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General Palmer Hotel

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Traveller (179)
Room & Suite (77)
Dining (8)
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Overview
  • Excellent58%
  • Very good27%
  • Average9%
  • Poor4%
  • Terrible2%
Travellers talk about
“lone spur cafe”(19 reviews)
“train station”(45 reviews)
“teddy bears”(10 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Non-Smoking Hotel
Suites
Concierge
4 Star Hotel
All hotel details
Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (514)
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All reviewslone spur cafetrain stationteddy bearsoriginal elevatorthe main hotelcd playercontinental breakfastpresidential suiteinterior roomvictorian decorhalf blockmain streetcookiescharming hotelnoise from the streetstained glasshistoric property
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21 - 25 of 493 reviews
Reviewed 24 October 2017

This is a beautiful hotel however we were told that they don't turn the heat on until 9pm because of a boiler system and to wait an hour after that. We had no heat the first night with morning tempertures outside of 28 degrees.On the...More

1  Thank JWOCT
Response from Kalena_U, Manager at General Palmer HotelResponded 7 November 2017

Thank you for your review of the hotel. We apologize for the issues you experienced with the heating in your room. We are a historic hotel, and we are one a central air system. Our front desk staff does their best to accommodate guests, but...More

Reviewed 18 October 2017

If you are a Victorian fan this is the place for you ! The only complaint I had was that the shade in back of my bed did not come down (broken) and the light from the street was disturbing. Staff was very accommodating to...More

1  Thank kcarbfaith
Response from Kalena_U, Manager at General Palmer HotelResponded 18 October 2017

Thank you for your review of the hotel! We appreciate your feedback and comments and we are sorry to hear you had an issue with your window shade. We will address that issue immediately. Thank you for letting us know, and thank you for staying...More

Reviewed 17 October 2017 via mobile

Stayed overnight and it was 28 degrees this morning and NO HEAT in hotel. Poor front desk clerk is huddled up in a coat and states GP does not turn on heat until first snowfall!! Really?!?!?!?!! The other people in breakfast room were as appalled...More

1  Thank Hoping4best2012
Response from Kalena_U, Manager at General Palmer HotelResponded 18 October 2017

Thank you for your review of the hotel. We appreciate your feedback and comments. We are very sorry to hear you were unhappy with your stay and your experience at the hotel. During the fall and spring time our central heating and cooling system has...More

Reviewed 12 October 2017 via mobile

We stayed here only for our one night in Durango and it was wonderful. I liked that it’s in town close to everything. You can park your car at the hotel and don’t have to move it again if you don’t want to. We are...More

Thank sandra n
Response from Kalena_U, Manager at General Palmer HotelResponded 15 October 2017

Thank you for your review of the hotel! We are so happy to hear you enjoyed your stay. We appreciate your comments and feedback and thank you for choosing to stay with us. We hope you will be back to visit Durango again soon!

Reviewed 12 October 2017

This hotel is clean, comfortable and centrally located for everything going on in Durango. Not knowing exactly what to expect prior to booking, we were extremely satisfied in every aspect of our visit. The women at the front desk were informative, warm and welcoming. We...More

Thank retiredandlazy
Response from Kalena_U, Manager at General Palmer HotelResponded 15 October 2017

Thank you for your review of the hotel! We are glad to hear you enjoyed your stay and we appreciate your comments and feedback. Thank you for choosing to stay with us and we hope you will be back to visit Durango again soon!

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Best Value Properties in Durango, CO
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Concierge
Multilingual Staff
Business Centre with Internet Access
Breakfast Available
Room amenities
Air Conditioning
Details
Price range
USD 140 - USD 262 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Romantic Hotel in Durango
#5 Family Hotel in Durango
#7 Business Hotel in Durango
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 140 - USD 262 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Romantic Hotel in Durango
#5 Family Hotel in Durango
#7 Business Hotel in Durango
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (179)
Room & Suite (77)
Dining (8)
Questions & Answers
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BigJoBR
3 May 2017|
AnswerShow all 2 answers
Response from Laura H | Reviewed this property |
Elevator worked and the bell/desk person took our bags up!
0
Votes
Pjdarnell1
12 February 2017|
AnswerShow all 2 answers
Response from huntress411 | Reviewed this property |
Hello! I do apologize for the delay. I do not get on here alot and am quite busy! I don't know if it's too late or not, but we had a WONDERFUL stay! The staff were very nice and respectful. Hope this helps!
0
Votes
John N
30 January 2017|
AnswerShow all 2 answers
Response from hutchplace | Reviewed this property |
970-247-4747
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Votes
Room Tips
"All the rooms are beautiful"
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"Ask for an outside room."
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"We love room 201. But 202 looked just as nice, and we recommend that one for you - because we'll likely..."
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"Room with the windows and in the main building"
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