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General Palmer Hotel

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417 Reviews from our TripAdvisor Community

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Showing 397: English reviews
NY State
Reviewed 26 September 2016 via mobile

We loved it here. Beautiful room with a view of town. Loved the Durango-Silverton train that comes and goes. Everyone at the hotel was accommodating, and friendly, from front desk to maintenance staff. Can't wait to come back for another visit. Thanks for making our stay so pleasant.

Thank CheerFan
Management response:

Dear CheerFan, Thank you so much for taking the time to write such a wonderful review. We are thrilled that you enjoyed the friendly attitude and devotion to customer service that our staff exudes! It is wonderful to hear that you enjoyed the Durango-Silverton. Our location certainly gives our guests easy access to all the wonderful things the town has...

New York City, New York
Reviewed 26 September 2016

Great hotel and made Durango worth the visit. If we hadn't stayed at this great hotel, unlikely we would have enjoyed Durango as much. Great Hotel! Breakfast was great too! Bed was super comfortable and front desk were very nice too.

Thank Steve D
Management response:

Dear Steve D, Thank you so much for your glowing review! We are so thrilled to hear that you enjoyed our western charm, amazing service, and comfortable rooms. It is so nice to hear that you appreciated the modern amenities within our 1890's historic building. We are so glad that you enjoyed your stay with us. We look forward to...

Aldershot, United Kingdom
Reviewed 25 September 2016 via mobile

Very pleasant room with a comfortable bed. We stayed in the Palace Wing. We were suspicious when the hotel made us sign a disclaimer about external noise in room. Wifi never worked for entire 2 night stay - hotel gave us $20 discount but we would have preferred service to work. Very poor soundproofing between rooms - we had a...

2Thank ashvalejim2
Management response:

Dear ashvalejim2, Thank you for your honest feedback; we appreciate it as we continue to make tweaks as we maintain our 4th Diamond with AAA. We have maintained our 4-Diamond rating for 33 consecutive years. We are a historic hotel (built in 1898) so although our building underwent a renovation, we were constrained to making specific changes due to the...

Reviewed 24 September 2016 via mobile

My Wife and I stayed there for 3 nights mid Sept. We had great upgraded Suite due to reservation goof. Very professional and friendly staff. Nice views from room and common patio. Right next to D & S RR. Lots of steam loco action. Review is of Main Building. We passed on the next door annex building.

Thank Joe M
Management response:

Dear Joe M, Thank you, it was such a pleasure to meet the two of you! We're thrilled you enjoyed your Durango visit and got to enjoy the Fall colors. We appreciate your choice of staying here with us and we look forward to seeing you again someday soon.. Until then -be safe, travel often and enjoy the ride! The...

Saint Louis, Missouri
Reviewed 23 September 2016 via mobile

Old West charm and elegance with all the modern amenities. Lovely quiet room with very comfortable bed and great down pillows. Wonderful terry robes, soft thick towels,real wine glasses, Keurig coffee maker and nice soap etc. Warm and welcoming staff and decent breakfast although at the price it would be nice to be served instead of motel' style. Only complaint...

Thank Noni314
Suwanee, Georgia
Reviewed 13 September 2016

The General Palmer Hotel is a beautifully restored hotel in the middle of downtown Durango. The service was exceptional! The location, right next to the train station and in the middle of the Durango historic district, was perfect. The only thing you need to be aware of is the noise from the street in the evening (but not all night...

Thank cbsanders
Reviewed 12 September 2016 via mobile

This hotel is so elegant with lots of vintage decorations. We wish we could have stayed more than one night. Elevator is so old, it'll hold only two people with minimal luggage. Our room was adequate for just the two of us...it even had a Murphy bed which lowered from the wall. You also had a teddy bear waiting for...

Thank Darryl R
Duxbury, Massachusetts, United States
Reviewed 6 September 2016

Im really happy I stayed here. The hotel was so charming and I felt as if I had stepped back in time. The location was excellent right on the main street and the decor of the hotel was charming. The room was small but adequate, breakfast could have been better. The location is also next to the train and I...

1Thank Pamela E
Salt Lake City, Utah
Reviewed 6 September 2016

Everything written about this hotel is accurate. It is quaint, staff very friendly and nice, close to everything in town. Which is the problem. When you sign into the hotel, you are asked to sign a waver that the hotel has not control over the noise. And it is not the train noise, which is expected. It is the noise...

1Thank thaddius s
Wickenburg, Arizona
Reviewed 31 August 2016

This hotel is an exciting step back in time with fantastic comfort and amenities.The decor is amazing with several seating areas within the main lobby.Check in was FAST,we then rode the antique elevator to the 2nd floor and walked down the narrow halls to our room.Room was furnished the same as the rest of hotel with a turn of the...

Thank David L

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  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
About the property
  • Non-Smoking Hotel
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Meeting Rooms
Official Description (provided by the hotel)
Rich with Victorian elegance, the General Palmer Hotel has all the modern comforts that you would expect of a Four Diamond establishment. Named after General William Jackson Palmer who established the hotel in 1898, the General Palmer is the only historical Four Diamond Hotel in Southwestern Colorado. Each room has been hand decorated in the Victorian era with luxurious amenities. It’s the little touches that make the General Palmer unique; freshly baked muffins each morning and Teddy Bears on every bed. Enjoy our southwestern hospitality with concierge service from a gracious and caring staff available day and night, year around. We are located in downtown Durango right next door to the Narrow Gauge Railroad and we are within easy walking distance of many fine dining restaurants. ... more   less 

Additional Information about General Palmer Hotel

Address: 567 Main Ave, Durango, CO 81301-5422
Region: United States > Colorado > Durango
Price Range: $104 - $297 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — General Palmer Hotel 4*
Number of rooms: 39
Reservation Options:
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Also Known As:
General Palmer Durango
Hotel General Palmer
Hotel Style:
#2 Romantic Hotel in Durango
#6 Family Hotel in Durango
#7 Business Hotel in Durango
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Interior rooms are cheaper, but the street view rooms are nice (and there is little street noise)”
 of 5 bubbles 761stephenf, 13 Feb 2017 | Read review
“Be sure to ask for a room with a window!”
 of 5 bubbles 675jeannes, 13 Feb 2017 | Read review
“There are interior rooms with no windows, so be aware of this when making reservations.”
 of 5 bubbles , 13 Feb 2017 | Read review
“Be aware that some rooms are interior and may lack windows.”
 of 5 bubbles sb87123, 7 Feb 2017 | Read review
“Great hotel located downtown”
 of 5 bubbles Pops58Mike, 6 Feb 2017 | Read review
5 of 5