had issues with were the toilets not wanting to flush and the water did not drain well in the sink or shower. So when taking a shower you are standing in 4 inches of water. Another thing stating you have a grab and go breakfast at ottos and when we get there it ends up being you go to the front desk and they pull out some muffins and say that all there is. Just tell people you don’t offer breakfast so they can be more prepared. When we decide to come and ride the train again we would still probably stay here just because we love being able to just walk to the down town. …
There are more modern facilities in downtown Durango...and there are historic hotels...but for the price you pay at Best Western you get good value and comfortable beds. Unless you are a hotel snob, this property is in a great location for all your traveling around Durango. Walking to EVERYTHING...is super easy.
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